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CoinbaseReviews 842

1.2

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Coinbase Reviews Summary

Coinbase has a rating of 1.2 stars from 842 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 59th among Centralized Exchange sites.

service
357
value
321
quality
310
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GB
1 review
3 helpful votes
Follow Yogesh K.
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Bunch of thieves
February 27, 2018

Giving 1star because these isnt an option to give a negative star
I have already lost approx USD 1100 trying to deal with them.
Stay away

Date of experience: February 27, 2018
Nebraska
1 review
7 helpful votes
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Coinbase Charged multiple charges on 02-15-2018, totaling almost $3000. They would have took more if it was available.
I spent 3 hours on hold to talk to a $#*! that assured me it was the credit card company that did it not them, and that my funds would be returned in a day or 2. Well that didn't happen. On the 21st Coinbase sent me $700 which isn't close to what they stole out of my account. I sent 4 emails with zero response.
Done with it, filed fraud with my bank and still waiting for my money.
I will never use this $#*! company again.
Hello Gemini

Date of experience: February 24, 2018
Arizona
15 reviews
51 helpful votes
Follow Mateo G.
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Coinbase is an exchange to buy and sell bitcoin, ethereum and litecoin. Now by all means don't go spend your life savings on something you are not sure about. But if you want to get in on the crypto craze and buy $50 or $100 bucks of cryptocurrency this is an easy app and website to get started. They are regulated and your security is very important. I would use again. Easy app also

Date of experience: February 24, 2018
New York
1 review
5 helpful votes
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Recommended for all customers to resolve your issues. Thank You. I had no problems making several transactions. It was smooth so far. I believe some people have no patience or are awkward on how to use it. Only thing is find live support, but I think they will in the future when they expand staff.

Date of experience: February 20, 2018
Wisconsin
1 review
3 helpful votes
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No Stars if I could
February 17, 2018

I lost my phone and it has been over a month and I haven't had access. Their support is worthless. I would give them no stars if I could and that would be more then they deserve. They ask if my account has been hacked? How would I know, I cant' log in. These folks suck to a new level of suck-a-tude.

Date of experience: February 17, 2018
New York
1 review
6 helpful votes
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Coinbase has been a scam for me.
My account was fine and then it got blocked just when I wanted to sell and close it! Mmmm!
It has been 10 weeks and they will not help.
If enough of us complain to the BBB (Better Business Bureau) that might help some.

Date of experience: February 5, 2018
Nevada
1 review
6 helpful votes
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Coinbase is Horrid
January 30, 2018

72 hour withdrawal delays on every transaction. Even after DL upload and bank accounts verified. Just no excuse for it. Their transaction fee's are close to Mob rules. You will lose 10% of all Bitcoins bought through Coinbase through transaction fee's. They just charged me 4% fee on a Bitcoin purchase and they will charge more to send it. They have had for three months running, "sorry we are overloaded" so expect delays and no customer for service. Three months in a row. They are a scam

Date of experience: January 30, 2018
New Zealand
1 review
5 helpful votes
Follow Simple B.
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Tried to withdraw my bitcoin. Then they asked for identification. Submitted my drivers licence, 24 hours later still nothing. Submitted my drivers licence and selfie photo again, they confirmed my identity but still no transaction. Wrote an entire paragraph to support explaining everything in great detail, they replied with "Reasons your transaction might be pending: https://support.coinbase.com/customer/portal/articles/*******. Thanks for contacting support." Thanks a lot coinbase, it has been a week now and still nothing. Great customer support. I hope your company goes bankrupt and everyone there end up on the street. Get your $#*! together and give me my money. Honestly, how hard can it be to send a single bitcoin.

Date of experience: January 28, 2018
California
3 reviews
15 helpful votes
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Coinbase SCAM
January 24, 2018

COINBASE IS THE BIG SCAM I HAVE SEE SO FARE IN MY LIFE TIME. AFTER BUY BOTCOIN, I HAVE TO WAIT 2 WEEKS FOR THE TRANSACTION BEEN POST, FILL DAYS LATER, I WHEN TO CHECK MY ACCOUNT, FOR MY SURPRISED, COINBASE CLOSE MY ACCOUNT AND I STILL CAN'T FIND THE WAY TO HAVE MY FUNDS BACK, COINBASE IS A SCAM.

Date of experience: January 24, 2018
North Carolina
2 reviews
6 helpful votes
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Great Site
January 10, 2018

Great Site, It took a few days to get verified but this helps keep criminals away. Been using them for about month no problems. You can use your credit card but they start you off on low weekly limit and it increases as you buy. I have bought all ways with no problems.

Date of experience: January 9, 2018
Tennessee
1 review
4 helpful votes
Follow Macy M.
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*******555 This number is not Coinbase real number and Coinbase wont even take it down. STAY THE $#*! AWAY FROM COINBASE I HAVE BEEN ROBBED THRU this company just signing up and now I am out $300.00 they don't care who answers there phones. They steal your identity and steal your money I am so $#*!ing pissed these $#*!s don't even have a real office. They have all kind of hackers out there pretending to be a real company

Date of experience: January 8, 2018
Australia
1 review
3 helpful votes
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Absolute nightmare to register with still cant complete this. Zero customer support, completely incomprehensible registration process. Avoid at all costs!

Date of experience: January 7, 2018
New York
1 review
2 helpful votes
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Securely buy or sell bitcoins and other cryptocurrencies with no stress or fear at furcoins That is where I trade bitcoins

Date of experience: January 2, 2018
New York
1 review
5 helpful votes
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Don't touch this!
December 28, 2017

This company and its management (CEO Brian Armstrong) have shown me how not to run a business. Almost to the point of acting illegally. They received a wire from me where the named account was incorrect 30 days ago. Sent me a nice email saying how they could not accept the funds and would be returning the funds in 3-5 days. And 30 days later they are still holding my funds.
If that werent enough, I sold Bitcoin on 12/7 and yes, you guessed it, I have not received my funds.
They are using my money to pay their people. This is wrong and I believe illegal
They are unprofessional. Do not waste your time.

Date of experience: December 28, 2017
Ireland
1 review
7 helpful votes
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Avoid at all costs
December 28, 2017

Coinbase is a bad example of a trading platform. Firstly, there are the hidden and frankly extortionate fees/commissions (e.g. When depositing funds, buying, selling, withdrawing). Secondly, their customer service is $#*!ing horrible (some stupid robot which can only direct you to their FAQ articles) and when you actually contact a person via email, they are completely incompetent and give no help at all. Thirdly, their financial institution (AS LHV Pank, Estonia) is a bloody disgrace. I made a SEPA transfer to my Coinbase account which never arrived, my bank sent several requests to return the funds but no response and their own customer service team says you should contact Coinbase support as they do not discuss payment details related to Coinbase accounts. Overall, a $#*!ing awful experience and i would advise everyone to stay away from Coinbase.

Date of experience: December 28, 2017
Saudi Arabia
16 reviews
54 helpful votes
Follow Marto J.
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After the ridiculous implementation of BCC and the terrible prices for BTC transfers I am deeply disappointed from them. Planing to switch to another one.

Date of experience: December 25, 2017
GB
1 review
6 helpful votes
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UNTRUSTWORTHY
December 22, 2017

NOT TRUSTWORTHY
NOT TRUSTWORTHY. NO SECURITY MEASURES IF TARGETTED. ALL MONEY LOST. NO REPONSE FROM COINBASE EVEN TO SECUTIRY BREACH EMAIL!

I set up highest security possible (following their advice to the letter) and the account was hacked within 4 days of setting up. I contacted coinbase within a minute of receiving the security SMS asking if changes were fraudulent, at the email address given (*******@coinbase etc). This should result in immediate action e.g. lock the account as security is breached. No response at all, no change to account, and no response to this date from Coinbase. It's now 2 weeks later and numerous subsequent emails and still no response. There is NO security if an account is breached. There is NO customer service if heckers target your account.

Hackers must have intercepted a text for secure login so were sophisticated. Hackers changed email linked to account. No sign of Malware on computer system, fully protected and all passwords for accounts are different. It's unclear at this point how information has beeen found. Anyone have suggestions? It makes me wonder whether there has been leaked from Coinbase.

Once in the account, hackers were able to disable 2 step authentication for fund transfer, there is no time delay in actioning this so they transferred funds and deleted account within 3/4minutes. This should not be possible! No response from Coinbase about this to date.

Never use Coinbase.

Date of experience: December 22, 2017
Texas
2 reviews
2 helpful votes
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I opened an account with Coinbase in August of 2016 just to experiment with digital
Currency. Because I was using a credit card I was limited to $50.00 per week in deposits. I purchased 20 Ethereum for a total expense of $234.00. I have since recovered my original investment by 29 times. Coin base has deposited moneys in my checking account many times with no problems. I would HIGHLY RECCOMEND this company. P. K. Simonton Texas. This is an unsolicited endorsement.

Date of experience: December 21, 2017
New York
1 review
0 helpful votes
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They will not let you withdraw your money or move your BTC at once. Its called grand larceny and I invite everyone to complain to the NYS Dept of Financial Services. Here is the complaint form. http://www.dfs.ny.gov/consumer/fileacomplaint.htm

Date of experience: December 21, 2017
Guam
4 reviews
2 helpful votes
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180% gain in 30 days
December 20, 2017

I have just backed out my original investment and still have 200% of original investment in my account. Their verification process is supposed to prevent scams from happening. Try again maybe?

Date of experience: December 19, 2017

From the business

Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency.


coinbase.com
Founded in 2012
San Francisco, California, United States
+157