• Citizen

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Overview

Citizen has a rating of 4.6 stars from 5 reviews, indicating that most customers are generally satisfied with their purchases. Citizen ranks 76th among Watch sites.

  • Value
    1
  • Quality
    1
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
How would you rate Citizen?
Top Positive Review

“Exceptional customer services”

Maria D.
8/23/20

The Miami service centre has responsive customer service and quality watch repairs which was really helpful. I have been using the same watch for over 8 years and it's in top shape still. Minor repairs must be done and I get them done at the Citizen shop near my town. Always a pleasure going there and receiving their amazing services

Top Critical Review

“They discriminate customers”

Nicolas A.
5/17/21

I'd really love to buy one their watches but my unpleasant encounter with their staff put me off. They had the worst customer service ever! That staff that I met discriminates people who don't look as rich as they should. I usually wear casual and comfortable clothes whenever I go out but that didn't mean that I don't have the capacity to buy what I want. I was really humiliated with how that staff looked up and down my appearance and talked to me rudely.

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user karls199
Maria D.
1 review
0 helpful votes
August 23rd, 2020

The Miami service centre has responsive customer service and quality watch repairs which was really helpful. I have been using the same watch for over 8 years and it's in top shape still. Minor repairs must be done and I get them done at the Citizen shop near my town. Always a pleasure going there and receiving their amazing services

Thumbnail of user arabellec1
Bob D.
1 review
0 helpful votes
June 17th, 2020

Eco drive watch is absolutely amazing. The quality is actually really really great considering the prices which are comparatively low from many other good brands.

Thumbnail of user nicolasa45
1 review
0 helpful votes
May 17th, 2021

I'd really love to buy one their watches but my unpleasant encounter with their staff put me off. They had the worst customer service ever! That staff that I met discriminates people who don't look as rich as they should. I usually wear casual and comfortable clothes whenever I go out but that didn't mean that I don't have the capacity to buy what I want. I was really humiliated with how that staff looked up and down my appearance and talked to me rudely.

Thumbnail of user gregj417
1 review
1 helpful vote
August 14th, 2023

I purchased my Citizen model A160-H*******in March of 1999. It is the only watch that I own and I wear it every day. Some of the luster has gone with wear but it has never failed me. As I write this review I am 74 years old and I am seriously considering leaving it in my will as I suspect that it may outlive me.

Tip for consumers:
Great product from a company always other leading edge.

Products used:
Citizen watch model A160-H16331.

Value
Quality
Thumbnail of user omerp3
10 reviews
10 helpful votes
August 19th, 2023

I think Citizen watches are absolutely underestimated by the watch enthusiasts.
They cherish the other famous Japanese brands like Seiko or Casio. But Citizen also has a lot to offer in terms of high quality of watchmaking.
I love their dive watches and I think that they are better made than Seiko's new SPDR collection.

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