• Clarisonic

2018 CUSTOMER CHOICE AWARD

Clarisonic

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Overview

Clarisonic has a rating of 4.1 stars from 192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clarisonic most frequently mention beauty products, fast delivery, and great product. Clarisonic ranks 2nd among Acne sites.

  • Service
    18
  • Value
    17
  • Shipping
    15
  • Returns
    14
  • Quality
    18
  • Full refund
  • Free shipping
  • 90-day money-back guarantee
Positive reviews (last 12 months): 83.3%
Positive
5
Neutral
1
Negative
0
1
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Really poor customer service and poorly made device.
How would you rate Clarisonic?
Top Positive Review

“The Transformative Power of Clarisonic”

Florinda M.
8/31/23

Clarisonic.com has truly transformed my skincare routine and become an essential part of my daily self-care regimen. As someone who values radiant and healthy skin, I can confidently say that Clarisonic's products have exceeded my expectations in every way.Navigating their website is a breeze, with a clean and intuitive layout that showcases their range of innovative skincare tools. The detailed product descriptions and customer reviews provide valuable insights, making it easy to choose the perfect device for my skin's needs.The performance of Clarisonic's products is nothing short of exceptional. From their cleansing brushes to their high-tech facial devices, each tool is designed to deliver visible results. The sonic cleansing technology not only effectively removes impurities but also leaves my skin feeling refreshed, rejuvenated, and ready to absorb the benefits of my skincare products.

Top Critical Review

“Lots of money for Nothing”

Elizabeth K.
3/31/19

Having owned 2 of the Units-one was Plus and one Mia Smart, I lost so much money. Both stopped working at the very end of their warranty period so there was no help from Clarisonic after they said they do not do repairs. Now I have an inexpensive wand from Amazon (under $20) that works great and comes with 5 heads. I can buy one every month and still save money compared with Clarisonic. Forget the big ads and still have beautiful skin.

Reviews (192)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9)
Thumbnail of user florindamhg488
2 reviews
1 helpful vote
August 31st, 2023

Clarisonic.com has truly transformed my skincare routine and become an essential part of my daily self-care regimen. As someone who values radiant and healthy skin, I can confidently say that Clarisonic's products have exceeded my expectations in every way.Navigating their website is a breeze, with a clean and intuitive layout that showcases their range of innovative skincare tools. The detailed product descriptions and customer reviews provide valuable insights, making it easy to choose the perfect device for my skin's needs.The performance of Clarisonic's products is nothing short of exceptional. From their cleansing brushes to their high-tech facial devices, each tool is designed to deliver visible results. The sonic cleansing technology not only effectively removes impurities but also leaves my skin feeling refreshed, rejuvenated, and ready to absorb the benefits of my skincare products.

Service
Value
Shipping
Returns
Thumbnail of user johnh8875
1 review
1 helpful vote
July 15th, 2023

First off, let me just say that this experience was a rollercoaster ride of emotions. It started with excitement, then quickly escalated to panic, followed by regret, and finally landed on a strange mix of relief and gratitude. It's like going through the stages of grief, but with your financial well-being at stake!

Thumbnail of user riyav7
2 reviews
1 helpful vote
July 6th, 2023

My experience with the Clarisonic Mia was great as it gave my skin awesome results, and I completely forgot what acne looks like. I believe I got a good deal on it from a website, so overall, I wasn't disappointed.

Tip for consumers:
Great Results

Service
Value
Quality
Thumbnail of user jennyb574
4 reviews
1 helpful vote
June 28th, 2023

The exfoliator I ordered from here was very very good. It is a good quality product and it runs without any issues. Its been 2 weeks I've started using it and I can already see the difference. Having many features made it more reliable and user friendly.

Thumbnail of user sylviam325
2 reviews
8 helpful votes
May 12th, 2021

It's better to prevent imperfections than to get rid of them! There are no analogues!
With daily use (if there are no pronounced problems), the result in a week is even and smooth skin.
I would also like to add that it is very important to choose the right diet (use Polysorb in case of deviations from the usual diet, otherwise clarisonic will not help), day and night care and vitamins that are suitable for you.

Thumbnail of user elizabethk231
1 review
14 helpful votes
March 31st, 2019

Having owned 2 of the Units-one was Plus and one Mia Smart, I lost so much money. Both stopped working at the very end of their warranty period so there was no help from Clarisonic after they said they do not do repairs. Now I have an inexpensive wand from Amazon (under $20) that works great and comes with 5 heads. I can buy one every month and still save money compared with Clarisonic. Forget the big ads and still have beautiful skin.

Thumbnail of user jawaharb
3 reviews
9 helpful votes
January 22nd, 2022

My skin condition is much better! I use bugs almost every day. I am so happy! Another huge plus - after cleansing with Clarisonic, the skin perceives moisturizers better. It's a really effective physical exfoliator, but you shouldn't expect it to do anything crazy like clear cystic acne.

Service
Value
Shipping
Returns
Quality
Thumbnail of user louiser371
1 review
0 helpful votes
April 19th, 2024

This website offers skin hugs for a well-balanced clean. See more bright, beautiful skin in just one week. After four weeks, the appearance of pores has diminished, and 96% of people reported having smoother, softer, and younger-looking skin.98% of respondents say the brush head feels soft and cosy. Tried on all skin types, 95% of respondents say they love this brush head. Dermatologist tested for gentleness. Automatically connects to app with Mia Smart

Thumbnail of user katem570
4 reviews
51 helpful votes
June 19th, 2020

My skin condition is much better! I use bugs almost every day. I am so happy! Another huge plus - after cleansing with Clarisonic, the skin perceives moisturizers better. Since the pores are better cleansed, excess sebum removed, the skin is breathing and is ready to take moisturizers and nutrients, oils, as well as acids (who uses them) Naturally, the products work better and our skin becomes even more beautiful!

Thumbnail of user godfreyhaynesg
1 review
3 helpful votes
May 11th, 2022

I very like this company and they products. I highly recommend this site, because they are perfect. I like this

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandas641
3 reviews
22 helpful votes
December 7th, 2019

I've had mine for 5 years. Love it! Although I use it with my facial cleanser. No other way to clean. I'm 23 and gets compliments all the time about my skin being so healthy and young looking. Will buy another if this one dies on me.

Thumbnail of user angelicar252
7 reviews
6 helpful votes
November 22nd, 2021
Verified purchase

I made the tough decision of investing in the Clarisonic facial brush, and it was the best investment for my skin, it immediately showed differences in my skins appearance and texture within days of use, love the sanitary interchangeable brush heads, I couldn't recommend this produce and brand enough

Quality
Thumbnail of user nencyr
3 reviews
29 helpful votes
February 16th, 2020

I have been tasted so many cleaning brushes that I became bored of them, cause all of them are expensive, but effects which producers promised was only on words.
But I can't say the same about Clarisonic, 'cause that it the brush which helps me to clean the make up from my face, rid of all dirtisness and make some peeling effect, which helps me to have beautiful and fresh skin with naturaly highlighted face.

Thumbnail of user soniak101
2 reviews
3 helpful votes
July 31st, 2021

This device really makes my skin better, I feel that it starts to breathe from inside after cleaning my face in the evening and early morning. I also forget about acne, because my pores are so clean and even makeup looks better because of that. I am really happy that once bought this device and now I cannot imagine my daily skin routine without that.

Thumbnail of user farrukhl
2 reviews
17 helpful votes
October 9th, 2019

My Mia Smart broke in less than 6 months. It been over 8 weeks since I sent in the device for replacement. But there has been NO response from them. I called and and rep promises to get me an answer but still NO word. At this point either give me a replacement device that I'm due or give me a full refund. The product is crap and customer service is even worse. This company is a scam.

Thumbnail of user gregc674
1 review
1 helpful vote
November 23rd, 2021

One friend of mine gifted me a birthday present. It was a card from this shop. I dreamt a long time to buy some stuff for my skin and make it better.

Thumbnail of user dianah193
1 review
17 helpful votes
August 14th, 2019

Clarisonic has the WORST customer service EVER! Since August 1st I have been trying to return my unit under warranty. I am always told it will take 24 hours to receive an email with the UPS return label. That email never arrives. That starts the whole customer service cycle all over again. I have tried chat and calling customer service. The first time I called customer service someone answered with a NO and hung up on me. The second phone call someone answered and then hung up on me. My last chat with customer service I was told maybe it's my email that's the problem. As of today it has been two weeks and still no email.

Thumbnail of user christopherh1580
3 reviews
0 helpful votes
August 11th, 2022

Es ist nicht das erste Mal, dass ich bei Ihnen bestelle, es ist sehr angenehm, mit Ihnen zu arbeiten, danke für den Service und die schnelle Lieferung

Thumbnail of user emiliar15
1 review
6 helpful votes
March 18th, 2020

Wow. It was my best skincare purchase. Thanks for the fast delivery, affordable price. Most of all I like my brush.

Thumbnail of user mirav3
2 reviews
18 helpful votes
March 21st, 2020

I didn't like the service and products here. I have never met such bad customer-behavior. The staff is not friendly at all. I will not buy from you again.

Thumbnail of user aliciaf121
1 review
3 helpful votes
February 26th, 2021

My best cosmetics. Thanks a lot for these high-quality goods. I bought here a few positions. I like them

Thumbnail of user luizas9
2 reviews
3 helpful votes
April 15th, 2021

I bought it for myself as a birthday present 1.5 years ago. Then I just dreamed of it, considering it a panacea for achieving perfect skin. For a long time I chose the type of the device itself and the type of nozzle. I stopped at the simple Mia 2 model, and took the Deep Pore attachment to cleanse the skin with enlarged pores. But after a month of use 2 times a day, the skin became very sensitive and reactive. I put down the brush. Sometimes I returned to her, but the result was the same - increased sensitivity of the skin, redness, and in general I saw that the skin does not improve, but on the contrary, she does not like this brush at all...

Thumbnail of user everlyw1
1 review
3 helpful votes
December 15th, 2021

I got a card of this shop from my cousin. I dreamt a long time to buy some stuff for my skin and make it better, and they helped me achieve that.

Thumbnail of user stevenw1572
4 reviews
2 helpful votes
July 1st, 2022

Gutes Design der Produkte. Ich schätze es, dass Sie diese Qualität beibehalten. Der Preis ist für die Qualität angemessen.

Thumbnail of user kneithc
1 review
0 helpful votes
August 24th, 2022

They're selling high quality items. My skin was very dry, recently bought few skin care items and problem going to solve. Happy with the purchase.

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About the business

Discover Clarisonic's collection of sonic body and face brushes, replacement brush heads and skin care products to help you reveal clear, healthy skin.

Business Attributes

  • Full refund
  • Free shipping
  • 90-day money-back guarantee

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