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Canada
1 review
5 helpful votes
Follow Grant M.
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Avoid spending money with these cretins at all costs! They are bad news. I purchased a page loader plugin *Page Loader by Bonfire Themes. It was buggy on my theme (Divi) and didn't work. Getting a refund is near impossible and they side with the author and not the purchaser. They deleted my questions from the support page and deleted my review to cover their tracks. Luckily I paid with Paypal so have some protection and I have filed a PP dispute of payment. When lodging the dispute the first thing that appears in Paypal from cash chasm:-) is they inform you that they will close your Cash Chasm account if you pursue a Paypal dispute (all good I won't be spending another cent with them). Buyer beware... Code Canyon aka Cash Chasm is a shady outfit who rip off consumers...

Date of experience: October 14, 2020
New York
1 review
1 helpful vote
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Run from this company
February 23, 2023

This company is absolutely ruthless. If you ask for a refund on a product that's not working correctly they lock your account, shut off all access to your purchase and leaves your website subject to complete destruction

Date of experience: February 23, 2023
Netherlands
1 review
2 helpful votes
Follow Joep K.
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In the beginning all software was checked and you were sure to have quality. Latest year there are many not functional plugins, or partly functional, no quality checked. Negative reviews of products are deleted, although they were fully substantiated

Date of experience: February 13, 2020
Italy
1 review
0 helpful votes
Follow Muluken S.
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Hello, I bought this web app " Smart School Management System "After we purchased, I saw that important packages is not included compared to the demo version which is prepared for selling.I requested support why you are not included that you shoed me on the demo version and they replied to pay another payment.Why do they show on the demo version nice thing and after purchased fake product? I bought many web apps in different websites, and the demo product is completely the same as the demo one. We never got such big problems in the past. Really It is shame. We have to stop them from scamming new buyer people.

Date of experience: September 26, 2023
Canada
1 review
10 helpful votes
Follow Raymond P.
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If you post a negative review of a plugin, you'll probably never see that review again. They just don't post it. And if you ever need a refund for a bad plugin, too bad, you won't get it. The plugins on CodeCanyon may seem like a good deal, but when only 1 out of 3 ends up being usable, you wind up spending more money than you would have buying from reputable sources that have fair money-back guarantees.

Date of experience: December 21, 2020
Turkey
1 review
2 helpful votes
Follow Denis P.
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You can't write a bad review about a purchase, it will just be removed. Just because a product has good reviews doesn't mean it will work! I do not advise using this service if you do not want to lose money!

Date of experience: August 18, 2022
GB
1 review
7 helpful votes
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Avoid
June 4, 2020

I bought a plugin that didn't work with my WP theme so I asked for a refund and heard nothing for a week so I took it up with Paypal. Eventually Envato (CodeCanyon) contacted me and said they'd suspended my account (I have other plugins with them) until I dropped the case with Paypal. Eventually, they gave me a credit note fr the amount. I wanted a refund. Will not buy from them again.

Date of experience: June 4, 2020
India
1 review
6 helpful votes
Follow Dhirendra M.
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They just remove 1-3 star reviews and keep 4-5 star reviews. This is really fooling users who read reviews before buy. I bought many items and 2 out of them are actually not working and have security issues, I gave rest all items 4-5 star and only these 2 items 1-3 stars.
4-5 star reviews are permanent and 1-3 star reviews are deleted.
How can we trust their reviews?

Date of experience: March 24, 2020
Australia
1 review
4 helpful votes
Follow Danny P.
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Codecanyon allows you to write reviews if it is 5 star only. If you give less than 5 stars although it is buggy code, they review your review. They delete the review and they hide the review button.
I purchase code packs and plugins from a seller called themesic. One year of support was completed, they couldn't fix the problem. Most of them are buggy. Anything for Perfex CRM, don't buy It will crash the whole system. I had to ask the Perfex team to fix the problem. Now they know the problem exist, I had to go legal fight to refund money. Now they block me from writing review. Don't know why.
These people sell buggy code and if you raise a question, then they block you. They have taken so much of my money.

Date of experience: November 6, 2021
Australia
5 reviews
10 helpful votes
Follow Alan B.
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One can never contact CodeCanyon. They do not want to know you. App developers who actually help are scarce. Did have a couple who were genuine and solved the problems. Most of the others are less than interested in helping - only to take your money. I will not buy from them again. I currently have a credit of $6 but can't use it because their minimum is $20 - this is just stealing my money as far as I am concerned.
It's a pity the owners of CodeCanyon hide behind closed doors - what are they afraid of.
Also there are too many apps that are so old they will not work on current computers.
Take care with this lot. I am beginning to agree with others here that this site is sadly becoming one big scam.

Date of experience: July 29, 2018
Bangladesh
1 review
5 helpful votes
Follow kazi a.
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I usually don't write negative review about company but this needs to be said as I want others to be careful. I bought a apps from CodeCanyon, and after I paid thorough their online shopping cart, immediately they locked my account out.

I did not know why but tried to contact them, sent 5 messages after spent two hours how to figure out and read all of their blogs, and long script. No reply, no customer service, never heard back from them. I tried to find their contact phone, nothing.

Very awful and terrible company so don't purchase anything from this site, just my humble opinion.

Date of experience: October 6, 2018
India
1 review
3 helpful votes
Follow Sandeep S.
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Worst place to buy code from is codecayon.net. As there is no regulations on what people say on the selling pages and what you get in once you buy it. It is literally biggest internet frauds in today's modern world. I purchased this shoppers flutter eCommerce app which says full eCommerce app but does not have a working shopping cart. And on top of that i ask the support team which is the developer - he says i never specified it had full eCommerce. Some one should tell me full eCommerce means a working shopping cart. Now i try to contact evanto they never reply.
https://codecanyon.net/item/shoppers-flutter-ecommerce-app-using-firebase/*******

My evanto username - sandeep2194
Never buy anything from Evanto. #WorstBrandEverEvanto

Date of experience: June 24, 2020
Virginia
1 review
0 helpful votes
Follow Arriver L.
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I paid almost 100$ for the script. Right at the moment the money were dedicated from my bank account the codecanyon blocked my profile.
Support team DOES NOT reactivates my profile nor they agree to send my money BACK! Support just IGNORES my asks to return the money they charged for the script! Do not use the service of this company if you value your own time and money.

Date of experience: July 29, 2023
Pennsylvania
1 review
4 helpful votes
Follow David E.
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3 of the last 4 plugins I purchased from them were either not as advertised, broken or in one case, took down my entire website. Requests are ignored and if you file a claim with PayPal they lock you out of the account including items you had previously purchased.

Date of experience: February 9, 2018
Indiana
1 review
3 helpful votes
Follow Chris B.
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I purchased a WordPress plugin from this site and extended support, after 30 days of trying to contact the author for support through the codecanyon website with no response I asked for a refund and they refused.
Pleas take a warning do not do business with this company unless you like losing money.

Date of experience: July 23, 2019
AE
1 review
5 helpful votes
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Dont buy from CodeCanyon
September 26, 2019

I have bought a theme from Theme forest named Whizbiz. It is a poorly coded theme with worst support/. I bought the theme and paid the extended support also. How ever I found the support was poor.

I left 3 times review for that theme and each time they deleted my review just to make it more sale. If we are not allowed for putting in review why codecanyon put that option there? I even contacted them through mail but they did not get back to me. See screenshot of my review which they deleted

Date of experience: September 26, 2019
Italy
1 review
3 helpful votes
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Plugin: Rich Snippets & Schema Markup Plugin for WordPress & WooCommerce

Woocommerce is named in the name of the plugin. But the plugin brakes product page rich snippets, which is the most important part for an ecommerce.

The developer asked access to solve the problem, and after that, he installed WP download, and downloaded my entire site, with private information. Most of all, still today, after more than I week, the developer insists there is no problem.

If I click from mobile on category pages, they now redirect to /shop/ page. Google tool for rich snippets gives the same redirection problem when I try to investigate a product page, it returns the /shop/ page.

CodeCanyon just opens a ticket, and gives one more week because they follow a "standard procedure", in the meantime the site is broken.

No phones to call. Nobody protecting customers.
Now who ever will pay to fix my problem?

Date of experience: December 5, 2018
France
1 review
6 helpful votes
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I bought a plugin that did not ever work. I wrote several comments and private messages and never get any answer. So I opened a ticket in Paypal but instead of having a answer, i immediately got my account closed on codecanyon which no access and no more question...
They do not refund just saying they disagree. Disagree with what? About malfunctionning? About no answering my questions? Avoid such a site.

Date of experience: September 24, 2013
Washington
1 review
4 helpful votes
Follow Mark S.
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This company is allowing people to sell their products and keep collecting money to find out that they don't even email you for support. Even though Codecanyon knows about it, they are still letting the users selling their products. This is fraud and it should be investigated and shutdown this website.

Date of experience: April 18, 2019
Mexico
3 reviews
6 helpful votes
Follow Jamie N.
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Have been a customer for the past 4 years and have purchased close to 40 items with all good reviews in exception to 5 unfavorable reviews. These 5 have since been deleted which lost my trust in this company and will no longer be purchasing any products from them.

Be careful when purchasing themes as many authors rarely do updates and when they do, they are simple basic updates just to make it look like they are updating for the current year but have done nothing in reality. I have one theme from 2016 which breaks when you try to add newer plugins due to incompatibilities. And codecanyon has the gall to list this same old broken theme as a "Top 10". What a joke!

If you are interested in a plugin or theme, be sure to read the comment section to get a good idea how responsive the author is or buyer complaints. No doubt they probably are deleting the bad comments now as well. Goodbye Codecanyon!

Date of experience: January 28, 2020

Overview

CodeCanyon has a rating of 1.3 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CodeCanyon most frequently mention and customer service. CodeCanyon ranks 32nd among Script sites.

service
13
value
13
shipping
11
returns
12
quality
13