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Cool FramesReviews 1,491

4.1
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Cool Frames Reviews Summary

Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.

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4,923 reviews
MD
1 review
0 helpful votes
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Заказ очков
June 21, 2024

Очки пришли быстро, посылка отслеживается, единственный минус это комиссия TAX FEE которую пришлось платить на таможне отдельно +50£. Жаль что это не где не указывается на сайте.

Date of experience: June 11, 2024
Florida
1 review
0 helpful votes
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This is my 3rd pair. The side arm/hinge breaks so easily. They fell from atop my head and the side arm broke yet again!

Date of experience: June 11, 2024

My 1st time & it was easy to navigate
March 30, 2024
Previous review

My 1st time & it was easy to navigate.

Date of experience: March 20, 2024
Wisconsin
1 review
0 helpful votes
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Great service and top quality frames!
June 21, 2024

Nice and easy! Had to contact customer service and she was very courteous and handled the problem immediately! Great company to do business with!

Date of experience: June 11, 2024
Maryland
1 review
0 helpful votes
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Happy
June 21, 2024

Love the frames and service. Service was friendly and informed

Date of experience: June 11, 2024
Illinois
1 review
0 helpful votes
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Wow!
June 21, 2024

This was so great! I was very skeptic about ordering prescription glasses online, but these glasses are absolutely fabulous! I love them!

Date of experience: June 11, 2024
New York
1 review
0 helpful votes
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Awesome find
June 21, 2024
Updated review

Was traveling in Europe and broke the magnetic sunglasseses that attached to my frame. I was able to find and order the replacement and have it waiting for me by the time I arrived home. Great find!

Date of experience: June 11, 2024

Great!
February 6, 2024
Previous review

Great! Easy to find replacement sunglasses

Date of experience: February 6, 2024
Arizona
1 review
0 helpful votes
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Easy purchase
June 21, 2024

It was easy being able to put in my specific prescription and the exact glasses I wanted.

Date of experience: June 11, 2024
New Jersey
1 review
0 helpful votes
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Best Eyeglass Hands Down!
June 20, 2024

This is the only website I order my eyeglasses. My EyE Dr. can't believe the style I picked out and the price I paid. Cool Frames. The name says it all.

Date of experience: June 10, 2024
Louisiana
1 review
0 helpful votes
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Selection is key
June 19, 2024

I only wear rectangular frames and those are getting harder to find. Plenty to choose from and love the ones I found here. Will definitely be getting more here.

Date of experience: June 9, 2024
California
2 reviews
0 helpful votes
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Amazing Customer Service!
June 19, 2024

I was contacted immediately when the frames I ordered had to be shipped from France. Customer service let me know the extended timeframe for delivery, although the frames arrived quite quickly.

Date of experience: June 9, 2024
Canada
1 review
0 helpful votes
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Excellent First Time
June 19, 2024

Found the Versace frames I recently lost, but had paid $500 for 1 year ago for $215 on cool frames. Really happy with customer service when I had a question. Will make another purchase soon!

Date of experience: June 9, 2024
Pennsylvania
1 review
0 helpful votes
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Will definitely order again as order was correct and arrived quickly. Same frames as from my optician but faster and less expensive!

Date of experience: June 9, 2024
Maryland
2 reviews
0 helpful votes
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Easy Clips frames
June 18, 2024
Updated review

I bought 4 pairs of the same EC frames and 2 extra sunglass clips because I love Easy Clips! I could not find any opticians in my location that carried them anymore. They used to because I have been wearing the same frames for 15 years…just different colors replacing previous frames. I found the frames I love on Cool Frames, talked to a customer service rep, and she called the manufacturer/distributor and was told they still had some. So I ordered 4 pair. 48 hours later I get a call they don't have any. So I went back online and found some frames similar in style, dimensions, and ordered 4. They came in a a timely manner, nicely packaged, and I took 2 to have my new Transitions progressive lenses put in them. All good EXCEPT one pair that the sunglass clips won't properly fit on the frames?! I have reached out to Cool Frames with photos to show the problem and have not received a response yet. My next step is to hope that my local optician can help me. I LOVE Easy Clips and am so glad I found someone who still carries them. They are lightweight, comfortable, and what can be better than being able to have your sunglasses attach to your frames in a snap. No more hunting for a separate pair of glasses. While my experience with Cool Frames has had a few bumps, I would buy again from them because they carry my favorite line of frames, ordering was easy, and delivery was timely. If I didn't have the issue with the sunglass clips that won't fit I would have given the overall score of 5 stars.

Date of experience: June 8, 2024

Thanks for all the details on each pair of frame on...
April 22, 2024
Previous review

Thanks for all the details on each pair of frame on your website.

Date of experience: April 12, 2024
Kansas
1 review
0 helpful votes
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Excellence
June 18, 2024

Fast, easy, specific design, brilliant customer care. Saved 75% from physician office for c same eyeglasses 🕶.

Date of experience: June 8, 2024
Iowa
1 review
0 helpful votes
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Love the frames but lenses are wrong
June 17, 2024

I enjoy the frames a lot, exactly as pictured. My only problem is the lenses have a prescription on them that I did not choose. I did not want a prescription but have had multiple other people put them on and everyone agrees that there is a prescription on there. I tried wearing them to see if it was just me judging too hard but after about 30 minutes with them on, I took them off and could not see straight. Considering these weren't cheap I am disappointed as I bought these for vacation but am unable to wear them all together with a risk of them messing up my eye sight.

Date of experience: June 7, 2024
Maryland
1 review
1 helpful vote
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Superb!
June 16, 2024

They filled my prescription and had my glasses delivered within eight days.

Date of experience: June 6, 2024
Virginia
1 review
0 helpful votes
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Great find!
June 16, 2024

Big selection of products and shipping was fast. Website was easy to navigate and search for specific products was easy.

Date of experience: June 6, 2024
Washington
1 review
0 helpful votes
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Best prices on the Internet.
June 16, 2024

Well worth the wait. Expect it to take a little longer than you might like but it's so worth it. Got to prescription frames for the cost of one from the other guys. When I reached out with an questions regarding the status of my order I got a response next day and a tracking number the day after. Superb 10/10

Date of experience: June 6, 2024
New Jersey
1 review
0 helpful votes
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Perfect
June 16, 2024

Best ever experience. Very friendly and professional stuff..

Date of experience: June 6, 2024
Colorado
1 review
0 helpful votes
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Cool frames at coolframes.com!
June 15, 2024

I ordered the frames only and they did end up on backorder but they did arrive sooner than the expected in-stock date of 2-3 weeks. They came in-stock in about 10 days plus 4 days shipping (including the weekend). I'm glad I didn't cancel my order bc of the backorder bc the frames I got were exactly as I ordered and I liked them very much!

Date of experience: June 5, 2024

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States