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Cool FramesReviews 1,491

4.1
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Cool Frames Reviews Summary

Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.

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4,923 reviews
Texas
1 review
0 helpful votes
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Cool
February 11, 2024

These shades do be cool. Love the look and cant wait to use them lots during the summer

Date of experience: February 11, 2024
Michigan
1 review
0 helpful votes
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Great product
February 11, 2024

Great customer service with inexpensive brand name products and fast shipping

Date of experience: February 11, 2024
Ukraine
1 review
0 helpful votes
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Happy camper
February 11, 2024

Saw these frames in a store and found them on line here for 40% less. Easy to order

Date of experience: February 11, 2024
Florida
1 review
0 helpful votes
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Dog food
February 10, 2024
Updated review

My schnauzer has a distinct attraction for cool frames. I purchase your frames two at a time because loves to chew them up. I may have to increase my numbers.

Date of experience: February 10, 2024

Very easy selection process
December 15, 2023
Previous review

Very easy selection process

Date of experience: December 15, 2023
Australia
1 review
0 helpful votes
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Cool glasses
February 10, 2024

Very happy. What can I say. Postage estimate of arrival for product precise, top quality product. Have owned a two pair previously (Black and Tortuous shell frame models) for some time now. Accidentally broke them, my fault. Would like aTortous shell pair again. Perhaps one day soon. More than impressed with the style purchased. Thank "Cool Frames". Regards Robbie.

Date of experience: February 10, 2024
Georgia
1 review
0 helpful votes
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Customer service is poor
February 17, 2024

Too difficult to contact. I have an order in place now but cannot speak to anyone. Your glasses are great but cannot seem to get them here on my face. Smh

Date of experience: February 10, 2024
Michigan
1 review
0 helpful votes
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Happy
February 10, 2024

Good experience. Only thing that would be nice is an eta on when you'll get your glasses, but happy with my purchase.

Date of experience: February 10, 2024
Illinois
1 review
0 helpful votes
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Excellent Customer Service
February 10, 2024

I had the pleasure of collaborating with Doreen, Anastasia and Inna, they assisted with me with the purchase of my frames.
They were professional, knowledgeable, patient and pleasant.
I plan to make another purchase shortly, I hope they will be available to assist me.

Date of experience: February 10, 2024
District of Columbia
1 review
0 helpful votes
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Refund
February 10, 2024
Updated review

I was told that I will receive a 5% refund because the frames I choose was not in stock but I still has not receceived it.

Date of experience: February 10, 2024

It was great
January 16, 2024
Previous review

It was great.

Date of experience: January 16, 2024
Australia
1 review
0 helpful votes
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Happy Customer. 😊
February 9, 2024

Frames I thought I was never going to find again and discounted, love the style.
I was unfortunate to lose same frame overseas last year and so upset about it.
Happy cool frames had same one in stock.
Highly recommend! Great variety of frames.
Order came in no time.
Thank you! Cool frames.

Date of experience: February 9, 2024
California
1 review
0 helpful votes
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Excellent service!
February 9, 2024

Excellent service and super attentive! Note 1000! I was very well attended to by the online service.

Date of experience: February 9, 2024
Virginia
1 review
0 helpful votes
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Great frames at a great price
February 9, 2024

It was easy getting frames here and they were just what I ordered. I would have appreciated more communication on the status of my order, but it arrived in time.

Date of experience: February 9, 2024
Oregon
1 review
0 helpful votes
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My frames got delivered to the wrong address and customer service was super helpful about getting them back and shipping them to me. I get complimented on these frames all the time, they are my favorite glasses I own

Date of experience: February 9, 2024
Arizona
1 review
0 helpful votes
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Amazing Service and Huge Selection
February 9, 2024

Genesis was wonderful to work with. In LOVE with my new prescription Ray Ban Ferrari's! Thank you for your service :)

Date of experience: February 9, 2024
North Carolina
1 review
0 helpful votes
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Best glasses ever!
February 8, 2024

My husband loses his glasses. They are always falling off. When he was in single lens I would buy several pairs at a time. As he moved to progressive lens that was no longer feasible. We're on the 3rd pair of progressives since September (6 months) but I think these are going to work great, rather than straight arms, these curve around the back of his ears. No more falling off. He says they are the best glasses he's ever had and less than a third the price of buying at the optometrist office! 😊👍

Date of experience: February 8, 2024
District of Columbia
1 review
0 helpful votes
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It took 24 days to receive my glasses from order to delivery. Considering it took 16 days to get a pair from my eye doctor and 10 days to get a pair from Warby Parker, the wait time is substantially longer than what competitors provide

Date of experience: February 8, 2024
Canada
1 review
0 helpful votes
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I was told my frames were back ordered and they'd be 1-2 weeks 3 times now (6 weeks from original order) It's been up to me to contact them every time as they've never made an effort to contact me other then the day after my initial order. I will be asking for a refund next time, seems like there's no effort to actually fill my order and they're gonna continually string me along indefinitely

Date of experience: February 8, 2024
Washington
2 reviews
0 helpful votes
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Received glasses. Nose piece too tight, hurt in few minutes and need to take off glasses. Afraid to break them. Overall glasses okay.

Date of experience: February 8, 2024
Minnesota
2 reviews
0 helpful votes
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Very happy
February 8, 2024

Great service and selection. Have neen looking for these frames everywhere since mine were stolen a few years ago!

Date of experience: February 8, 2024
Canada
1 review
0 helpful votes
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Total satisfaction
February 8, 2024
Updated review

Very good. I'll loved since the beginning and it build trust.

Date of experience: February 8, 2024

Quality and prices
December 6, 2023
Previous review

Quality and prices

Date of experience: December 6, 2023

Very good experiences
December 5, 2023
Previous review

Very good experiences

Date of experience: December 5, 2023

Satisfaction
May 3, 2023
Previous review

Satisfaction

Date of experience: May 3, 2023

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States