Please DON'T visit in an emergency situation! The worst service! You can go there if you are ready to pay a few more hundred bucks for the bill that can be given to you after a year from an appointment! I try to tell my story short. I went to the CityMD in July 2021 (Yes, almost a year ago). At the front desk, I asked for the service (I had a rash and I wanted to see a doctor) and the price with my insurance. I highlighted that I am an international student and my insurance was provided by the school so I don't know how everything works. A woman at the front desk checked everything and convinced me that I'd be paying only $50 (in this case I agreed for the service, as I wasn't able to pay anything more than $100.)
Two weeks ago from today June 2022. I got a bill that stated you need to pay almost $200 more. I called the billing department and they said it's not our problem but your insurance declined to pay the rest. I called insurance and it appeared I didn't have coverage for June and July of that year (no one ever told me about it and there is nothing on my insurance card about it), and they sent me again to CityMD and suggested to continue my case with them as it is not their competency.
Ok, back to CityMD, I want to notice from now on for every operator I was waiting around 30 minutes! I called them back operator didn't help me and I ask for a manager (name Attala if I spell it right) so she said the manager was busy and they promised to call back. When I called them back the next day they said to give them up to 48 hours. Ok, I waited for 96 hours. Didn't get a callback. I called them again, manager Anna told me that it's the patient responsibility to check their insurance dates and I must pay that bill because I signed something that stated that patients are also responsible for any extra payment that can appear after an appointment (the fact that they made this bill a year after (maybe I would be fine if it arrived like in a month))
Then I asked this manager for a copy of these documents that I signed, she transferred me to another line and I couldn't reach another department because when I clicked any of the options they repeated. I called the billing department again. The man was rude to me and didn't want to transfer to a manager (he said she is busy) he promised a manager would get back to me. Never happened… please choose another urgent care
Customer service at CityMD is the worst