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    Cheapelectricals.co.uk

Cheapelectricals.co.uk

Cheapelectricals.co.uk

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4 reviews
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Overview

Cheapelectricals.co.uk has a consumer rating of 3 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Cheapelectricals.co.uk most frequently mention full refund problems. Cheapelectricals.co.uk ranks 30th among DVD sites.

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Top Positive Review

“Initially I was somewhat sceptical about this site...”

Andrew S.
4/19/11

Initially I was somewhat sceptical about this site after reading some of the reviews – but I can honestly say that they should be called Ronseal Electrics – as they do exactly what they say they will do. Regarding the somewhat cynical report that the building is in the middle of nowhere that is down to Google who cannot pinpoint lots of addresses – so don't go blaming the company when they have no control over the location positioned on Goggle's site. What you should be concentrating on is whether or not he company can deliver the goods when they say they can and not do what certain other companies do by promising you that the products are in stock and taking your money from you only to inform you days later that unfortunately the item is now out of stock and they are awaiting fresh supplies – all the while keeping your money in their account and accruing interest on it at he same time. Ok the website looks a bit dated but if it's a quality service with prices lower than the rivals companies who's sites are plastered with advertisements who gives a flying…. If the site looks a bit old. At the end of the day in this current economic climate where we are all counting our hard earned pennies – its value for money that counts and Cheap Electricals deliver this by the bucket load. I was kept informed of the progress of the order continuously by email throughout the service and was told the item would be delivered anytime from 8am to 6pm, it was delivered by 10.15am. If you want quality products and the best prices you should look no further – us them, I did and I wasn't disappointed at all – I have already recommended them to numerous friends and business contacts – I suggest you do the same. If there was a scale off 11 out of 10 – they would be getting it!

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Top Critical Review

“I was pleased to find this vendor”

Tracey B.
1/5/11

I was pleased to find this vendor. Their price was the cheapest and they semed to have good reviews. However, I wish I had never come across them. They took my money and confirmed my order, then sent an email stating that the laptop would be delivered within 24-48 hours. The next I heard was that they didn't have the laptop in stock and had cancelled my order promissing me a refund. I am still waiting for my refund and my emails go unanswered. I would advise everyone to steer clear of cheapelectricals.co.uk. A cheap price isn't worth the hastle.

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Reviews (4)

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andrews21
Andrew S.
1 review
1 helpful vote
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“Initially I was somewhat sceptical about this site...”
April 19th, 2011
Initially I was somewhat sceptical about this site after reading some of the reviews – but I can honestly say that they should be called Ronseal Electrics – as they do exactly what they say they will do.

Regarding the somewhat cynical report that the building is in the middle of nowhere that is down to Google who cannot pinpoint lots of addresses – so don't go blaming the company when they have no control over the location positioned on Goggle's site.

What you should be concentrating on is whether or not he company can deliver the goods when they say they can and not do what certain other companies do by promising you that the products are in stock and taking your money from you only to inform you days later that unfortunately the item is now out of stock and they are awaiting fresh supplies – all the while keeping your money in their account and accruing interest on it at he same time.

Ok the website looks a bit dated but if it's a quality service with prices lower than the rivals companies who's sites are plastered with advertisements who gives a flying…. If the site looks a bit old.

At the end of the day in this current economic climate where we are all counting our hard earned pennies – its value for money that counts and Cheap Electricals deliver this by the bucket load.

I was kept informed of the progress of the order continuously by email throughout the service and was told the item would be delivered anytime from 8am to 6pm, it was delivered by 10.15am.

If you want quality products and the best prices you should look no further – us them, I did and I wasn't disappointed at all – I have already recommended them to numerous friends and business contacts – I suggest you do the same.

If there was a scale off 11 out of 10 – they would be getting it!
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robb11
rob B.
1 review
1 helpful vote
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“Good prices, good range, simple to use site, established...”
May 11th, 2010
Good prices, good range, simple to use site, established over ten years, imrg accredited
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traceyb3
Tracey B.
1 review
2 helpful votes
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“I was pleased to find this vendor”
January 5th, 2011
I was pleased to find this vendor. Their price was the cheapest and they semed to have good reviews. However, I wish I had never come across them. They took my money and confirmed my order, then sent an email stating that the laptop would be delivered within 24-48 hours. The next I heard was that they didn't have the laptop in stock and had cancelled my order promissing me a refund. I am still waiting for my refund and my emails go unanswered. I would advise everyone to steer clear of cheapelectricals.co.uk. A cheap price isn't worth the hastle.
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markm8
Mark M.
2 reviews
5 helpful votes
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“Cheapelectricals UK”
May 6th, 2010
Cheapelectricals UK
ABSOLUTE NIGHTMARE OF A COMPANY (RUDE AND ARROGANT STAFF) WE HAD RAN INTO SERIOUS PROBLEMS TRYING TO RECOVER OUR FULL REFUND BACK OF £693 AS PER AGREED WITH THEM IN A WRITTEN EMAIL AND VERBALLY WE HAD ASKED IF THEY WOULD TAKE MORE OF THE PRICE DUE TO THE MARKS AND WERE TOLD NO A FULL REFUND WILL BE GRANTED AS THEY COULDN'T BE BOTHERED AS THEY DIDN'T HAVE THE TIME AND ENERGY!
WE RECEIVED TWO COSMETICALLY MARKED (Sony Bravia KDL32W5810U 32-inch
AT THE BACK AND TOP FROM THIS COMPANY OFFERED US A FULL REFUND WHEN BOTH MARKED TV'S WERE RETURNED.
THEN THEY WOULD NOT ADMIT AND DENIED US A FULL REFUND AFTER PHONE AND EMAIL CONVERSATIONS.AND DESPITE PHOTOS SENT AS THEY ASKED US TO I HAD TO GO TO A LAWYER FOR ADVISE AND SETTLE FOR £60 LESS THAN THE FULL REFUND THAT THEY SAID THEY WOULD GRANT. THEY TOOK £60 OFF FOR THE RETURN OF BOTH COSMETIC MARKED TV'S AND TRIED TO BLACK MAIL US INTO NOT TO WRITE ANYMORE REVIEWS REGARDING THIS OR WOULD TAKE £120 FOR RETURN INCREDIBLE EVEN THE DELIVERY DRIVER WHOM WE SPOKE TO WAS SHAKING HIS HEAD!.
I CONTACTED SONY AND THEY TOLD US THAT THEY WOULD NOT HAVE GRANTED THE 3 YEARS WARRANTY DUE TO THE WAY WE RECEIVED THE TV AS THEY POINTED OUT IT SHOULD HAVE BEEN IN PERFECT CONDITION AND IT WAS THE RETAILERS PROBLEM AND BLUNTLY TOLD US THEY DO NOT SUPPLY EITHER (B) GRADED OR SECOND HAND GOODS VERY CONFUSING AND STRANGE WHY WE RECEIVED THESE TV'S IN THIS STATE!
PEOPLE BE WARNED YOU WILL REGRET IF SOMETHING GOES WRONG AS THERE IS NO REASONING WITH THIS COMPANY! I HAVE PHOTOGRAPHS THIS IS VERY INTERESTING AS THERE ARE PREVIOUS REVIEWS OF THIS COMPANY SENDING OUT DAMP WET BOXES AND WHAT WOULD APPEAR TO BE SECOND-HAND (B) GRADED PRODUCTS HENCE THE POSSIBLE REASONS FOR THERE PRICES AS I HAVE NEVER SEEN ANYTHING LIKE IT BEFORE VERY STRANGE!
IF ANYONE IS INTERESTED IN SHARING STORIES WHO HAS HAD BAD DEALINGS AND FEEDBACK FROM THIS COMPANY I WILL ONLY BE TOO HAPPY TO SEND THE PHOTOS AND SPEAK WITH ANYONE AS THIS HAS BEEN A TOTAL NIGHTMARE TO SAY THE LEAST.
MAYBE IF THERE ARE OTHERS OUT THERE WE CAN GET TOGETHER AND PUBLISH EXPERIENCES WITH (BBC WATCH DOG)AS I HAVE ALREADY CONTACTED THEM AND WILLING TO SHOW PHOTOS ETC THE SHOW STARTS UP IN JAN 2010.
I WOULD SERIOUSLY URGE PEOPLE TO LOOK ELSE WERE YES THEY HAVE LOW PRICES BUT BEYOND REALISTIC EXPECTATIONS AS I SOON DISCOVERED WITH SERIOUS COSMETIC MARKS ON BOTH TV'S AT LEAST YOU KNOW WHAT YOU ARE REALLY BUYING EXAMPLE AMAZON HAVE A MUCH BETTER CUSTOMER SERVICE AND FRIENDLY HELPFUL STAFF AND DECENT PRODUCTS MOST IMPORTANT VALUE YOUR CUSTOM!
YOU HAVE BEEN WARNED BE CAREFUL USE AT YOUR OWN PERL NO WERE IS PERFECT BUT THIS COMPANY ARE REALLY SOMETHING ELSE IF YOU WANT TO KNOW MORE THEN PLEASE DO GET IN TOUCH I WILL ONLY BE HAPPY TO DISCUSS ALL!
AS FAR AS I AM AWARE IT APPEARS THERE PREMISES ARE RESIDENTIAL HOUSES RATHER THAN A WAREHOUSE THAT THEY CLAIM AS IT WAS THERE EXCUSE NOT SEEING THE PRODUCTS THEY ARE DISPATCHED AFTER ORDER CLEARLY WE COULD SEE THAT THE SECOND TV WE RECEIVED THE BOX LOOKED AS IF IT HAD BEEN ALREADY OPENED LOOKING AT THE WAY IT WAS SEALED!
*******@googlemail.com

PS Customer service is not something you buy but expect when spending any amounts into any online retailer!
Google earth there Address it appears there premises are run from home the picture looks more like a house in the country not the two acres of land warehouse that they make out
There Address is as follows Cheap Electricals, The Friary, Bakers Lane, Black Notley, Braintree, Essex, CM77 8QS
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Q&A (1)

Question:

The readers like myself will never know who is right and who is wrong... but what we do see is an unhappy customer. mark m may spend time posting his complaint and the company may spend time posting replies. time is money. companies might need to learn that rather than wasting time responding to posts they should do everything they can to make their customers happy... if any company has upset someone so much that they feel the need to vent about it online, then that company has not done its job of satisfying its customers. it does not matter what exactly happened, all i see is an unhappy customer and that to me means bad customer service.

Answer:

Looks to me like this Mark M has posted the same complaint on every web review site going and the company have replied. I think Mark M needs to get a life if the company reply is right then Mark M has nothing to complain about.

By John D.

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