Clera Windows + Doors

We've worked with Terry Blondin and his team twice over the span of 6 years (5 second story windows and a bay window/ front door on the main floor). We were extremely impressed with the product quality, the professionalism of the installation teams, and Terry's commitment to ensuring that we were happy with the results. Terry is personable and professional, and makes himself available for troubleshooting and questions. We would recommend this company to anyone looking for great quality and service.

I have been dealing with Tom Hartley for a little while now and cannot stress out fantastic he is to deal with. In our industry which is restoration it is very important to have good communication with the people we rely on to do work for us and dealing with Clera and Tom in particular has been a very positive experience. He is very attentive, addresses all questions and concerns, does things when he says he will, always keep you in the loop and returns all calls and or emails. Highly recommend them based on the fantastic experience we have had with this company.

We reached out to Terry at Clera for an estimate on March 6 this year and we had a signed contract by March 11. The official measurements were taken only days later and the windows were ready and installed within the time frame that we had discussed. The whole process was very smooth and very affordable compared to some other quotes we received. We were very happy with the end result. Installers were fast and professional and we really appreciated that they took care to put drop cloths, clean up, and clean the windows when they were done. We had done some windows and doors with another company the year before it wasn't nearly as smooth (wrong windows ordered, constant delays with no communication, spray foam seeping from joints after install, etc.) so we were really pleased in comparison.

Good until there is a warranty issue, then they don't stand behind their product. I have a bad draft from one window and mold growing inside. The salesman John says he does not know what is causing the problem but of course its not the window and no warranty. NOT SURPRISED. He then said if I didn't like his answer he could send someone else who will charge me $155.00 an hour to inspect it, HUH? Clera claims their employee "thoroughly" checked the window, but funny enough didnt even notice the window crank arm is broken... Update, they offered me a 10% discount on new windows ( windows that probably are marked up by at least 100%) They also asked me to take down this review! I replaced the window (not Clera's) and problem solved!

Have heard a lot of concerns from friends and family members along with neighbors about clera's "warranty" so i would suggest doing some research before you buy. Also other sites like homestars appear to only print glowing perfect reviews, so take them with a giant grain of salt. ( hope Clera is paying them well) Seems Clera always trys and say poor reviews must be fake and they can never seem to find the names of poor reviews in their "data base"

I was told by the sales team I was dealing with back at the end of August 2020 that my project of a bay window along with a couple smaller windows, would take up to 12 weeks to be ready for the install. Today being February 25th 2021 which makes it 26 weeks now, still nothing, not even a phone call or an email to reassure that they are working on getting the ball rolling on my project.
Unfortunately this company is a common in today's world of business... full of promises and guarantees and nothing but lies and obviously taking on more than this company can handle.

Look elsewhere...

We ordered our windows and patio door in July. Told they would be here in October. Nobody followed up I had to keep contacting them to see what was happening.
All we got were excuses (COVID of course - how easy to make that excuse). In fact the patio door makers were on strike for 7 weeks but we were not given the option to change our request to another company.
A Canadian company but everything made in the US (we would not have dealt with them if we had known).
Now it is December 1st and still nothing but promises. They have our money but nothing coming to us except a useless paper warranty on non-existent windows.
Stay away, I wish we had.

Our front door was looking a little worse for wear after 30 years and the brutal winter, so we decided it was time for a fresh look. A quick search online led us to Clera, and we were so impressed with their sales staff and huge selection! They answer all of our silly questions and ensured we were completely happy with the door before it was installed. Installation was scheduled to a time that suited us and the team arrived on time. They were extremely professional and courteous, and left the place spotless. We love the new look of our front door and can't wait to spend many more years with it! Definitely recommend!

We have had almost all our windows replaced by Clera over the past years. The first set were different then the next set we ordered (next were less quality especially the night locks) but were to be of the same standard. Earlier this year, one of our older ones (5 yrs) broke. You couldn't open it without it shifting and being difficult to close (note, this window was rarely used). We called Clera and it took several months for someone to come out to look. They left with no promise of when it would be fixed. Now 2 months later after we called someone is finally coming. However, we were just informed that WE will be responsible for labor cost@ 75/hr for first hour and 50 after that! Watch out for the LIFETIME WARRANTY. No sales person will tell you that it's only parts. Now we're responsible for a cost when it was a defect in their window. Will never recommend or purchase from Clera again.

We needed to replaced 2 windows. Of the companies that responded to our request for a quote, Terry from Clera was by far the best. He spent time with me on the phone explaining options, process etc. and then came to measure etc. for the quote. He took the time to measure inside and out (others didn't) and I felt completely informed on what we needed and the timing. When the quote arrived, it was lower than the competition.

The windows were recently installed by the Clera team and they were all incredibly professional, quick and efficient.

We will definitely be using Clera again as we continue to replace windows in our home.

Eric DeBono from Clera Windows & Doors installed our front door and 7 windows just recently in Woodstock, he was the sales rep and window installer, a rare combination. Eric DeBono was very professional, polite, and did a phenomenal job. You can tell he takes pride in what he does, out of all the trades that had come through our home he was the only one to clean up after himself! We would recommend him to anyone looking for new windows or doors.

They replaced and installed 4 windows for us. Once we were able to arrange an installation date, I was amazed at how quickly they installed the windows. There was really no prep work for me, they worked around beds and dressers and kept the existing framing in place - in and out in a few hours. This was a great experience, highly recommended.