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The Children's Place has a rating of 2.49 stars from 264 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Children's Place most frequently mention customer service, credit card, and business days problems. The Children's Place ranks 316th among Baby sites.
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I had a good experience in 2024 buying basic staples for my toddler. They always have 30% off plus they give you $10 off $20 coupons PLUS $5 off coupons if you have an account. I ended up spending $150 (3 online purchases, 2 were shipped to a nearby store for an additional 20% off, and I bought 2 more cute shirts and shorts in the store). I think I bought 2 years worth of clothes. Each shirt and leggings ended up being about $3, sweatshirts were roughly $7, and dresses/rompers were about $5-6 a piece. I think this was a good deal for my toddler. I'm very happy with my 4 purchases.
I purchased several items, had to return 4-5 that were too large. One of the items I returned was a gold sweater that was roughly $14-15, when they processed the return they gave me a credit for a tshirt that was around $4-5. I emailed about their error, they would not change it. I reported to BBB they still would not change the credit. I offered to send a picture of the tshirt I kept they gave me credit for. POOR Customer service, POOR - TERRIBLE Accounting practices.
It was nice experience with The Children's Place I love there service as well as product they serve what they show... please go and check once I bet u people love it.
We may expect a hassle-free exchange or returns with a good, friendly return policy. Have high quality and fashionable clothes. Its an online store.
Like many of the previous reviews, shipping can be a little slow so if you need something for a party or event make sure you leave yourself 2 weeks. Other than that, they have an excellent selection of clothes and you really can't beat the prices during their sales & back to school events.
My son (ten) loves shopping here. The store is really clean and the staff is extremely nice and accommodating. Great prices
After a bit of persisting, I was able to get my situation solved. My package was sent to the wrong address (billing instead of shipping). When I called the second time, Geff the customer service agent, was very polite and very helpful in resolving the issue.
I order all the time from this site, nice clothes, fast free shipping on ANY item. Their coupon's you get as rewards however are a laugh, soon as you are able to use the bucks they jack the prices on everything even sale items so your really not saving anything lol.
They sent wrong item completely, I called and they took care of it right away, so good customer service.
I love children's place clothes because they are so durable, but they do hurt my wallet, I wish they weren't so expensive!
Children's Place...! They have the best dresses for the kids. I ordered a pair of clothes for my daughter, they are very much comfortable for my daughter. Varieties of clothes with different designs at a reasonable price. Happy Customer...!
Cute clothes for kids. Lots of matched sets and great prices. Well made!
Great store. Always place orders online and received them in a timely manner. Love their stuff, so I haven't had to deal with their customer service.
Where I live there are zero Children's Place physical stores so I order online. It's pretty easy to navigate through and they almost always have a sale. Today, as I'm writing they have 60% off their entire site (minus clearance). That's what I love. Their clothes are cheap, good quality and stylish. Before actually buying from them I was gifted some pajamas for my newborn. They were small enough that when she was in between sizes she could fit them without them falling off like other brands. So I placed my first order when they had a 75% of sale for end of summer items. (This is where the missing star goes) I messed up my address but couldn't change it online. I tried emailing them and the wait time for a response was too long so I called. It took over half an hour to connect with someone and they were rude. I *almost* wanted to cancel the order but I did get 11 items for $30 so I didn't. I had Children's Place cash afterwards and when it came time for my next order (two weeks later) it was gone. So while I absolutely love their clothes I am not a fan of the cash OR their customer service.
I ordered their girls clothing on clearance and it arrived in speedy time got a terrific deal! Good experience!
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Check out The Children's Place for a great selection of kids clothes, baby clothes & more. Shop at the PLACE where big fashion meets little prices!
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