Overview
Construction Gear has a rating of 4 stars from 499 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Construction Gear most frequently mention customer service, good quality and great price. Construction Gear ranks 4th among Boots sites.
Instant Feedback
My order was fulfilled and shipped promptly. It took a little longer since the shipment originated from Canada however at the price I paid for my item, it was well worth the wait and why would I complain about the free shipping? Will definitely order more from these guys in the future.
Belt was too short, sized wrong according to chart. I was unable to contact seller for exchange. I finally ended up returning item,( had to go to Amazon) with a one week deadline to return and a 10.00 shipping charge. Still waiting for a refund. Never again.
Item was delivered, and shirt fits awesome. I bought the shirt so I can wear it while carrying my 45, loose, comfortable, and barely prints when I carry and is long enough it cover my owb holster. Its a little bigger than I thought, I'm not really heavy just a small gut, should of gotten a size smaller, but it works if I tuck it in, overall I'm very happy, material is really good not cheap so it should last awhile. Cant go wrong. I carry a 1911 Full size in a blade tech eclipse holster if your wondering.
Great inventory of work related supplies. This site is truly a good send, because during this time of fear, dread, and loss. Construction gear had provided and my family with the supplies that we needed. While other sure were out of stock, due to COVID-19, this sure had the what have now become necessities to function in this time of disease and pestilence. Great job all around and keep up the great work. Your very much needed inventory really helps people like me and my family.
Great inventory of work related supplies.
Ordered boots they sent me an email saying that they shipped the next day after ordering. Turned out nothing ever shipped. Two weeks later they send another email saying that ther out of stock of my order. Will never purchase from this company again
Selected some items from "Custom Imprinting" but thought I would have an opportunity to upload a logo. Did I miss something? I might have a large order for my sales men. Can someone contact me at *******737 to discuss?
Selected some items from "Custom Imprinting" but thought I would have an opportunity to upload a logo. Did I miss something? I might have a large order for my sales men. Can someone contact me at 217-416-7737 to discuss?
Never received my order and told they would refund me and still no refund and no response... having to deal with it through PayPal and my credit card.
Gives online small businesses bad name. No wonder amazon is doing so well.
Never again will I order anything from this company. So unprofessional, they have terrible customer service. Took them forever to ship out the boots I ordered for my husband. When I asked for a refund because I wanted the order to be canceled, they said no. Worst experience I've ever had with any company, EVER!
Dear Michelle, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Very easy to work with! Very helpful and eager to help you find what you're looking for even when you don't exactly know yourself. Easy to walk through the process with their help. I recommend them highly, especially if you're inexperienced with these type purchases like I was. I will be working with them again.
I have ordered several times with good results. This time there was a little confusion about the shipping address, but I got my order. The product is very good quality and I will order again. Customer Care person was very nice and helpful..
I hate buying things from Amazon, so I was happy to discover construction gear website a decade ago and every time I've got some thing I've been very happy from start to finish. They have an excellent selection of the latest gear at reasonable prices. I hate buying things from Amazon, so I was happy to discover construction gear website a decade ago and every time I've got some thing I've been very happy from start to finish. They have an excellent selection of the latest gear at reasonable prices.
Very comfortable and durable. I have been wearing Timberland boots for the last 5 years and have been very satisfied. Arch support and foot comfort are very important to me as I am on my feet 10-12 hours a day.
Excellent online embroidery service! This company truly stands on their promise for excellent customer service. I had a problem with an item I had ordered, without question it was replaced at no charge. I will recommend this service to others.
I bought 2 as gifts for my female friend and her husband. They said very well made and sturdy. I got wrong size.contacted company and real easy exchange policy and excellent customer service. New ones shipped quickly and I was contacted to beable to track
The website was easy to navigate, and the products were exactly what I wanted! Customer service was excellent and communicative when they emailed me to double check logo spacing!
I'm very dissatisfied with this company since I've never received the product that I've paid for.
I've sent several emails to the company and never received a response. I've also tried calling and left messages and no one ever returned my call. I believe this company is a scam and I would caution anyone that deals with this so call made up company. Do not buy anything with this company name. It's a scam!
Dear Linda, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
This is a horrible company. Don't be fooled by the low prices. They are IMPOSSIBLE to reach via phone or email. After two weeks of not knowing when my order will come, I tried to contact them for 3 days straight and was on hold for 25+ minutes and still no one picked up the phone. I have a feeling they are intentionally dodging these requests. My order is still in limbo... one that i was ALREADY charged for! Will be submitting compliant to BBB.
My name was not on package at all was delivered to wrong address. Was told by customer service they could do nothing. Lady on next street over had it my name was no where on it. Did finally get with no help from you
Dear Maria, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy to check out. As long as I don't start receiving thousands of annoying emails and texts and get my order in a reasonable amount of time, I am happy. Got my order and the boots are 5 star! Really happy. Will
Order again.
I ordered a hard hat through Construction gear. Two weeks after ordering and a two days before it was supposed to arrive they tell me oh btw its on back order. Well why did I not get told this two weeks ago when I ordered why 2 days before delivery? Then i wait until 5 days after the SECOND estimated delivery and call back "oh yes sorry still on back order. Do you want to cancel because your order will be closed out before we get the hard hat in stock again." What do you mean it will be closed out? Why would you close my order because its on back order on YOUR end? So yes i closed my order and I went to another site for the order. Should have done that to start with. The customer service is horrible long silent pauses kept having to ask if they were still there. The guy on the line was just "I dont care" you can tell he hates his job. NEVER ORDER FROM THESE PEOPLE! If I could give 0 Stars i would have.
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- New Stanton, PA, United States
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Business History
The Construction Gear Store is a privately owned company that is also based out of New Stanton, Pennsylvania. Their New Stanton location houses a 100k square foot warehouse that The Construction Gear Store uses to ship, manufacture, fabricate and put together its items as well as its own line of work gear under the brand name, Rugged Blue. The company also has a location in Sparks, Nevada for shipping to its customers on the west coast. The Construction Gear Store is most well known for their customizable products, including customizable hard hats, a popular item among its customer base.
Rugged Blue offers an array of products including its own safety glasses, flashlights, boots and safety vests.
The Construction Gear Store also launched another site called the Safety Girl Store in 2009. The Safety Girl Store specializes in women's workwear, safety and personal protection. The site at one time would have and include items ranging from pepper spray, stun guns, emergency roadside kits, work boots and more. Although is now primarily focused on women's workwear, safety products and its correlating brand of products, Safety Girl.
The company also sells items from popular and well-known brands in the industry such as Wolverine, Carhartt and Dickies.
The Construction Gear Store has its own blog with articles that informs potential and or existing customers and buyers on the latest products and tips for keeping safe on the job, specifically in more laborious fields, including but not limited to construction, electrical and factory work.
The Construction Gear Store along with Online Stores Inc. and its other subsidiaries have received positive feedback in throughout their tenure in their own retail niche markets. The company also offers wholesale of its products to eligible customers.
The Construction Gear Store was founded in 2008 with the purpose of bringing affordable workwear, safety gear and boots to the general public. The company would become one of the largest online vendors and retailers in its field.
Their brand Rugged Blue was created by Online Stores Inc. in 2011.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alan, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!