Cool Frames Reviews Summary
Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.
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Fast, friendly, and convenient. Customer service was a pleasure to deal with.
My order was for a 2017 Silhoutte frame. I
Knew it wasn't sitting on a shelf and would take a little time. I reached out to CoolFrames after a week for a status update and they quickly answered and also provided shipping tracking info. Goos service, I have done business with them before. My experience says you can order with confidence.
Smooth transaction. Fast shipping and sale price! I know the frames are good quality as I have had them before.
Fast shipping got them just in time for my trip, very protected in package
Ordering is fairly simple, just select your glasses and frame size and enter your prescription.
Lots of options to choose from.
Telephone customer service was very efficient and informative.
Easy to navigate, once you know where to look to ensure frame size, pupil width and lens width are what you need.
The customer service was great and the timing of delivery was very quick!
I had found a pair of glasses I loved elsewhere and they were just too expensive. A search online brought me here, where I was able to purchase them! I received updates as my order was created, and they arrived faster than stated. Excellent site.
The prescription sunglasses I ordered are very high quality. I love the clarity of the lenses compared to the cheaper sunglasses I've always worn. The frame is a bit large for my small face, but since I only use these glasses for driving, I don't mind. And sometimes I do wear them out and about. Thinking about ordering another pair!
Everything was great, from the order fill to pay check out. Thank you
Excellent service. Very helpful. They didn't have me waiting very long on hold. Answered every question I asked.
The follow up was good. Item was what was ordered and delivered in a timely manner.
I love cool frames for replacing damaged frames...costs significantly less than replacing them through my optometrist's office...103.00 vs. 290.00!
Frames and lenses came correct! Processing time to make the frames was a little longer than expected but prices and delivery was great!
Beautiful frames, great lenses.
Thank you again for your help😊
This is my 5th pair of glasses I purchased from cool frames. Excellent service & quick delivery.
It took too long, the instructions were inadequate, and the options were not thoroughly explained. Ultimately, I needed assistance from a sales rep. Also, having a different contact for insurance was cumbersome and resulted in a delay in getting the order completed.
First time needer of glasses. It took a little bit to get the prescription right. A little back-and-forth. But the team was super helpful and, in the end, I got exactly what I needed.
From the business
Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members