CharismaBlindsBristol

I have a corded curtain rail in my lounge and the curtains are operated by the cord being pulled, this would open and close them. Following the moment of my cord snapping and requiring a new cord I dug up the company Charisma Blinds in Winterbourne, Bristol online in the hope that they could help. Arranging to bring my rail to them in person I arrived at the business with the rail and my curtains still attached. I was told the the curtains weren't required and there and then they were removed and given back to me. During this process a lot of the plastic curtain hooks snapped but thankfully a promise of replacing them once the cord was fitted was made. It was a basic repair and far from being complicated, which is why I found it very concerning when I had to keep chasing up the job! They quoted me £25 for the repair initially but as I thought it was a little steep I was able to knock them down to £20 which I was happy in paying.It took two weeks and this apparently was because the cord had to be ordered in which I accepted. Upon the collection the promise of replacing the broken hooks fell short and I was refused any! The job was not completed satisfactory either as when I pull my cord to close the curtains the curtains don't quite meet in the middle, and I am left having to flick the curtain by hand to make it so the curtains meet. I did not pursue it with them any further and so I have been left with a job that was not fully completed...