Tried to get a refund. Absolutely no way they said. Not for any reason. So they just steal your money.
If you have bought a coupon from Cobone for a Keratin treatment at Hairplay salon in DIFC please be aware that the condition that states the voucher is valid only for 14 inches of hair is a full on hoax. I was aware of the condition so had checked my hair length which is 18 inches... however little did I know they would measure from the top of my forehead to the longest tip of my hair for which I got slapped with an additional 8 inches above the 14 stipulated and a 240 aed extra charge. I complained at tge store for which I got a whole mumbo jumbo from the shop manager about how to measure wigs length. Just giving you a bit of forewarning.
I did purchase the vouchers for a Dubai fishing trip using the CC and the money fled together with transaction. The voucher stated that I need to make a four day booking in advance for receiving the services. I've done it six days in advance and the merchant, deny to provide the service at the requested date, offering the alternative of one week rescheduling, or adding more than double the voucher cost for an uplift trip on my requested date. Naturally, I did complain to Cobone, and after e-mails exchanges and telephone conversation (mind you, the complain line is always busy and 5-10 min waiting in the queue should be expected), they said, the merchant is right because all the offers on Cobone site are subject to availability, not guaranteed, even the payment had been done and the booking conditional had been fulfilled. Cobone offer the alternative of refund within 3-5 days subject to approval from the management. It is a great disappointment and I am not recommending the company services. Lost of vacation enjoyment, money and time.
I had a very bad experience with cobones voucher. Got it for lal qila restaurant in Abu Dhabi and got denied twice..
I would lile to retract my review due to personal and legal circumstances. Appreciate if the original review was deleted.
Do not buy Cobone vouchers, they dont value customers experience and doesnt care, just only business
Bought cobone vouchers for the cove Hotel for a weekend away. Excellent value and easy to use the website and vouchers
Dont like the watch i bought and u cannot also return the item if u dont like Zero rating
In online shopping atleast we should have this return option
Overview
Cobone has a rating of 1.3 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cobone most frequently mention and customer service. Cobone ranks 890th among Marketing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We're really sorry you did not get to go on your fishing trip and faced the issues above and hope that you did reach a resolution in the end with the Customer Service team. We are always trying to improve our service and will use the above comments as part of our training.