Chasing-Fireflies

I ordered an item from there cyber Monday sale. Received an email thanking me for my order and that it would ship in about a week. They put a hold on my bank account for the money for quite a while and I just assumed it was withdrawn. When I didn't receive it a few weeks later I called in and was told that their website doesn't update the inventory like it does if you call in the order. They said it was on back order and It would ship out sometime in March. Then I received an email saying the item would ship out on Feb 1st and my account would be charged that day. I don't get paid until the 3rd so I called to request they put the order on hold for a couple of days. The customer service people treated me terribly and said there was nothing they could do. I asked to speak with a manager who said I'm the ONLY person that he has ever heard of this happening to and that there was nothing he could do to help me. Never apologized for anything and made me feel like a bad person because I don't have hundreds of dollars in my bank account at the ready. I cancelled my order and will never be ordering from them again. Beautiful items and marketing but ordering from them sure does bring you back to reality.

I finally got my daughters Halloween costume after Halloween. I purchased another costume for my daughter to wear because I could see this one was not going to show on time. So I sent a few emails to the company asking if I needed an authorization to return with no response. I finally decided to just take pics of everything and put it back in the mail with their order form and return codes on it. I don't hear anything email them no response then 10 days after they receive it receive an email saying they received my return. I should get a refund in 14 business days. Then the next email I received from them says, if your item was returned within 60 days of the day you receive your item and you paid with credit card you will receive your refund to your card. Well I am expecting my refund to my card because from the day I received the item to the day they received the return it was less than 30 days so I'm good right? No, moments later I receive s merchandise credit. I will never order from them again and will file a problem with my card to get my money back if I have to.

TERRIBLE! DO NOT ORDER FROM THEM! I ordered a costume October 19th and got my email confirming. Yesterday, Oct 25, I had still not gotten shipping confirmation so I called. On hold an hour and hung up. Called back today. First, I was told I would PROBABLY have my order by Monday (this, after listening to their canned message while on hold that any orders placed by the 23rd would be arrive by the 30th) I asked, PROBABLY? What about for sure? Then, she told me I should probably go buy another costume just in case. I demanded to know for sure that my 9 year old daughter would have her dark angel costume by Monday. The rep asked her "boss" and then came back on line to tell me they were out of stock and she was very sorry! HELLO! When was someone going to tell me this? That's right, they weren't. So, when Monday came and my daughter had no costume for Halloween, it would be so sad too bad. BUYER BEWARE! I will NEVER NEVER shop here again. Don't send me your magazines!

I just tried 4-5 times to order some things from this company. The site was totally messed up both last night and then again this morning. When I called to place the order, half of my items disappeared out of my cart. I asked for free shipping because not only did I deserve something extra for the hours I wasted, but I was going to have to place 2 orders since I couldn't seem to get all the items in the same order. The first woman was very nice but then passed me to Nita. She denied that there was anything wrong (I am a liar?)and said she couldn't put two discounts together. She wasn't apologetic and just denied anything was happening, although I have a brand new computer and I told her it was NOT my computer. I thought I liked this company, but never again. When I looked on Facebook, there were others saying the same thing. They need to train Nita better and keep track of what people are saying on the social media instead of just flexing verbal muscles and calling me a liar. They need to make concessions when people have spent so much time trying to spend money on their site. I have never had such terrible customer service from any company. Nita may feel that she deserves a feather in her cap for stopping anyone from giving me an extra $17, but I do wonder if the people at the top realize that a small concession could have given them a customer that would have spent far more than the $17.

I ordered a pair of PJ's for myself and my son a month ago. When I ordered them, they're website had a 3-day lead time, so I figured, if they ship in the next 3-5 days, I'll get them no problem. But I have since got an e-mail every 2 or 3 days saying the ship date has been pushed back another few days due to availability. Finally, I recieved an e-mail today saying that his won't ship until the end of this month. They're intended for a gift, and the current ship date is now past the date I was intending to gift them. I canceled my order, I really didn't have any issues with that process, thankfully.

HOWEVER, mine had shipped, and I had received them, and since they have a no-return policy on their personalized items, I tried them on this afternoon. I am 5'5, ~120 pounds, I ordered an extra small, following their sizing chart. They were still ENORMOUS. I'm sorry I don't want the waist of my pants directly beneath my bust, and the hem still dragged the floor. I triple checked the tag to make sure, definitely still had an XS sewn in there. The shirt - well, it looks like I went shopping in the Big and Tall section and decided to get my name embroidered on the pocket. The flannel is paper thin, on top of all of that.

All this too say, these pajamas were way too pricey to wait more than a month to get them shipped, and then for the ones I did recieve to be completely useless, unless of course I decide to start a fire.

I preferred several items on December 4th for Christmas. After not getting any shipping info, I called 5 days after I ordered, and was told they were in the warehouse with a tracking number and would ship that day. Called the next day, was told the same thing, called the next day, now they weren't shipping until the 12th... a full week after I ordered! Then on Monday the 12th, I received an email stating one of my items was backordered until March?!? Mind you, each of the three times I called, my ENTIRE order was read to me, not once was I told that anything was backordered. By this time I was pretty fed up, so I spoke to a "manager" who was anything but helpful. Basically I was told there was nothing they could do, the website misinformed me that my order was available, and I'd have to pay to return anything because it wasn't "defective." Lesson learned, please do not ever order from this company, they are awful! Still haven't been contacted by upper management about this, even though I was told they would respond in 48 business hours... it's been 5 days.

DO NOT buy anything from Chasing Fireflies. I placed an order on October 11th for an in stock Halloween Costume. I paid for expedited shipping. Because I wasn't receiving my order, I spoke to Customer service on Sunday, October 22nd, and they said my order would ship either Monday or at the latest Wednesday, October 25th. They said I would have my order by Friday, October 27th. I called today, Wednesday, October 25th, and the customer service representative said that my item was OUT OF STOCK when I placed my order (even though it said it was in stock on October 11th, and the customer service representative said it was in stock on Sunday, October 22nd). They are a horrible company, which has a nice catalogue, but obviously doesn't know how to run a business. These other negative reviews are true. If I could give them 0 stars, I would.

The first time I order from this company everything was nice. Nice dress, nice shoes, fits my daughter perfect etc... but then the nightmares started...}}} on the third time that I placed an order, when I received the dress that I ordered size 10, they sent to me size 6, the shoes that I ordered in black they sent to me white shoes, correct size shoes with wrong color and one of the dress they never sent-it to me buy they charged my debit card... I called customer service and I explained whats was going on and the lady was totally unprofessional and very rude and stared screaming with me on the phone after I said that I want to exchange those items that was wrong size and wrong color and that I wand them to pay for return because it was their fault to sent me wrong size dress and wrong color shoes... it was worse then the worse nightmare the way I was threatened by chasing fireflies customer service. At the end I paid to return the items and I never got one of the dresse that they charged me for. A week later I called again to find out about the dress I never received and the lady said that the dress was sold out... what? How come you charge me for something you never sent to me? She just hung up the phone... I tried to call many more times and always I got a message saying that was between 35 and 50 people in line... waiting... waiting until the call hung up and at the end I lost money, I was threatened unfairly by rude unprofessional customer service. TO AVOID PROBLEMS AND HUMILIATION PLEASE DO NOT BUY FROM THIS COMPANY.

I will never, ever order from this company again. Not only do I now have to scramble to find a replacement costume for my son, but I lost many hours holding just to talk to a person who gave me the WRONG INFORMATION. I ordered a costume on October 17 that did not have any stipulations on it with personalization. It said it would take 7 days and then be shipped out, in time for Halloween. A week later I called to receive an update, since nothing came online. I waited for over an hour to be told the costume work order was done and would be shipped out this week, guaranteed by Oct 30 delivery. I even asked if I should upgrade shipping to overnight and the person said no. Great. I waited 5 more days for a shipping confirmation, which I didn't receive. I then emailed and finally called again. This time, I waited over an hour and half to talk to someone and by that time I was livid. She explained to me that costume was not done, that I shouldn't have ordered the personalization which was holding it up and that it wouldn't arrive in time for Halloween. After I asked to send it out today without the personalization, she said they couldn't do that. Currently, I'm on hold again to talk to a supervisor who I'm sure wont' be able to do anything, but hoping. There was no mention on the website about the personalization having to be in at certain time before Halloween, and I thought the seven days that it said was plenty of time. And the fact that I can't the real story until I call again is just ridiculous. I've wasted too much time on an already overpriced costume. I will never order from here again or recommend it to anyone.

This company is the absolute worst place I have ever bought from I ordered my daughter red monogramed pajamas to take her to the Polar Express I placed my order on December 1st and was told that they shipped and was given not one but two tracking numbers for my package and was told it was shipping next day air my package is still sitting in the warehouse! All they do is tell you what you want to hear they lie and lie to you and word things very carefully like you have a tracking number yes they assign a tracking number but they cant tell you when your order will ship and when I called them for the 5th time they told me that my order would ship next day air and I would receive my order before this very special occasion which I foolishly believed them! My order is still in the warehouse and will ship next day air once it ships but they cant tell me when that will be now they are saying I should receive them before Christmas I DID NOT ORDER THE PAJAMAS FOR CHRISTMAS I ORDERED THEM FOR A SPECIAL ONCE IN A LIFETIME OCCASION! Now I am leaving for our trip and my daughter doesn't have the pajamas that I ordered! And they WILL NOT REFUND MY MONEY! PLEASE NEVER ORDER FROM THIS COMPANY THEY HAVE HORRIBLE CUSTOMER SERVICE AND LIE TO YOU JUST TO MAKE MONEY!

Ordered my daughters Halloween costumes on October 9th. Waited a couple of weeks and began to get worried. Noticed they charged my card right away but then the charge disappeared. I called the company and they had no record of my order. I reordered on the 23rd of October with guaranteed delivery by Halloween. My card was then charged 4 times and when I got my order receipt it had the October 9th order and the October 23rd order. Both packages are sitting with international bridge. Im not sure if this is a new shipping company but I did not have this issue last year when I ordered costumes. I was appalled at the customer service I received. The woman I talked to acted so inconvenienced and literally couldnt tell me ANYTHING about my order. So it would appear they went with a cut rate shipping company and are likely going to pay for it. And whoever is in charge of their customer service team should be fired immediately. If anyone ran a customer service center that resulted in customer service worse than anything Ive ever experienced I would fire them immediately. Wont ever order costumes from that site again. They look beautiful but the disappointment my children are experiencing over not getting the costumes they carefully picked out is making for a very sad Halloween. Luckily I am scraping together something similar but when youre paying top dollar for a costume from a company that tries to look like Nordstrom quality and you end up shopping at second hand stores for a last minute costume you know something is very wrong and the company likely wont leave any sort of legacy. TERRIBLE EXPERIENCE. And their lack of sympathy for the situation their customers are in is the biggest F U Ive ever received while spending money.

How would you like to use your hard earned money for a special dress (or 4, like for my 4 girls) and then not receive them for months? Sounds like a nightmare right? Well thats what this company delivers every day, pun intended. The customer service is unhelpful, supposedly they dont have access to accurate information regarding whether an item is back ordered or in stock. According to the supervisor I spoke with, its not the employees fault that they dont have correct information about their items so if they give you incorrect information its not their fault. Pass the buck right? But really... is that any way to run a company?
We ordered 4 Christmas dresses for our daughters (purchased our sons outfit elsewhere) and had the photo shoot set up for a month later. The photo shoot is in 2 Days and after multiple calls to this company (calls in which I have been lied to repeatedly) I still have no dresses and will have to reschedule the Christmas photo shoot.
When I originally ordered all of the dresses online no information showed up regarding their availability. It wasnt until I called them 2 weeks later asking them about when the order would be in that I was told that it was backordered. I like to know if an item is on backorder when Im placing an order. Then I can make an informed decision about whether to order or not... usually for me, not. I dont like to be strung along. But I didnt have enough time to coordinate 5 outfits again so I trusted that it would be shipped that Friday (as I was told) and that it would arrive in 2 business days, which was 2 days ago. It didnt arrive. Then I called back today to tell them that I hadnt received the order and the supervisor told me that I should check the order status if I want information regarding an order. What?! Of course, I do that... I do it almost every day. All it says on their website is when the order was placed, and the word, processing. How does that help anyone. There is still no mention of any of the items being backordered. It should say that as well as an estimated time of departure for the order to leave from their warehouse.
New business model please! Or just go away because your current business model is a joke.
-Extremely dissatisfied customer.