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Cool FramesReviews 1,491

4.1
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Cool Frames Reviews Summary

Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.

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4,923 reviews
Arizona
1 review
0 helpful votes
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Worth the wait
June 13, 2024

Have ordered from Cool Frames in the past. The frame I wanted was unavailable and I was given a target date of July 1st. However, it became available much sooner and I have taken it to my optometrist for the lenses and expect my glasses next week.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Got my next new glasses!
June 13, 2024

I knew this was the pair of frames that I wanted, but couldn't find them anywhere. When I found them at Cool Frames they were on sale! Now I am ready for my next pair of cool frames. Can't wait!

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Good
June 13, 2024

Good experiencia, para comprar con ustedes, espero su colaboración siempre

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Absolutely Incredible Service
June 13, 2024

From the second I placed my order to the time I actually picked up my lenses order - incredible detail oriented service. Gorgeous store and attentive staff. Super super nice. Stunning, fashionable collections. I will definitely go back again and again. Order was delivered on time and I received a physical receipt and email receipt for records as well as timely order updates. Just amazing definately recommend for any vison needs!

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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Great for the price
June 13, 2024

I love my glasses and I love cool frames they have so much to choose from and the quality is amazing 10/10

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Great glasses, slow order processing
June 13, 2024

I lost my glasses on a hike and only had my prescription sunglasses to see so I was excited to see that the order processing time was about a week. A week after ordering I get an email that says cool frames has just ordered my frames from their supplier so the production of my glasses would start soon. I waa really disappointed that it took them a whole week to even order the frames. I eventually did get my glasses about 3 weeks after placing the order and they're great but I probably would have gone with a faster company if I had known it would take a week.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Awesome
June 13, 2024

Fast delivery and discounted price I will use cool frames again for future purchases

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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Great variety
June 13, 2024
Updated review

Cool frames has the best frame variety. You have Cartier frames that I've never seen at local stores

Date of experience: June 3, 2024

Quick and easy great selection
June 9, 2023
Previous review

Quick and easy great selection

Date of experience: June 9, 2023
Canada
1 review
0 helpful votes
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Great value
June 13, 2024
Updated review

Love shopping on-line at Cool Frames. Great selection and value.

Date of experience: June 3, 2024

It seems to get very confused about whether I had selected...
May 16, 2024
Previous review

It seems to get very confused about whether I had selected lenses or not...

Date of experience: May 6, 2024
Washington
1 review
0 helpful votes
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N/A
June 12, 2024

N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Date of experience: June 2, 2024
Florida
1 review
0 helpful votes
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Love them! Perfect gift
June 12, 2024

Easy fast shipping and I love my sunglasses I would definitely purchase again

Date of experience: June 2, 2024
New Jersey
1 review
1 helpful vote
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Pleasant Shopping Experience
June 11, 2024
Updated review

Not only great prices but easy to navigate through the site for my needs. Everything went well from checkout to receiving the product after all. This is the fourth time buying eyeglasses frames from here and consistently getting great shopping experiences.

Date of experience: June 1, 2024

The process was clear and easy to follow
June 17, 2023
Previous review

The process was clear and easy to follow.

Date of experience: June 17, 2023
Michigan
1 review
0 helpful votes
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I was very pleased with the process.
June 10, 2024

I was very happy with how easy this process was. I'm never going to an eyeglass place again.

Date of experience: May 31, 2024
Canada
1 review
0 helpful votes
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Great
June 10, 2024

Great service and I found the perfect frame for me at a great price

Date of experience: May 31, 2024
Georgia
1 review
0 helpful votes
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Customer service Great
June 10, 2024

I followed up with agent very helpful and trying to help me best she could with my purchase

Date of experience: May 31, 2024
AE
1 review
0 helpful votes
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Everything Good!
June 9, 2024

A little bit of delay in processing my two frames (10 calendar days) but the shipping was superfast and received the order 2 days earlier than expected!
The Customer Service is also very helpful, nice and prompt.
Keep it up like this guys!

Date of experience: May 30, 2024
Texas
1 review
0 helpful votes
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Exactly what I ordered!
June 8, 2024

Easy to find sunglasses and quick check out plus great prices

Date of experience: May 29, 2024
Connecticut
1 review
0 helpful votes
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Happy!
June 8, 2024

Yay! Happy with my purchase! I wanted purple glasses that were less expensive than at my eye doctor's office!

Date of experience: May 29, 2024
Wyoming
1 review
0 helpful votes
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Happy Shopper
June 8, 2024

I found the frames I wanted quickly and with ease, prices were good and checkout was fast and easy.

Date of experience: May 29, 2024
Florida
2 reviews
0 helpful votes
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Thank you for searching on frames choice & discount! We are serving low income & patient who broke his frame and needs a large size with long temples that had the same frame through daily hard work!

Date of experience: May 29, 2024

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States