Citymd

My son, JXXX XXXXX, visited City MD Eastchester to get examined and
For possible COVID, strep throat or Mononucleosis. From a medical point of view, my son's visit was a study in total incompetence. I repeat the visit was a complete failure. After the appointment, JXXXX, then my wife, called the facility (in EastChester, NY) for days. They made at least a dozen attempts to get the results. At first, City MD did not respond. Then was unable to locate the results of Jxxx test. They gave my wife and JXXXX the complete runaround. The frustration was incalculable. We never received a call from City MD with the results. After over twenty telephone requests - and no help from the City MD Eastchester - we gave up. We were convinced City MD had lost the information, and JXXX went to Dr. XXXX for an examination.

Not once did anyone at City MD contact us regarding JXXX medical condition. We never heard back from City MD Eastchester.

A few months later, an invoice arrived in the mail for $417. I responded to the invoice by writing to City MD - online - with the information stated above. No one replied. Imagine if you received an invoice for over $415 for a medical visit which was in essence, an exercise in medical malpractice or non-practice. We never received any information about our sons medical condition from your firm.

This incompetence reflects poorly on your facility and your company. I would like to hear from you why you believe we owe you monetary compensation for a medical appointment for which we never received any responses from City MD Eastchester.

DON'T RECOMMEND! Choose anywhere but CityMD! Based on my experience, company is Misleading if not Deceitful and "Cold."

What happened? Visited CityMD for a simple blood draw and it's been awful dealing with them ever since.

As a healthcare professional, I struggled on whether or not I should write this review. Part of me wanted to protect CityMD, thinking this is just a misunderstanding and I should give them more time to fix, but they've simply given me the shoulder and ignored the situation.

1st visit as a new customer
Bad blood draw. Technician pricked my arm several times because they could not set the needle properly. First attempt, they re-adjusted the needle while it was still in my arm, tried yanking the pump several times to draw blood but could not. Next, reinserted needle in a different area of same arm but could not get blood - needle was inserted so poorly it fell/tipped out of my arm. Tried the other arm which worked... eventually left the clinic and my band aid was soaked with blood by the time I got home. Arms developed bruising all over.

Gave private survey feedback, site manager was nice enough to contact me a few days later and welcome me back for a complimentary free care visit that would be on them, at no charge to me. I went in giving them the benefit as I was worried about my injury. Greeted by site manage who seemed nice, but later in the room, doctor brushed off arm bruising as fine, don't worry, vein ruptures are normal...

Went home, got a bill the next month via email, text, and mail... harassment?

Called CityMD site > transferred to their billing department to whom I explained the visit was complimentary/no charge but their response was this is what we received - case closed, nothing we can do, go back and talk to the site. Called practice office and assistant said they would help fix issue with billing department from their side.

Nothing has been fixed so far. As the patient, I am being given the run around, calling two different departments from the same company to relay he said/she said, meanwhile they won't get on the phone and just talk directly with each other.

It's been a nightmare. Will post an update if this ever gets fixed. If you don't hear back, you know what happened….

They send bills saying you owe more even after you pay in full and confirm it with them. They've done it both times I've gone. Use them at your own risk. Worst business experience of my life.

I Coverd by state and give me bill they force me to pay because not answer me by phone to know whey those bill