Clera Windows + Doors

My husband and I were impressed with the salesman Terry, along with the quality of product and company reputation. The pricing was fair and the installation impeccable
BM

A representative named vikh from Vaughan location visited my home and did an estimates to our doors and windows and did a thorough explanation regarding clera's products. He presented the products extremely well and we took his words for it without backing down. He explained us fully the workmanship that clera gives to its customers and very thrilled about it. Having said this. Yes my husband and myself are ecstatic because the service that was provided to us were amazing. Also an installer named ramesh he is a magnificent worker punctual and very neat. Ramesh is the ultimate package he presented himself extremely well hardworking individual and very intellectual. He installed the doors and windows beautifully without damaging the existing mouldings. I was amazed with his works as he lives up to cleras works expectations. If I happen to have someone and do new door and windows installed I would like to have and highly request ramesh as the installer because he's very tidy. Ramesh made sure before leaving my home that he inspected the area twice and that not a single rubbish left behind.

Vikh and ramesh did a phenomenal job and well recommended to other customers. What a stellar service.

From
Joe and Nellie of Toronto Ontario Canada

Ordered all of our main floor windows to be redone in October 2017. We planned to have them installed in the fall to save on heating costs through the winter. As soon as the order was signed there was zero contact from the company on the progress of the windows. I continually had to call the salesperson that sold us the windows (Tom Crowley) to get any sort of update on how the windows were coming along and when they would be installed. He would tell us that they would be done in the factory and ready to be installed in 2-3 weeks. 4 months after the initial install date they were finally installed in the middle of March. Winter had come and gone. Absolutely zero customer service on the part of Clera Windows and our salesperson.

Once the windows were finished and ready to be installed, the contractors who installed the windows were very good to us. They installed them within the week in order to meet our deadline for an energy audit to get a rebate for the windows. The initial deadline for the rebate was in February, luckily we got a month extension or we would not have gotten the rebate.

I will never recommend Clera Windows to anyone.

Lifetime Warranty means absolutely nothing. Once they make a sale and have your money you will have a hard time getting a hold of them with any problems. We have had issues that have not been resolved for years. We have had to repair the drywall twice due to water leaking in causing cracking and bubbling. Twice we have had to paint the room. Drain plugs keep falling out.The first time they recaulk the bottom of the window starting in the middle of the window... who does that? Really! What a $#*!ty job. It didn't solve the cracking which required another patch job and paint the second time. Both front windows from Clera fog up in the winter months (especially when cooking dinner) causing condensation and mold. Funny the other 6 windows from a different company don't. Not even in the kitchen. After a lengthy wait and being ignored Shawn came over and made every excuse he could come up with. Typical from a salesperson. I was not impressed with the information given to us... disregarding any of our complaints. It was his company that did the crappy caulking job and I really don't care that the couplers were a different material... they are yellow and the window is white and he ignored everything. Why do we have a warranty. He then emailed a quote to either recap, replace the glass or replace the whole window at our cost. NOT happening. I would NEVER recommend this company to anyone. Still waiting for the bug trap.