ContactAbility

I'm so angry. I spoke to the salesperson and said I was tired of buying from sites that don't generate their own leads. They buy from other sources and get people who filled out survey's, etc. They ASSURED me they weren't like that. They said they generate their own leads from their own sites. Sure enough the first 9-10 leads they gave me are garbage. People have no idea why I'm calling them. They have no interest in insurance. Stay away from this company. You've been warned.

These people are terrible! All they will send you is crap leads and they will tell you that they are exclusive leads. The problem with the exclusive part is one of the leads I got I happen to know pretty well so when I called them I asked if they had received any other calls and they said yes, then I asked how many sites did you go to and they said just the one. Exclusive? The others were dead numbers and they don't like to refund very much.

I'm honestly shocked by the reviews left on this site. SmartFinancial promises to provide leads from people that are completing a 35 question questionnaire and that upon completing this they check a button saying they would like an agent to contact them. Out of 18 leads provided so far, I've been able to reach 7 people, which I consider a decent contact ratio. However, out of the 7 that I spoke with 5 assured me they didn't own the vehicle listed in the lead provided and that they never requested a quote. If what SmartFinancial promises to provide is true then you would think the people requesting a quote would enter the actual vehicle that they want quoted. SmartFinancial does not offer refunds for these types of leads because they state that the contact information is correct and that I could still work the lead. Fair enough, but I can buy the same type of lead from AgedLeads for $0.50 to $2.00 versus the $23.00+ that SmartFinancial is selling. I did get 2 quotes from the 7 people I spoke with. One that I closed and the other I declined to continue working because of a communication barrier. However, I'm able to get these same results (if not better results) from my $0.50 to $2.00 AgedLeads. My opinion of this company is that they over promises and underdeliver.

Troy Gala was excellent in terms of customer service for me. In terms of volume, it wasn't what I was hoping. Quality of the call is there if you are good on the phone, but some times the leads weren't fully screened as to match what I was looking for. Very accommodating crediting criteria, only wished that I received more volume.
-Brendan

They will misrepresent what they can do and take your deposit and deliver you nothing. If you write auto insurance you might get business, but if you want life leads you will get nothing... although they say you will.

I cant say the leads are bad because they have delivered zero transfers in one month while initially telling me they can give me three per day. They took my money knowing they couldn't deliver. Thank goodness I wasn't drunk enough or stupid to give them the $500 they were looking for.

Need prospects... go someplace else.

Total scam. They flooded my inbox with leads using up deposit the first few days. None of the people were interested in buying insurance. I could only get sales credit, no refund. Sales credit produced more worthless leads. They wouldn't give me credits automatically unless is signed up for autoibilling. Otherwise I had to call in and they didn't pick up the phone, it just rang and rang, This was even for my so-called personal account manager. Never heard from the again once they got my money except for them to be rude... I normally get 1-2 leafs a day from my lead service for our small population. Contactable was sending 5-10 and they were junk.

Horrible, refunds are credits, can't get a refund if it was purchased with a credit. Out of 120 internet leads, I was only able to contact 20. Out of the 20 10 said they weren't interested in getting quotes, 8 said they got quotes from someone else already. Which leaves 2 valid leads. Their solution to this was to change what I was saying to the customer, the issue is that I wasn't talking with the customer. IT TAKES WEEKS OR MONTHS TO GET RETURN PHONE CALLS TO FIX THINGS. STILL WATING ON ONE FROM JANUARY. I switched to live transfer calls, where none of the people I talked to actually fit the underwriting filters I asked to have put in place. CAN'T GET A REFUND FOR THAT EITHER. HORRIBLE and UNACCEPTABLE! (smart financial and contractibility are basically the same company)

This company is a scam. They said that they had leads overflowing in my territory and after debiting $200 out of my account, I was sent 1 valid lead in 4 months. I havent received a lead in nearly 3 months, and when I called to cancel service, they said that they cannot return my lead balance, this money has to be spent in phonecalls. When I replied "You guys arent sending me any calls, they said that I need to expand my territory. That's not what I was told when I signed up. I have to expand to leads that are an hour and a half away? This company promises daily leads, and they are not capable of providing them, which is false advertising. I advise no agent to trust this company!