Cool Frames Reviews Summary
Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.
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Fast replies for insurance info, were able to ship my order quickly to me for an event I was attending.
Customer service was great in answering my questions when I ordered my sunglasses. Well-packaged upon arrival. I love the the color and style!
Easy to order replacement frames for my son. I was so glad to be able to order with a cheaper price.
I had to remove the lenses from the new frame and install them in the old frame. The magnets in the new frame were upside down and would not connect to my glasses frame.
The ordering process is very straightforward and easy, especially re-ordering once they have the size of your face, etc. As long as you know what you want and have tried on the frames, this is the way to go, such a good value. Cool Frames did call me to let me know the frame in the color I requested was no longer available but a 2nd color was fine. This was my 2nd time to order 2 different prescriptions (single vision for reading & distance). The glasses held up for numerous years, I've been very happy.
Everything was great except the lack of tracking. These are for prescription lenses so I kinda wanted to know when they were going to show up
Excited I was able to find my old frames that are now discontinued, nervous as it was my first order. Everything turned out great, delivery, customer service and quality is all there. Will order again 100%
My experience with Cool Frames has been good. They have the frames that I need, their prices are fair and their shipping time is good. They even add a case which is great.
I ordered Cartier glasses and they look very nice. Came with everything it says it would come with. It's real
Got my glasses fine. Something wrong with lenses. Prescription was right, but have to tip head down to see clearly. Have been back and forth emailing with nothing solved yet.
All you need is a prescription of course like all eye glasses companies demand. They have soooo many choice and top brands! I'm a real human and I am giving an honest feedback. No one paid me to do this! I'm from Ohio and needed glasses since I used my insurance on contacts. No insurance? No prob here at cool frames. I priced at my eye dr for glasses out of pocket was $496! I went to cool frames site with prescription and out of pocket only and bought Columbia glasses and premium frames under $200! Received my order so fast I couldn't believe it! U have no concerns getting it right with cool frames. The owner is one of the best people I've ever spoke to and I assure anyone u won't be sorry or find quality as cheap than cool frames.com I stand by my review and can prove the the best experience anyone can have buying any glasses online.
User-friendly website and quick delivery. I was pleased with the product
Glasses fit very well, and the quality was great. They had the frames I wanted at a great price.
Great thanks will order again and recommend to family and friend
Easy to locate the replacement frame (model # and specs) and order.
The color is awesome and I really like the Polaroid!
Would love a more slim case though!
Got everything I wanted in perfect condition, had a smooth process.
From the business
Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members