Clutter

It's a shame that my experience with Clutter was so abismal that I have been driven to write this review. To put it simply: Clutter was dishonest and unhelpful at every step throughout my moving and storage experience. I purchased 20 plastic storage containers that were ready to go along with 20 other items that were packed in boxes, a couch, TV, and 5 other large items in a 1-bedroom apartment. Their team, while comprehensive in protecting the items, took *6 hours* to move my pre-packed apartment items. That is in contrast to my partner who used a different service with similar items that took 48 minutes end-to-end. Remember that you pay for their movers by the hour. The only premium benefit that Clutter offers is inventory visibility and control, but they did not open any of the pre packed boxed for the pictures, so I now need to pay for multiple boxes to be shipped to me to find one item.

As a sad conclusion to the saga, I paid for a 10x10 space because that was more than sufficient from my measurements and visibly from how my items were secured in their truck. Upon receipt of my items, they immediately and automatically doubled the space to a 10x20, doubling the monthly cost without my consent. The reason is because their storage unit height is **4 feet**. This is in contrast to the industry average storage unit height of 8-10ft. Clutter pricing is opaque and deceptive. Please be careful before electing their services.

This a terrible, untrustworthy, beyond unsatisfactory company. I have used them for two years unbeknownst to me that they have lost my couch and who knows what other belongings. They have CANCELLED my appointment twice. 1 the day before the appointment, and 2 the DAY OF. Which they then emailed me saying *I* cancelled and have informed they have LOST my couch.

My couch had a $1000 original painting wrapped inside for protection. They have now lost my painting and my couch. And they want to only offer $$ compensation. This is UNSATISFACTORY. With no resolve and no solutions or real help.

DO NOT USE THIS COMPANY.

*** SAVE YOUR TIME AND MONEY - THIS COMPANY IS A TOTALLY SCAM. WARNING! WARNING! WARNING!
I have been using them for 8 years at the beginning their rates were reasonable when I electronically signed my contract was $ 95.00 monthly with no rising prices ever. When COVID hit I received a bill w raise, I called customer service it was alloaed through my contract which was a lie. I requested a copy of my contract but never received it. The following year another raise I called again per this new csr The company was sold to another store company and I never received a letter that they were under new management, a new contract, and never received any letter or document stating the prices will be going up every year. So today (09.5.23) I had a schedule to deliver my stuff Clutter canceled my delivery and charged me $ 200.00 with the stupid excuse that I did not answer my phone. First customer service wanted to confirm my number, then she said the number she had was different from the one I gave to her ( I never changed my phone number) then they refused to refund my $ 200.00 and told me that I needed to call to re-schedule the delivery. The supervisor named Ojan refused to take the phone call and talk to me. I called Clutter 8 times nobody here in the USA took responsibility and kept transferring the phone call to India. Oversees the Indian people do not help, do not offer any solution, and keep repeating over and over the same BS.*** DO NOT DO BUSINESS WITH THIS COMPANY THEY ARE A SCAM

I would have never done business with this company due to their poor ratings online.

I had storage with a company called CallBox Seattle. Then Clutter bought them. I wasn't informed. When I start getting billed at a higher rate from Clutter, I found out this had happened.

Time passes, and I start making plans to get my items moved to LA. First, they say my items are not longer in a storage unit, so I cannot visit as they are in a warehouse somewhere. I never agreed to this, and it is horrible because I have some large items I would liquidate on craigslist that I don't want to pay moving costs on. Well, now I am forced to all or nothing.

I make plans to show up to the warehouse with a Uhaul. Then when I check back to confirm, they tell me I can no longer visit the warehouse, only "professional moving companies" can do this. Shocking.

So I start working with a moving company, and check back to confirm the warehouse address. Now clutter says "we no longer allow warehouse pickups, we must find another location to deliver your items".

Now this is extremely suspicious, why would they go to the cost and effort to load 10x15" worth of items, about 2 tons, into a truck, just to unload it again? Allowing movers to show up at their location would save them money? Causes suspicion that they have lost or destroyed my items and are just stringing me along.

So I offered to have my mover meet them at a nearby Walmart parking lot, and they counter by offering to meet at a park. My mover says that no mover will do this, so why would they pick such a location.

Now, they have just gone radio silent to the email thread we had established. And they never answer the phone. After all the barriers that they have thrown up, and the amount of nightmare reviews I now read, I am doubting that they even have my items or intend to return them at all.

If you hate nightmares, avoid this company. Or any company that even looks like them since they have bought up Callbox, Makespace, and perhaps others I am unaware of. It is really sad because the convenience of having an integrated mover & storage facility is a great idea. But no matter how great your idea is, you have to have some honor and treat customers well.