CharterUp

Two thumbs up. I got all my questions answered and it was just so damn quick to get a quote. Very easy

CharterUP has an excellent booking platform. Now with innovative technology, this application gives you the power of booking and tracking your bus. Customer service is very responsive as well. Very nice

Unique experience renting a bus. When I've needed to arrange group travel before it's been hard to find a company. Usually they take hours to get back to you with a quote. This company gave me 8 quotes in real time. I was able to track my vehicle they day of the trip. Impressive! Will keep them in mind for my next event.

Very considerate of my needs and generous with their time in helping us explain how to set up our itinerary. Very helpful all around!

Our trip in Tampa was great. This company gave us good quotes and we were able to select a nice bus with an affordable budget! Very grateful

Easy to book a rental. Good communication from the support team. They have provided the perfect platform.

Charterup was very reliable and easy to do business with. I would strongly recommend them.

Our experience was not eventful but everything was very easy in quoting.

Thank you for the excellent service and hospitality. We used this company a couple of times this year and they did not disappoint a single time. Our group alongside our guest were treated like VIPs. I totally recommend its services.

Sending the contact to ex cute online with one click was very easy. I would suggest a few updates but overall so much better than booking direct with a bus company.

Very comfortable trip with CharterUP. Their professionalism and dedication to customer satisfaction are commendable. Our driver was very good at following direction while driver on a congested part of town.

My experience with CharterUP was very nice. The most professional company that I came across, we didn't quite know what to expect but they were so professional and helped guide us through everything

Very great website, reminders are time and appropriate all time, have nothing but positive feedback. Only recommendation for us is to have a translation option on website.

Our group travel had one of the best charter experiences thanks to its amazing booking platform. This company provided a clean bus and a friendly driver and the results were amazing.

Had such a good experience using this company. The staff in the office Drew Lyles was great and Very helpful bus arrived on time and picked up on time. Driver Zhong Wei was very nice and helpful i would def use them again and so will my family, thank you so much

Booked a charter bus with CharterUP. Evan walked me through the entire process and helped me make my booking online

I used charterup to book a coach bus and the process was easy and transparent. Would highly recommend giving their service a try

Charterup is very good for contracts. I very much like that they put the logo and you can track the bus.

My advice is that you ask them what kind of bus before you get it and discuss the options with them.

I'm grateful to the savvy technology CharterUP provided. The tracking system is very sophisticated and booking was easily done with the click of a button. Very glad I chose this service

Our group travelled from tampa to miami in a weekend and the bus had no troubke arriving to its destination. Very pleased the work ethic on keeping us informed of the bus at all times

We had a very poor experience.

It was easy enough to make the booking, which we did many, many months in advance. In the lead up to the wedding, we had some difficultly corresponding with the company on providing instructions to the drivers, ensuring that the buses had certain safety features for kids potentially, etc. After a LOT of back and forth, we thought everything would work out okay. Annoying that it took so much time and effort, but still.

But the straw that broke the camel's back was what happened on the day of the wedding. We had three buses, and only ONE of these buses actually arrived on time. Another showed up way too late to bring our guests (including family members) to our wedding in time, while another didn't even show up to the right place (apparently an hour away), let alone at the right time! Not sure how they could mess up GPS, honestly.

It's upsetting because a good number of guests were basically forced to spend out-of-pocket on Ubers to get to the venue. This includes family members like our grandparents, who we had been waiting for to get photos with our photographer. I could keep go on about how this almost ruined the entire day but then I'd get too upset.

When we raised this issue with the company, they basically only did a calculation of how much we were paying by hour and how late the bus drivers were, and then paid that amount back accordingly, which ended up being a fraction of the total quote. We appreciate that they at least acknowledged that their services went awry, but we found the compensation to be incredibly disappointing. Our wedding coordinator at our venue, based on her extensive experience, felt that half the quote would have been a reasonable amount. (It was nothing close to this.)

Bottom line, two of three buses arrived late and thus were completely useless to our guests (including one that went to a place an hour away! We literally gave them specific addresses in Charlottesville, VA, not sure how they would mess this up) and almost ruined our wedding day. Be warned!

Great charter service for our local event. CharterUP's commitment to customer satisfaction shined through all aspects in our trip. Driver was friendly and the bus was in great condition! Would recommend 5 out 5 times

Compared to other bus booking companies Charterup is really in a league of its own. Charterup connects you to independent bus operators on the platform. The pro here is that they have connected tracking and are there to ease payment and customer logistics. Easy to choose options and the best thing is that they have the highest customer satisfaction.

If I could give them 0 stars, I would. We have a $20K contract with them, and communication has been horrendous. They are middlemen, and very bad at it. At this point we just hope buses arrive.

Our wedding in Orlando brought a big crew and the service was excellent. A very pretty bus with good decorations and my wedding event was great. Very pleased