Their refund policy literally states:
"Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.
* The item did not meet your expectations or you feel the item is of low quality"
See it here: https://codecanyon.net/page/customer_refund_policy
What this means is you can buy a plugin that is utter trash and does not work properly or meet expectations and not be entitled to a refund. I had perfectly good grounds after I bought a plugin which didn't do exactly what I expected it to do and they denied my refund.
It should also be noted that when you make a paypal dispute, they go ahead and lock your codecanyon/envato account!
DO NOT BUY FROM ENVATO / CODECANYON.
P. S they remove your reviews if they are not positive as many other have said.
Kontackt PHP Social network is a SCAMMER SCAMMER SCAMMER stay away from this site all together RIPOFF RIP OFF RIPOFF
REASON 1: ( Any software Can be abandoned or eliminated by the author). Check how many software have been eliminated, so i lost my money: 1- Background Music Player //2- Sitemap Generator for Youtube Music Engine // 3- Musik Extended Module for Youtube Music Engine// 4-Youtube Music Engine // 5-Website Value Calculator Script // 6 - Owl Chat - Responsive Chat Community // 7-WPdonations: donations process for WordPress // 8-Sngine v1 - Social Network Platform // 9- Doo Commission Junction 2 - Affiliate Website // 10 - Movie Database 2 // 11 - Hezecom Email Solution - Hmail // 12-Live TV Stream Script // 13-Website Value Calculator // 14-SEO Studio - Tools for Search Engine Optimization // 15 -Facebook Tabs (add any website to a Facebook Page) // 16 - Friendly Social Network // 17 - BitValue - A complete site about Bitcoin // 18- Affiliate Portal //19- Youtube Video Uploader // 20- WP Secure - Hide The Fact And Speed Up Your Site // 21 - Layar Tancep: Youtube App for Android // 22-Ultimate Video SEO plugin // 22 - BOXIT - The Dropbox file upload for Wordpress // 23 -FbComb - Fresh viral Fb app // 24-Youtube Channel Video Grabber: Vidplanet CMS Plugin // 25-Music Database 2: Revolution // 26 -iTunes Charts //27-Movie Poster - Wordpress Plugin //27 -RobotBlogger - Amazon Publisher for WordPress //28-Form Generator - WordPress Form Builder // 29 - Performance Optimizer Plugin for Wordpress //30 -Authors WordPress Plugin // 31- Google Plus Author Information in Search Results //32-WP Business Directory // 33- Shortcode Domination - CSS3 Graphics for WordPress //34-Social Poster //35 - WP Editorial Assistant // 36 -Special Recent Posts PRO Edition // 37 - Post Validator /////// And codecanyon team dont care about this.
Please do not purchase from Envato (Themeforest, Codecanyon, etc), there is better support with plugins where you buy directly from the (highly recommended) plugins website. Envato/Paypal creates a wall for sellers to hide behind. Do not use paypal to buy software, they do not cover it, you cannot make a claim on intangible items like you can with your bank, and your bank has more protection and is more on your side than paypal. Most banks insure you up to $100k so your money is safe.
About my experience, I recently purchased a plugin on envato, posted an issue on the plugins support forum, and received no response, no support at all. I even bumped my post in case the author did not see it and had the purchase code in my profile like the forum states. Then I left a comment to him on the plugins page on envato, yet no response to my support post.
After waiting 2 weeks, I asked envato for a refund. The plugin advertised support but I could not get in contact with the plugins support.
Mario, the support at envato responds,
"Remember: although we do encourage authors to provide free support (and most do to generate better sales for themselves and keep their customers happy), the reality is that authors are not required to provide support and it is their choice to do so. This is also true for item updates, as long as the item is working correctly."
Yet the plugin advertises the complete opposite and states nothing about not having support on the pluins page on envato where you purchase it. To me this is ilegal. I cannot get away with this with my business, why do they?
Then Mario asked me what the problem was with the plugin, even after I explained in detail that my issue was with no customer support and fraudulent advertising, 2 weeks later he tells me they couldnt duplicate the issue so they couldn't give a refund. Lol of course!
Also the comment I left on envato, about not receiving any support, was deleted by envato. That comment was 100% true, I never received any support, yet they delete it. They do not want negative comments because to hinders sales. Yet by deleting all the negative comments warning others, this falsely entices people to purchase crap, and you will get no refund for fraudulent advertisements.
DO NOT SUPPORT BAD BUSINESS!
DO NOT BUY FROM ENVATO!
DO NOT USE PAYPAL FOR PURCHASES!