Cool Frames Reviews Summary
Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.
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Didn't have my old style glasses, had to order different style and color.
Good buying experience overall. Will buy again. Thanks!
I found frames for much less than at the optometrist. Very happy with the transaction.
Your staff is very knowledgeable, personable, and welcoming. I was very skeptable about ordering frames on line; I am a retired, mature adult who appreciates fashionable eyeware, but like most of us, must watch my budget. I don't like the mall eyeware styles. So far, Cool Frames products appear to be authentic and reasonably priced. If they are durable I will purchase more.
Perfect item Perfect transaction Perfect shipment THIS IS THE ONLY PLACE I get my frames from and will continue - 3 pairs and counting Great Job!
Good. Received timely and fit well.All is well. Next I'll purchase with lenses.
I was so upset I couldn't find my frames anywhere. I saw cool frames, ordered nervously, even called a few days later just to make sure everything was okay, I had just the nicest person answer the phone who assured me that even if I felt nervous like that again, absolutely call back and they'd be happy to tell me exactly where my frames were currently, within a couple days they were delivered! So excited! They've been super great so far and had zero damage! I've already planned to buy two back up frames like these and a few other cute ones I saw on the website! I'm never going back to my old way!
Cool frames customer service was helpful.
USPS was terrible with shipping. Paid extra for priority shipping, but took 2 weeks to receive.
Frames received in good condition. Was able to swap out lenses from old frames without any problem.
This is the second time i ordered glasses and they are as good as the first.
Glasses came in a reasonable time frame. They fit and worked well. Thank you
The ordering process was easy, and the frames came when I expected. I wish the box that arrived had contained info regarding the demo lenses that were mailed with the glasses (I didnt know what they were) and the small plastic bag that had a white strip and wires (they were for future repair of the lenses). I called CoolFrames and received an explanation by phone about these things, so all was good.
Awesome service, fast delivery, i will definitely order again.
Easy ordering and great pricing, but very long completion time, so I only gave 4/5 stars.
Fair. The quality of the glasses seems to be average. A bit overpriced.
The frame material is a plastic and not the Acetate I've been accustomed to. They don't feel like serious frames, more like a plaything.
Delivery was late 4 days from initially told when purchasing
Very good experience with Cool Frames. Satisfied customer.
Got the glasses I wanted in a reasonable time, thank you!
Thought that I ordered from a Canadian company. Little surprised that I had to pay duty on them when they arrived.
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Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members