business logo of City Chic
citychiconline.com
chic, casual womenAge 26-45
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About the Business

City Chic offers the latest trends in plus size clothing, featuring a wide range of fashion-forward dresses, lingerie, jeans, tops, and swimwear. With styles available in sizes 12 and up, the company is dedicated to providing fashionable options for every body.


citychiconline.com
+1 844-307-0698
Australia
City Chic is part of City Chic Collective Limited
Founded in 1999
Clothing item from City ChicFashion apparel by City ChicMerchandise from City Chic clothing lineCity Chic fashion product

Business Highlights

General

Parent Company: City Chic Collective Limited
Year Founded: 1999
Target Gender: women

Shipping

Shipping Cost: $7.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $100

Returns

Return Policy: not free
Return Instructions: items must be in new and original condition as purchased, with all labels/tags attached
Return Cost: $7.95 return fee

Sustainability

Recycling Program: Regenerative Cotton Program

Product

Style: chic, casual
Body Fit: plus size
Available Sizes: Women's (L, XL, XXL, 3XL)

Customer Service

Support Channels: phone
Support Phone: +1 844-307-0698

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay, Klarna

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate City Chic?
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Reviews Summary

City Chic has a rating of 2.4 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with City Chic most frequently mention and customer service. City Chic ranks 29th among Plus Size sites.

service
16
value
16
shipping
14
returns
11
quality
14
California
1 review
13 helpful votes
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Pisses Off!
June 29, 2021

I placed an order on June 14th 2021 for an upcoming trip I paid for expedite shipping. On June 22 I recieve an Email stating that 5 out of 7 of my items were actually out of stock! Finally today June 29 I received my 2 out of 7 items. Both were extremely wrinkled and one reeks of what smells like vinegar. I am livid There is no time return or go shopping again. This is beyond unacceptable. This is my first time writing a review. I'm very easy to please. I'm so upset

Date of experience: June 29, 2021
Australia
1 review
4 helpful votes
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Poor quality
March 17, 2023

I've been buying the same long line tee for couple years now I notice thin poor quality material on the last purchase material has changed

Date of experience: March 17, 2023
Australia
2 reviews
0 helpful votes
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Every time you buy with these guys they come through-the clothes fit how they say and someone checks your order before it leaves so it is correct-nice to rely on a site

Date of experience: March 31, 2017
Australia
2 reviews
14 helpful votes
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Pleasant to deal with and very quick! The quality of the clothes is fantastic and were true to sizing! Will definitely use their service again!

Date of experience: October 1, 2014
Canada
1 review
0 helpful votes
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Love my earings!
May 22, 2021

I just received my earings, ordered through Amazon. I just love them! Thank you for attention to detail.

Date of experience: May 21, 2021
Australia
1 review
1 helpful vote
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If your stores do not carry the XXS size then how can I exchange in store?
Why should I have to place another order for the same item and pay more when all I need is a change in size?
Seems to me that if you are going to sell XXS size you need to make them available in store or you need to accept exchanges online so the customer gets what they want for the same price as originally paid.
I originally paid $61.88 for the Harley jeans in XS, but these were too big so I rang around several stores looking to exchange only to find out XXS are usually not carried instore and if I needed the XXS I had to re-order online, so now the XXS Harley jean is costing me $89.99 that is a difference of $28.075 that is BIG difference to pay for a simple change in size and surely you can see why I am unhappy
Perhaps in these circumstance where you prevent your customers from accessing exchanges due to not carrying all sizes in stores customers should first be made aware before purchasing. If I had been aware I would have ordered the XS and the XXS at the same time but I was not made aware and am now paying for it.

Date of experience: April 27, 2022
Pennsylvania
1 review
12 helpful votes
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Horrible, dresses never arrived. No refund issued, no customer service for help… doesn't return emails.

Date of experience: October 17, 2021