gloria m.

I love Carter's. I order alot of stuff online and its true to size. I've never had a problem with their clothes or shoes. Great prices as well.

Great store. Always place orders online and received them in a timely manner. Love their stuff, so I haven't had to deal with their customer service.

I purchased a couple of items from them in December for Christmas(the kids loved them). Never did I knew I was subscribed to their VIP mebership. I was charged 30 bucks in January. I was bummed but I figured might as well order something later on so I let that one go. On February I received the "skip the month" email and so I skipped that month. On March I didnt receive no email and was charged 30 bucks again. I called the customer service number and they were actually very nice and CONVENCING. The lady refund me the money but after 30 minutes on the phone, talked me into keeping the membership. Now it is April and I didnt get to skip and once again was charged. I was firm with them and told them I was not going to allow them to talk me into keeping the membership. I finally just cancelled the membership and the lady refunded this month and January as well! With all that said... I don't know where all the rude customer service people are comming from but I've only dealt with polite nice but very CONVENCING people when talking on the phone. Stand your ground they will refund.