• Chess.com

Chess.com

Overview

Chess.com has a rating of 1.5 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chess.com most frequently mention customer service, fair play, and credit card problems. Chess.com ranks 998th among Games sites.

  • Service
    62
  • Value
    62
  • Shipping
    31
  • Returns
    38
  • Quality
    59

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 4.3%
Positive
1
Neutral
2
Negative
20
18
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What reviewers want you to know

Positive highlights

  • I play many many games on chess.com and have had an excellent user experience.

Critical highlights

  • They took my money for a one year premium membership and then closed my account after two months with no refund.
  • My account, which had a premium membership, was closed 3 months ago.
How would you rate Chess.com?
Top Positive Review

“Pretty dang good, like it.”

heyaa guy. h.
10/11/23

I absolutely love this site! I can see the problems with it but nothing bad like that has happened for me, in my personal experience everything went right. Don't buy the premium though its wasteful. Just buy an actual chess set or use the free one, the premium can have a lot of things go wrong with it.

Top Critical Review

“Scam site”

Timmy T.
1/26/24

I average 1800 to 2100 but on this scam site there are 1500 players/bots that play you all the time and have min ratings of 1900 but show low values to keep your score low when you lose to them. If you play on this crap site keep in mind they try to keep your score low until you register and pay for classes. Then all of a sudden you become a much better player not because you learned anything but because they block the bots and low rated scams.

Reviews (212)

Rating

Timeframe

Other

Reviews that mention popular keywords

account (20) premium membership (5) user experience (3) phone number (3) game (46)
Thumbnail of user charlesr1863
1 review
3 helpful votes
November 19th, 2022

I loved using this app, learning how to play chess, and playing against people online. It was quite literally all fun and games until I took a long break from it. I got somewhat better at the game offline, came back quite literally today, played two rounds before eating dinner, came back to check my email and my mf account was closed for "suspicious activity." Is getting good without your stupid app a violation of their terms, well then I'll do it $#*!ing again $#*!s!

Tip for consumers:
Don't get good offline, they hate it (sarcasm).

Products used:
My free account

Service
Value
Quality
Thumbnail of user dugw
2 reviews
0 helpful votes
April 12th, 2023

Once I got charged now game a analysis won't load. Lessons are ok but a little over my ability right now. Would be nice to see more openings and defense rather than 2 world class players battling it out

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Value
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Thumbnail of user sailingonlife
1 review
5 helpful votes
April 8th, 2023

I WASTED MONEY ON TWO YEARS OF MEMBERSHIP. SITE IS HORRIBLY MISSMANAGED. YOU CAN CONTACT CHESS.COM BUT THEY NEVER REPLY. So FOCUS CHESS.COM OR F$#% OFF CUS YOUR STUPID.

Service
Value
Quality
Thumbnail of user jmj14
1 review
1 helpful vote
January 27th, 2023

They take your premium money and do not invest in their operation in order to handle the traffic they have. Millions of new "subscribers" (free) account to a DNS attack and most of them are "gamers" and not chess players, using engines to cheat for the "score." So, a paying member cannot access the site, period, nor the premium features they paid for, then they are cheated by the millions of DNS free members who can just create a new profile and come back and cheat again. Chess.com will not deal with obvious cheaters because that would be admitting to a problem that they would have to deal with, and they don't want to deal with it. They want to take your premium money and give you nothing in return but free member cheaters. SUGGESTION: Premium players should be on their own server(s) and have the ability to only play against other premium players who care to support the site. Let the freeloaders suffer 503/DNS errors and let the paying players enjoy the fruits of their contributions to your site.

Tip for consumers:
give it up and find another place to play chess.

Products used:
online account. premium without access to paid features.

Service
Value
Shipping
Returns
Quality
Thumbnail of user speaksteam11
1 review
1 helpful vote
July 5th, 2023

The general idea of the platform is excellent, lots of tournements, modes of game and grops, but full of cheaters, bad staff who never pay attention to your complains, the matchmaking is one of the worst that i ever used.

There are better sites

Thumbnail of user tomw958
1 review
20 helpful votes
October 17th, 2020

If you defeat one of their administrators online they say you was using a computer engine and close your account.

Thumbnail of user joeyl117
1 review
4 helpful votes
March 1st, 2022

Chess.com has players from Syria, Iran and RUSSIA. They do not discriminate. This works great as long as we are all at peace and the site is NOT being used for other purposes like how to hurt others.
The FIDE has moved to another country after Russians invaded the Ukraine killing babies and here they are playing chess and drinking vodka on OUR Western Site. Chess.com Owners should be ashamed of themselves for harboring terrorists and terrorist states.
They should be but people they are not!/
This is a very immature place and a dangerous one for the free world. Fun chess but very very poor western support against terrorists and creeps like Putin the murderer.

Thumbnail of user rew3
1 review
0 helpful votes
January 3rd, 2023

Specifically in 'Blitz' games, this site / the owners of it, have for some time now, ignored a perfectly valid suggestion, to use a STD. DEV. Estimation, of those who 'get lucky' with their opponent getting a disconnection,. Of which i suggested YEARS AGO,

But could've been used to AT LEAST act on those way above normal chances of a std. Dev. Above 1,
-of...

Both abnormal AMOUNTS, of games where there's a disconnection issue,
BUT ALSO, (always)

When the games that it happens in, happens when they're LOSING, by-score, or perhaps the site's own analytics on "blunders" and similar.

---

Personally, it's quite obvious that NOT GETTING more dissconnections, during games that're longer and you have plenty of time to re-establish your connection, is some kind of DDoS like exploit of something high-tech... people working in gov agencies, or security-intelligence companies perhaps, in their lunch hour, etc. A club perhaps, of people who've an illegal copy of something that should'n't've left the building, etc.

Whatever the reality,. NOT getting them, as i said, during games NOT-short,
Is incredibly obvious.

--------------

And as i've said, i SAID ALL THIS,
Years ago,

AND made the suggestion,
That considering all the programmers that the site must get,
( it's not rugby, is it?)

There'd probably be several dozen volunteers willing to do it just for FAIR PLAY,
On the site they goto / for personal satisfaction, even if the company couldn't pay them for doing it.

Disappointing that pityful obsessives care about the word "blitz" that much... we kicked the Nazis asses guys, get over it,.

But UNPLAYABLY persistent,

When something as simple as a std. Dev. Calc, with some clever data-extraction processing,
Could be a simple MEASUREMENT mechanism,

And probably could've made a automatic detection system for the 'lucky' ones,

Years ago.

What kind of 'professional' site, is this? Doesn't take cheating seriously?
F*** it then, im going elsewhere.

Tip for consumers:
don't. go somewhere else, where people take seriously, how STUPIDLY, some, are attracted to words such as blitz, and choose something else, just so they don't attract $#*!s & try-hards.

Products used:
just the default free account, but if i had spent money on it,
and presumably not got it back,

from "unprovable" claims,

(how am i supposed to get THEIR data, to make a data-search correllate?)

i'd be even more pissed off than i am just in terms of fair-play offense / reactivity.

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Thumbnail of user jerrys137
3 reviews
2 helpful votes
March 6th, 2018

The main drawback of this site is the complete lack of ability to handle lag. The result is that games are regularly lost simply because of a slow connection. Individuals on the site will continue clearly drawn or lost games in the hope that lag will affect their opponent. The fact that the site has not managed to program a time stamp on moves is a testament to the fact that they simply do not care about chess.

Thumbnail of user markk1241
1 review
5 helpful votes
November 27th, 2020

Disappointed with how slow you can move the pieces on this game, my last game i played my move to checkmate the King i had made the move but said I had lost the game on time but I had already made the move, if I had lost on time I wouldnt of been able to move?

Thumbnail of user alc102
1 review
11 helpful votes
June 26th, 2018

For the past several months, it's infuriating to try and play short time controls at chess.com. Their servers are beyond terrible. I have lost countless games on time, because moves I play in less than half a second take over 4 to travel to the distant realm of chess.com's server. Even pre-moves often take over two seconds, instead of the standard 0.1. I don't know what sort of problem that is, if it's local, and I'm sure it doesn't happen to GMs in the site's much advertised death matches and live streams. I know it's not me, because it happens regardless whether I am playing from home or elsewhere, and more importantly, because it has never happened on chess24, where I occasionally play.

Chess.com is the largest chess playing site. Ensuring an at least decent user experience should be their first priority, but this huge problem has persisted for so long now that it seems they either do not care, or can't fix it. Neither option is appealing.

Service
Value
Quality
Thumbnail of user davidk345
Nich B. – Chess.com Rep

We are so sorry to hear that dear AI. Could you please send us a message to support@chess.com so as we can speak with you and make sure all the connections problems have disappeared?

Thank you so much for your time and sorry for all the inconveniences.

All the best,

The Chess.com Team

Thumbnail of user charlesb77
1 review
12 helpful votes
February 3rd, 2015

Awful costumer service, and the interface is riddled bugs and dead ends. But who just wants to kick back and have a few fun games of Chess... yeah well, then there are better alternatives for that as well.
Overall a very questionable site.

Service
Value
Returns
Quality
Thumbnail of user ameliar31
19 reviews
37 helpful votes
September 18th, 2018

I've never won the opponent. The timing is programmed somehow on the behalf of the opponent. I do not recommend wasting time by playing chess at this site.

Thumbnail of user davidk345
Nich B. – Chess.com Rep

Good morning dear Amelia. We would like to apologize for the inconveniences. As you can imagine, we would never manipulate the time of any of the games. If you see strange issues, it could be because of the internet, the lag compensation and many other factors.

We will be more than happy to help you at support@chess.com

All the best,

The Chess.com Team

Thumbnail of user qoopb
2 reviews
7 helpful votes
November 10th, 2013

The site is crooked and they, the administrators, are the cheats. They harass you to try an get you to buy their product; they build you up with wins then whack you with losses so you might think you would improve from purchasing their advanced memberships: Bait and switch. What you do not understand chess.com is that THERE IS NO HELP FOR ME!

7 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Play chess on Chess.com - the #1 chess community with +20 million members around the world. Play online with friends, challenge the computer, join a club, solve puzzles, analyze your games, and learn from hundreds of video lessons. You can also watch t...

Company Representative

Thumbnail of user davidk345
Nich B.
Typically responds within 4 days

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