Consumer Cellular

I have used Consumer Cellular for the past three years. They tricked me into getting a new SIM card from them, which was offered for free when I paid my last bill online. They purposely did not explain that they stopped using T-mobile's network, and if I have a phone from T-mobile (which I have had the entire three years), that their new SIM card would not work. I installed the SIM card on Friday, 5/19/23. My phone no longer worked.
I called Consumer Cellular from my work phone line on the same day and spoke with three people, two were supervisors. After they explained they don't use T-mobile any longer, I asked why there wasn't a disclaimer with the new SIM about this? They didn't have an answer. I also asked why I wasn't sent an email, letter, text explaining that they don't use T-mobile any longer? They didn't have an answer. I asked if I could just use the previous SIM card? They said, no, it's been deactivated.
There is no information on their website nor online stating anything about them not using T-mobile any longer. I have saved screenshots showing this. They told me my only option is to buy a new phone from Consumer Cellular. Really?!? Of course, I will not fall for their SCAM, and I have cancelled my service with them. THIS IS FRAUD AND DECEPTION!

Should have a negative rating 1star is 5 stars too many for this joke of a company! Week now with them I work from my phone an I've paid $50 for what?!? $#*!! No service can't call or text or receive. Customer service says call the number the live message ok please call the number!HOW THE $#*! DO I DO THAT! I CANT CALL OUT YOU DUMB $#*!TARDS! BIGGEST POSSIBLE Mistake FOR A PHONE COMPANY EVER! DONT SIGN UP RUN AWAY FROM THIS CRAP. THERE ONLY POSITIVE FEEDBACK IS FROM THERE OWN COMPANY. LOVE THE ONE THAT SAYS Great CUSTOMER SUPPORT. BULL SHEEEEET THERE ISNT ANY. BUNCH OF FAKE $#*! NOSE PICKING UN EDUCATED INBRED $#*!TARDS WORK HERE AN COMPANY DONT EVEN PAY THERE INBRED EMPLOYEES ANY FREAKING WAY. THATS WHY THERE BEING SUED. NEXT STOP FOR ME BBB REVIEW ON THESE IDIOTS AN THERE CRAP TIME TO GET THESE ASSES SHUT DOWN FOR GOOD

NEVER purchase ANY phone from them. This was my horrific protracted experience started with Consumer Cellular and the reason I canceled them without ever having a connection to their network. I can provide ALL documentation to validate my experience.
It began when unbeknownst to me, they sold me a LOCKED iPhone 2022SE which was a back and forth nightmare exchange of 3 dysfunctional different phones. After that fiasco, I successfully TERMINATED my "non-service", as I NEVER connected to their network, in the less than the 30 day guarenteed satisfaction time period. Now they REFUSE to unlock it for a different carrier and FAILED TO ever mention I have to have "active" service for 180 DAYS BEFORE they will unlock it. I believe this QUALIFIES AS EXTORTION since I never had "active" service.
Clearly, J. D. Power is an unlaughable joke! Because this is the worst customer service ever EVER!
Run away from Consumer Cellular quickly! DON'T LOOK BACK!

Prices were great but the service was terrible spent 10 days trying to call and receive not worth the savings

Can you moan anymore up the stairs, giggle, your minute was 10 secs, your financial dept doesn't know aarp, where do I end this joke, robot man?

Very hard to reach someone.
They lied about a service, charged me for it, and then their supervisor hung up on me.

I was happy with their service, for many many years, even though their flip phones are really cheap. Why i left...in the middle of an important phone call CC deactivated my phone with no notice! Upon calling them they gave NO reason for deactivation, but said MY PHONE didnt match their records. I had gone thru a few phones and was on my 3rd. Then they demanded a ''code'' to get into my account from when i enrolled. I didnt have that code and there was no way to get my phone working again according to them without that code. They asked for that code many many times. No info mattered proving i was who i said i was,but that code. So after going around in circles for 3 hours, with 2 reps and 1 supervisor, on internet live chat and phone, i finally gave up in disgust. I went next day and got a better deal and phone thru T MOBILE! I got live chat next day on internet with CC and told them i wanted my acct and number disconnected because i got a new cell phone carrier and new number. Imagine my surprise when they told me '''' give me that code''' AGAIN to disconnect my service. After a go around and more requests for code, i said ''IM DONE'', 'Do what you want to do, im done with your company' and disconnected from live chat. Next day i got a email for another months service. TO hell with them! If i owe a few days service past my last bill, im not paying it because of all the grief and lost time they caused me!

When 5G was introduced and 3 & 4G no longer worked, it was widely advertised that 4G LTE would still work. I have an LG phone that has 4G LTE, but Consumer Cellular cut off my service. When I called their customer service (a total of 5 times), each service rep insisted that my phone did not have it - it wasn't on their list, and I should buy a new 5G phone from them. None of them would listen to me, not even the guy who was obviously talking to me from his bathroom! I called LG twice and each time the rep assured me that my model phone used 4G LTE, as did the phone info that I could see. The last LG representative I talked to offered to do a 3-way call with Consumer Cellular, which we did. The CC rep refused to listen to her, and after 10 minutes of listening to them, I hung up. Later that night I started service with Mint Mobile, who assured me my phone is 4G LTE capable. They had the greatest customer service reps that walked me thru setup. I had been a Consumer Cellular customer for over 10 years; they only wanted me to buy a new phone from them. I wish I had reported them to state consumer protection. I'm still using the same phone in 2023 BTW! I wonder how many older people they pulled this stunt with?

ON 10/06/2023 I ORDER NEW SERVICE FROMCONSUMER CELLULAR, THEY CHARGE FOR SERVICE, TAXES, DELIVERY AND I NEVER RECIEVE MY PHONE AND AFTER ALL THIS CHARGES AT THE END I ONLY GET BACK $88.00 THE ONLY THING THEY DID WAS GIVEN ME THE APOLOGY. BEFORE UOU USE THIS COMPAÑY SERVICE MAKE SURE YOU ARE AT THE RIGH COMPANY OR LOSE YOUR OWN MONEY. SORRY BUT THIS IS TRUE!

I bought a Samsung Fold 5 on November 7, December 7, Dead Dead. 9 days still without my $1750 phone and no answer! Save yourself Grief!;

I had been with Consumer Cellular for many years with no problems. I have noticed of recent that the American customer service reps, except for a few excellent ones, are increasingly rude, and have know-it-all attitudes without having much knowledge of the problems presented, so there goes that J.D. Power award, or at least it should.
The main problem though is absolutely disgusting beyond disgusting. After having trouble with an existing phone I bought other new ones, 3 more to be exact, and EACH had problems from the very beginning, so I sent them back, and each time this cost me extra money to do that.

I had also upgraded, and finally I had one that cost $199 that I sent back, but it was returned to me because they said it was damaged.

Indeed it was, but I had the phone for only a few days, and I never damaged it---THEY DID. They actually put some nasty scratches on it deliberately so that they could extract $199 from me, my word against theirs.
I did a consumer complaint, and very soon a rep called me up and gave me a professionally coached firm rebuttal blaming it all on me. Why they would want to do this in the first place for just $199 I do not understand but it is beyond dishonest and dirty.

When I persisted, they finally sent the damaged phone back to me, to keep, but would never take any ounce of responsibility, continuing to blame me, and the consumer complaint was dropped. So much for any follow-up, and that left me with many hours of work for nothing except a damaged phone.

This is one of the dirtier things ever done to me by a company, and I will never forget it, and have moved on for a while now. Just remember—they did it to me, so that means that they are capable of doing it to you as well.

You can't get help on wknds the service slows down to a crawl can't make or receive calls this is really frustrating

This company is insane.

I signed up for service but didn't activate immediately. When I went to activate they told me I was no longer eligible for auto-pay, even though they had just taken a payment less than an hour before. I hadn't changed anything so I was a bit bewildered. There was a little more to it but I saw the red flags and decided not to use their service.

I had received a phone from them and they wouldn't take it back, but they set me up on a payment plan. The first of four payments was due in June. I paid it on time. But they continue to send nasty grams telling me I'm seriously delinquent when I'm not at all. I call them to tell them I have a payment plan, in fact, when I called to make the payment the woman said she found the payment plan and accepted my payment. But now they're telling me that they don't do payment plans for people who don't use their service. Um, well, they did. They set it up AFTER I cancelled and she just found it.

But the worst part is that I tried to set up my service with another carrier but the phone is locked. Consumer Cellular won't let me use the phone, even if I pay it in full unless I have service with them for 180 days. I pay for the phone in full but I can't use it. Their response is that "it's all in the contract". That may be true but it's nuts. At no point did they tell me I wouldn't be able to use the phone.

Right now, my old phone won't charge so I'm stuck without cell phone service.

I STRONGLY RECOMMEND EVERYONE STAYS AWAY FROM THIS BUSINESS. THEY'RE UNETHICAL SLUGS - AT BEST.

I used this Consumer Cellular service until I was told I needed 5G to continue. I bought a 5G Android and gave them the model number etc. They said it will work with their service. I switched the sims card like they said was all I had to do. It would not work! Could not call them. Went online and said had to call this number! How? Customer service turned out to be terrible when they screwed up! I had to go to my sisters and use her phone to call them. A different lady first said my phone was not 5G. Then I said it is and she then said she did not say that. Then she said the person I talked to should not have told me my new phone was compatible and I still had to pay for all the whole month even though my phone would not work with them! $25.00 I said I am not paying for their mistake. My 5G Android was almost $300. Months go by and they still kept billing me. Now today they send a collection agency after me. I called them and all you can do is leave a message. I again explained I am not paying for a service they lied about as I had to subscribe to a service that worked instead. That this needs to be settled in court as I am not just going to be screwed over on top of lies. Lies I cannot stand at all. This first collection notice demands $44.58. So they have no problem adding fees for what they screwed me over on. VERY dishonest customer service. I joined Mint Mobile and they are excellent. My 5G phone worked right away. I even signed up and paid for a year at $15 a month instead of the $25 month by month choice. Pay attention people. These people can be fine until something like this happens. Then they want paid or they will not go away and accept what they did. Pure greed is all I see here!

Not long ago, I was informed that the SIM card in my phone was nearing the end of its useful life. I ordered a replacement, and when I got it, the paperwork included the url of a page with instructions for replacing the thing. When I typed in the url, I got "Page not fourn". So I called customer service, and initially spoke with soemone who knew nothing, so I asked to speak to his supervisor. I was connected with the supervisor, and I quickly discovered that he knew no more about replacing the SIM card. After promising that I would switch to another service and hanging up. I searched online for information about it, and I found a page with a video that told me exactly what I needed to know. Then I just had to contact Consimer cellular for reactivation, which they managed tp do. In addition to incompetence, there is a culture of paranoia; that si ubreasonable fear. They require several layers of protection, even though they have not been hacked, and I have never been hacked. For most people Consumer Cellular is a bad idea. I don't know where I will try, but there are several simple cellular services.

Consumer Cellular, is targeting senior citizens They should be banned from providing service. Shame on this fraud.

I have spent all day migrating. There have been issues with esim, and sim cards. Most agonizing experiece ever. Regret making the change.

The Television Commercial that currently airs on Television. Is quite foolish. With all that clowning around they do. Totally useless.

I usually don't write reviews but this is one time i will make an exception ~i have been in customer service for over 6 years I applied for consumer cellular an received a call ASAP ( on a Saturday) the phone interview went great so because of my experience i was told id have another interview with someone else to discuss the right pay rate due to my experience, that interview was missed because they did not have my current email address which i should have made sure they had the correct one so that was my fault so the interview was rescheduled for that following Monday at 10am~over the weekend we took my 8 year old to the ER an found out he has asthma they gave him an inhaler an put him on a steroid~ Monday dropping him off to school in a rush to make it home to the interview I forgot to leave his inhaler with the school nurse, assuming i had enough time to turn around and make it home thats what I did ~i made it home at 10:05 tried to log in the Teams which it took me a few minutes to find the info in my email it was 10:07 an there was no answer i waited for 45 min on teams and sent a email to Tyler i was waiting an he emailed me right back an said because I logged in at 10:10 i missed the interview? Now im confused because even a real job gives a grace period or atleast understands things happen i emailed Tyler an asked what exactly does that mean? Does that mean im no longer a candidate? Because you were not specific in the response? NO RESPONSE? This isnt even a company i would work for or recommend anyone else to apply for i see why they have 1 star