This company did an excellent job in delivering top customer service. From beginning to end, the booking process was very smooth. Our driver was very cordial and did everything in his power to make our trip memorable.
Upon receiving a quote through their online application, a deposit was paid to secure services. After a P.O. Was issued the provider reached out to inform us that the original cost was no longer valid and
If we wanted to remain in contract, a higher amount would need to be paid to retain their services.
I'm very satisfied with the level of customer service this company provided to my group. The amenities provided in our transportation was great and the level of comfort was beyond expectations which contributed to a highly enjoyable trip.
CharterUP provided the buses for my daughters wedding, and they were perfect. The driver was exceptional, and everything was coordinated flawlessly. I highly recommend them for any special event.
If I could give them 0 stars, I would. We have a $20K contract with them, and communication has been horrendous. They are middlemen, and very bad at it. At this point we just hope buses arrive.
We had a wonderful experience with CharterUP. Their team was accommodating, the bus was luxurious, and the journey was smooth. The booking process was easy for a busy weekend and there was no delays during our trip.
CharterUP proved to be an exceptional choice for our charter needs. We had a business trip with 35 passengers and our coach bus was equipped with amenities like ac and working outlets. The bus was punctual and the driver was very accommodating to all our needs during the trip.
Great charter service for our local event. CharterUP's commitment to customer satisfaction shined through all aspects in our trip. Driver was friendly and the bus was in great condition! Would recommend 5 out 5 times
From the moment we stepped onboard, we were impressed by the cleanliness and comfort of our coach bus. On the day of the trip, our bus arrived right on time, and our driver was courteous and skilled. The trip went smoothly and stress-free thanks to CharterUP.
The team was great to work with as they made sure our service from top to bottom was uninterrupted. The booking process was simple and user-friendly. At the same time, our guests told us that their experience was phenomenal and that the driver was very polite.
The prices at CharterUP are transparent so it was a relief for my wallet. Their team was very responsive to any questions we had including questions about the itinerary. The bus was comfortable and very modern, making our trip pleasant and relaxing. I appreciate all the effort that was put into place for our trip.
Had such a good experience using this company. The staff in the office Drew Lyles was great and Very helpful bus arrived on time and picked up on time. Driver Zhong Wei was very nice and helpful i would def use them again and so will my family, thank you so much
Charterup is very good for contracts. I very much like that they put the logo and you can track the bus.
My advice is that you ask them what kind of bus before you get it and discuss the options with them.
We found this company through colleague recommendation. Their customer service was great and their vehicle was equipped with what we needed including outlets for our electronic devices and a restroom. They were very kind and our trip was a success.
Compared to other bus booking companies Charterup is really in a league of its own. Charterup connects you to independent bus operators on the platform. The pro here is that they have connected tracking and are there to ease payment and customer logistics. Easy to choose options and the best thing is that they have the highest customer satisfaction.
This company prioritized happiness and safety for our event. Customer satisfaction shined in every aspect of the service provided. The vehicle was clean and comfortable for our trip. Also, the staff was friendly, accommodating.
Sending the contact to ex cute online with one click was very easy. I would suggest a few updates but overall so much better than booking direct with a bus company.
Very great website, reminders are time and appropriate all time, have nothing but positive feedback. Only recommendation for us is to have a translation option on website.
I'm grateful to the savvy technology CharterUP provided. The tracking system is very sophisticated and booking was easily done with the click of a button. Very glad I chose this service
Extremely happy with this company so far. The customer service is great. Everything from the booking flow and the tech was so easy to get a quote.
Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding.
By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation.
With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members