Cool FramesReviews 1,491

I am happy with my purchase. I placed and paid in full for my order online, I received an automated confirmation of the sale. I had to email CoolFrames 'seven days' later to ask for an update. The following day I was emailed to say the frames would be shipped the next day. They were shipped, as they said... But no carrier or tracking was provided. They did arrive safe via USPS. Perhaps I was unlucky; but I feel communications could be much better.

The customer service was great. I had placed my order with the wrong frames. Contacted customer service and they immediately corrected my order.

Very happy with the prescription sunglasses I ordered. Delivery time was a little longer than my local optical dispensary, but at less than half the price for the same setup, I can give up a few weeks.

I'm happy with my purchase from Cool Frames. The only reason for not 5 stars is that I think there could have been more updates and the ability to check online about the status of my order while the frames and lenses were produced. But other than that it was great and I would purchase from them again.

Delivery came on time no problems always professional and never any complaints about delivery issues.

Frames were as described, shipped quickly, and were exactly what we wanted! Excellent experience.

The hardest part was selecting only one pair. Great selection and prices

I get the frames I prefer with Rx lenses for a couple hundred dollars less than other places I priced for the same exact item. For the fourth year in a row I am always happy with my purchase.

I didn't enjoy it all I had to wait almost whole month and four days to receive lenses that I did not order

If you're a novice in buying frames as I am, the website needs to help you more. I made my purchase a help a Kaiser Healthcare employee, otherwise I would have gotten an order that wouldn't have been right for me.

Convenient and good prices. Fast delivery and ease of purchase

Easy process from start to finish. Fast shipping with great tracking options. Packed very well.

My wife broke her glasses just before vacation and the team at Cool Frames moved mountains in order to get glasses shipped as fast as finally possible.

The best case scenario was the day before we left, but somehow, they arrived two days before we left.

I've been eager and waiting for a chance to leave a review and I'm so pleased to give a shout out to such fantastic service that rescued us from a difficult situation.

My favourite frames from designer Marc Jacobs recently snapped and were irreparable- my vision centre said they were discontinued - however I found them here and ordered them and simply popped my lenses that work fine! I saved so much and still get the look I am creating.

Excellent. Easy to use. No issues frames arrived on time..

Just know that this was one of the best and fast order I've ever done ty so much.

I ordered my glasses on 5/3 and did not receive them until 5/31. A whole month! After three weeks and no update on tracking I reached out and was told they would be ready the next day.

I placed an overnight order on a Monday May 6th and did not receive my order until May 18th. I called after the 2-3 day processing time-frame and the rep told me that it was 4-5 days for processing. I told her that on the site it states 2-3 days and at that point it had been 4 days. My order still had not shipped out. I called back and requested a refund for my $30 overnight express shipping costs. The rep acted like she didn't want to give it back. I explained to her that I paid extra to have it by a certain date and that date has passed. A manager refunded my shipping cost but changed the shipping method to standard. This company has the worst customer service. I will not do anymore business with them.