Classic Firearms

I just bought an AR15 diamond fluted barrel from Classic Firearms.

FAST 1. ORDERING: When I ordered my barrel I was in a hurry and did not use the website, I just called them on the phone. They were super nice, very helpful and the process was FAST.

FAST 2. PACKING AND SHIPPING: They processed and shipped my barrel the within a few hours of my phone call!

FAST 3. CUSTOMER SUPPORT/FOLLOW UP: The whole process was flawless and I really appreciate their proactive efforts. Proactive things like sending me emails when they packed, shipped and when it was delivered. All along the way they kept me in the loop! They immediately put their customer support into action as soon as I received my product. They contacted me offering to help in anyway they can, making sure I was satisfied. WELL I AM SATISFIED... AMAZING!

What a company. I ordered a pocket pistol, the Beretta Tom Cat, for what I believed was a good price from Classic Firearms. I received the pistol at the FFL I requested and the shop staff and I opened it together. The mechanism to raise the barrel on the Tom Cat flipped the barrel up as expected but the barrel would not go back down. The staff at the shop all tried to engage the lock and after about 3 staff members and a bunch of pushing and pulling it did engage. They advised me to call Classic back to see what they would do with this brand new out of the box handgun. When I called, I was referred to Beretta for warranty service. Really?...so I called Beretta and waited 40 minutes on the phone for a service tech. After describing the problem, they advised me to send the pistol to them for repair or replacement if they couldn't fix it. I told them it was BRAND NEW. They didn't seem to care. So I called Classic back. They advised me that I could send it back to them for a refund, with me paying for shipping and a "restock" fee. Of $70. Again, really?...are they going to restock a defective pistol? I called Beretta back, again another 45 minute wait on hold and they forwarded me a return good authorization for shipping to repair the pistol. Wait time 6-8 weeks. Really? Carefully consider if you want to buy a mail-order weapon. I see there are many positive reviews from this site. But if you can't touch the rifle or pistol to assure it works, BUYER BEWARE. I will see if Beretta sends me a new pistol or repaired one. If it is repaired, I will take it to the local gun show and dump it advising the buyer it may need work. Last Beretta for me also. Customer service nightmare.

They do not totally honor the limited lifetime warrenty be careful there tricky. Call them they said th hearing aids were not covered

I NEVER EVER WRITE REVIEWS! With that being said I have to write one for CLASSIC FIREARMS. They blew me away that much that I have to write one. Long story short I had a question as to why my order wasn't shipped and it was three days since my order was placed. I emailed Classic Firearms customer service and they answered promptly! I was shocked! I asked this wonderful individual about my order and even asked if I could get my Oder before Saturday. It was Tuesday when I got a hold of them. This awesome person from the customer service told me what was wrong and said they would take care of my order personally. I didn't even expect it but, I received my order the NEXT DAY? I was blown away! Not only did she answer me but sent my order priority overnight! I never ever had a customer service like that? It's those things that make a company Even Greater on top of great product for good prices. You also don't come across customer service like that! Whatever it is they are doing other companies need to take notes! Keep doing what your doing classic firearms you just got a customer for life! My next project will be building an AR-10! Guess where I'm shopping? Thanks classic firearms for the awesome experience!

Classic's crew is fabulous. Their products are great. The P64 hides the import stamp. Their follow up on shipping status and letting us know where and what is happening is overboard and appreciated.

I finally decided to add an M39 to my shooting collection to use in my rifle clubs WW II rifle matches. I saw Classic had some and ordered a standard VKT with the Czarist eagles. I was stunned when I received the rifle and gave it a detailed assessment. The post-war stock was in great shape and the bore was shiny with sharp lands. I slugged the bore and learned it was. 310 which is good news. The parts were a lesson in Mosin Nagant history: a Tula bolt body and receiver made SEP 1912, a Sako cocking piece, and a Chatterault bolt face. I used Sellior & Bellot 180gr. 7.62 X 54R ammo and put 5 rounds into a 3 inch circle at 100 yards from a rest. Not sure yet what my next purchase will be but I'm very sure it will be from Classic Arms!

All I can say is WOW!

I placed an order for a 16" 1-8 Stainless M4 profile barrel and a couple of G21 mags on 11/22/2015 order # XXXXX. I received a confirmation of my order, the same day I received an email with the status and the ship date with tracking information. I received an email of shipment and an email of delivery on 11/27 (very well packed BTW)!
I have done a lot of buying on line form all sorts of vendors. I love being able to see this type of service and it is probably the best communication I have ever had with a vendor AND we are both in NORTH CAROLINA!
I have purchased from Classic Arms in the past both on line and at gun shows and with this type of service will defiantly continue this partnership.
Please pass this along to all of those who work really hard to make this happen. IT WORKS, you commitment to your customers is what will make you grow! Thank You.
I have included the president of the company that I work for in this reply so that we can learn from your example. Again thank you.
Sam