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CoolStuffInc has a rating of 1.5 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. CoolStuffInc ranks 1st among Board Games sites.
I have bought cards and sealed product multiple times. Only ever had one slip up on a card being shipped had a timely refund to problems here would give a ten if I could
I purchased a card from this company for $30. It arrived and was put in a sleeve and binder. Later I purchased a card from another vendor that had been fake. Deciding to test the cards of high monetary value under a black light, I checked to find the inking was much darker and lacking the phosphorescent quality used by WotC. I sent out an email asking me to send it back via standard shipping. Upon doing so, I also inquired why all my packages have been doubled or tripled up in the same envelope. My friend had the same issue with this. Once this happened, they investigated to find they had taken $10 worth of shipping this way, but could only authorize to put it on store credit in the form of a gift certificate, which I reluctantly accepted. 2 days later, I received an email about the card. I want to say, I mailed this in one of the priority mail USPS Priority mail stiff envelopes, in a penny sleeve with a top loader inside of a standard envelope. They told me the card was creased and I was not allowed a refund, conveniently after pricing has changed on this quite a bit. I was then told the rep, Chris, would go ask and examine the envelope and card for damage and photographs. He came back telling me it was in just an envelope, to which I called him out on, then he said the toploaders still allow cards to be damaged. I told him, if it's creased inside a toploader the envelope you saw should have been damaged too. I then pointed out how suspicious it was that I recently caught them skimming on shipping, had been sold a questionable card, returned it damaged for inspection, and that I was to now believe it was damaged in hard plastic with no visible damage to the envelope? When I asked about the card itself, he said he didn't personally see the damage, then stated the woman who handles returns took a day off, as well as that he could not find the card and "Maybe she's already mailed it back to you, I don't know." I told him this gets even better now as my possibly fake card that I purchased from them is now damaged and missing, he can't show the damage when questioned, and if it is found, I'm going to take the hit for this, despite it not being used upon me receiving it. He stated he was the only person and it wasn't a call center and that I had the wrong impression. I argued that it's irrelevant and I was told if I have nothing else to say, he'll talk to her but he needs to go because he has other customers to talk to. Do NOT buy from these people. Stealing shipping, reports of false "damage", counterfeit issues, missing products, I don't think there's much more to say to their credibility than that. Reported to BBB.
I love TCGs, board games, and that entire space. I rarely review anything negatively and usually just take the hits as they come, but my latest experience with this company has completely soured my experience and prompted this review.
Over the course of 15 years I've spent almost $30k on CSI. $30,000. This place was my go-to for almost everything. I've bought tons of board games from this site even when cheaper options were available in order to support them. I've bought singles I could have bought from Ebay or TCGPlayer for lower prices. I've also recommended this place to as many people in my board gaming and card gaming community.
If I order an item or items and that order is cancelled by the company, I fully understand and accept that the company has every right to do so for whatever reason they deem valid. What I do not expect is that I am not notified of this change in any email or notification. I do not expect that I only receive a refund for this order after I have reached out to support about the missing order. I also do not expect to be told by support that it should not come as a surprise to me that this happened.
What kind of business cancels an order worth over $1000+ and does not convey this information to the buyer, or issue the refund at the time of cancellation, or give any indication that a refund is coming at the time of cancellation for over a month after the order has been placed because, and I quote exactly from a support email: "other customer issues have higher priority" and expect them to not be surprised when that customer finds out on their own that this has happened?
I can no longer in good faith recommend this company to anyone and I will no longer be using this site or company for anything.
Tip for consumers:
Don't use it
Products used:
Board games, cards, card supplies
I have bought cards and sealed product multiple times. Only ever had one slip up on a card being shipped had a timely refund to problems here would give a ten if I could
Tip for consumers:
Call them great people
Products used:
All
I purchased a card from this company for $30. It arrived and was put in a sleeve and binder. Later I purchased a card from another vendor that had been fake. Deciding to test the cards of high monetary value under a black light, I checked to find the inking was much darker and lacking the phosphorescent quality used by WotC. I sent out an email asking me to send it back via standard shipping. Upon doing so, I also inquired why all my packages have been doubled or tripled up in the same envelope. My friend had the same issue with this. Once this happened, they investigated to find they had taken $10 worth of shipping this way, but could only authorize to put it on store credit in the form of a gift certificate, which I reluctantly accepted.
2 days later, I received an email about the card. I want to say, I mailed this in one of the priority mail USPS Priority mail stiff envelopes, in a penny sleeve with a top loader inside of a standard envelope. They told me the card was creased and I was not allowed a refund, conveniently after pricing has changed on this quite a bit. I was then told the rep, Chris, would go ask and examine the envelope and card for damage and photographs. He came back telling me it was in just an envelope, to which I called him out on, then he said the toploaders still allow cards to be damaged. I told him, if it's creased inside a toploader the envelope you saw should have been damaged too. I then pointed out how suspicious it was that I recently caught them skimming on shipping, had been sold a questionable card, returned it damaged for inspection, and that I was to now believe it was damaged in hard plastic with no visible damage to the envelope? When I asked about the card itself, he said he didn't personally see the damage, then stated the woman who handles returns took a day off, as well as that he could not find the card and "Maybe she's already mailed it back to you, I don't know." I told him this gets even better now as my possibly fake card that I purchased from them is now damaged and missing, he can't show the damage when questioned, and if it is found, I'm going to take the hit for this, despite it not being used upon me receiving it. He stated he was the only person and it wasn't a call center and that I had the wrong impression. I argued that it's irrelevant and I was told if I have nothing else to say, he'll talk to her but he needs to go because he has other customers to talk to. Do NOT buy from these people. Stealing shipping, reports of false "damage", counterfeit issues, missing products, I don't think there's much more to say to their credibility than that. Reported to BBB.
I sold them cards via their buylist, and about half of them were rejected as "too damaged" when they were all 100% Near Mint. The other half were marked down in price because they were deemed a played or damaged when they are actually Near Mint. To get my items back, they charge you $2.77 for shipping or you can make an order and get them for free. I ordered two near mint cards, and low and behold, the cards that arrived were not near mint (heavily played).
After years of orders from this company, their latest customer service and shipping has left me disappointed.
Not Trustworthy
"I bought about 20 MTG cards that were listed as NEAR MINT FOIL. About half of them were HEAVILY PLAYED or DAMAGED. Very disappointed. I wont be buying any more items from this untrustworthy source."
Ordered a bunch of games for gifts, all my orders were canceled, because they wanted people to buy large orders for free shipping, not pay shipping like I did. This is the last place I will order from as I have had other issues in past but this one really made me mad as their customer service
Never got anything
Not the money or the stuff/
Buying is at your own risk
Love this company. Great prices with a customer loyalty program that lowers prices every time you place an order. They ship quickly, too.
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Rare Board Games, mtg, Magic: the Gathering, Yu-Gi-Oh, rpg, Role Playing Games, Dungeons and Dragons, and many more games and supplies for sale. Fast shipping and friendly customer service.
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