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Contact Lens King Reviews Summary
Contact Lens King has a rating of 3.7 stars from 2,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery and great prices. Contact Lens King ranks 7th among Contact Lenses sites.
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Still have not received my contacts and no one has updated me on when I will receive them.
Excellent excellent excellent excellent excellent!
Hi Paul. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
Once my prescription was verified in a few days, more order was shipped the next day. Then I received my order in a few weeks. Very simple and easy.
HI Samuel. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
The website was easy to navigate and I was able to order my contacts hassle free.
Can't complain… got exactly what I ordered in a short time. Fair prices. Convenient.
HI Dawn. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
Order is delayed and there is Little to no communication from Contact Lens King regarding delivery. Direct emails to customer service go unanswered. This has been the second time delays have happened which I initially understood due to COVID supply chain (maybe?) but this appears to be standard operating procedure. Frustrating.
HI Christine. Thank you for ordering with Contact Lens King. I do apologize that there is a delay with the manufacturer. We are working with them daily to get product in as soon as possible. According to our records and emails, you reached out to us on 5/18 at 11:13pm, which is after our normal business hours. On 5/19 at 8:52am our customer service team sent you a response to your email advising you there was a delay in production with the manufacturer and we should receive them within the next week. We do our best to give all our customers an update as we receive them from each manufacturer. We appreciate your business and look forward to serving you in the future.
Easy to order what I need. Usually quick response and I get them directly in the mail.
HI Cindy. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
Usually the contacts are good quality but these last 2 boxes have flaws. 1 contact was ripped when I opened it and the 2nd pairs are hard to focus with them.
HI Sonda. Thank you for ordering with Contact Lens King. I apologize if you have come across some defective lenses. We get all our products sealed directly from the manufacturer. Please contact customer service and we would be happy to assist you. We appreciate your business and look forward to serving you in the future.
Contacts have been on backorder the last few times we have ordered, but once in they ship quickly. A little disappointed there is never a "good" discount for recurring customers like the good deals for new customers. That would be a great addition instead of the random 10% off right after you order contacts that will never get used.
Hi Lorah. Thank you for ordering with Contact Lens King. We do send out weekly coupons that can be used on all regular priced items. The coupons do vary from 10% to 20% off as well as free shipping. If you would like to get our weekly coupons please sign up for our emails, SMS and push notifications. We appreciate your business and look forward to serving you in the future.
Customer services, great with live person. Quick at responding to email request.
HI Emily. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
I know that it's standard in your industry, but it is still wrong to hide the actual price of the contacts. I feel cheated. Contact Lens King and the other online retailers selling contact lenses all have shady business practices. 4 boxes of lenses were $76, plus $13 shipping and a $75 "processing" fee. Why not just tell me 4 boxes of lenses were $165. My optometrist did, so they get my lens purchase business from now on, even if they charge more. I won't support the deception anymore.
Hi Joseph. Thank you for ordering with Contact Lens King. Recently, we’ve noticed that our competitors have introduced and implemented this tool, used as a means of allowing their upfront display prices on various online advertising channels to appear more competitive. As we know, when a company advertises a lower price, there is increased traffic to their website. Upon the realization that this strategy was being used, we at Contact Lens King stood firmly against applying such a practice. However, in spite of the fact that we offer the lowest bottom line prices, we experienced a decrease in traffic and total orders. Through re-evaluation, and despite our discomfort, we have made the tough decision to adopt the practice as well. Contact Lens King is firmly committed to offering the lowest bottom line prices online, and we want our customers to rest assured that through us, you will always see significant savings in your pocketbook - even with the fee.
We totally understand that this additional fee can be frustrating, or even infuriating, but we invite you to compare our bottom line prices with our competitors’. We promise we won’t disappoint you!
Great Experience. Easy to order and the contacts arrived within 3-4 days. Will be using them again.
HI Rhonda. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
It was good. Easy and efficient. Don't make customers input a minimum number of characters describing their experience. People won't fill out reviews.
HI Ronna. Thank you for ordering with Contact Lens King and for the feedback. We appreciate your business and look forward to serving you in the future.
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HI Scott. Thank you for ordering with Contact Lens King. We appreciate your business and look forward to serving you in the future.
Good service and good products. Easy ordering. Friendly personnel
HI Rickey. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
This order was different from other times due to a glitch with the manufacturer. It took much longer than expected. But when I would call in to check on the status the customer service personnel were very helpful!
HI Maryke. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
User friendly website, great prices! Good selection of lenses available to choose from.
HI Kim. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
I have to wait too long for delivery. My contacts are never in stock and I'm not notified when ordering them. Would order from another company.
HI Tom. Thank you for ordering with Contact Lens King. I do apologize you did not receive our email responding to your inquiry regarding your out of stock lenses. As the email stated, you can find the product availability on our website under the cost of the item. For your astigmatism lenses, it states on our website for the product availability: orders normally ship within 1-2 business days. We appreciate your business and look forward to serving you in the future.
I love ordering from contact lens king. It's affordable
HI Sauntia. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
Very easy to order and my contacts arrived very quickly.
Hi Stephen. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
I have been ordering contacts from them for the last 15 years.
Hi John. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pracilla. Thank you for ordering with Contact Lens King. I apologize you did not receive the email that was sent to you regarding your order. Our records indicate our team sent you an email advising you there was a production delay with the manufacturer with a tentative week release of 6/9 to us (Contact Lens King Inc). We sincerely apologize for any inconvenience the delay with the manufacturer has caused. We appreciate your business and look forward to serving you in the future.