CEVA Logistics

Very good and hope if there are any issues someone wil assist as this is my first time transporting cars

Pretty good really, the only issue i hadwas every time i tried to put the senders details in, it defaulted to mine

The experience was extremely efficient and cost effective. I would be choosing CEVA Logistics again to transport my vehicle interstate.

I ordered a 75" Samusung TV from HSN on 10/30/2021 ($1,300), I was to receive the TV on November 9th 2021 but did not get my order. I have tracked my item on Ceva as well as called Ceva on NUMEROUS occasions and was told it was being processed or out for delivery. This ordeal went on for 2 weeks, my item for delivery was rescheduled 3 times for unknown reason that Ceva was not able to tell me. I was finally told after the tracking stated it was out for delivery today November 24th that the TV was still at the Ceva location in Atlanta and apparently the Ceva driver did not service the location of my area Gray Ga *******. I am very upset & angry that a large company is no more organized & the people in customer service are no more helpful than they were except to tell me what i already knew which is what was on the tracking website. I am to believe that my item was either lost or stolen by one of Ceva's employees & may need to be investigating by your company. I have since requested a refund on my item & hope that i never order anything that is shipped through this company.

Thank you for your time,
ANGRY & FRUSTATED
customer
Tracking Number *******386

Very professional and quick in the planning. Haven't received car yet. Not sure how long it will take to arrive. That wasn't stated anywhere.

This was a super easy process from start to finish.

I have received information regarding transport of a vehicle from WA to SA. The dealer in WA Booked & arranged CEVA.

Job well done thank you for the easiest booking I've ever done can't wait to use your guys again

Much to my regret I have recently used Ceva to transport my land cruiser and brand new Land Rover from Sydney to perth.

After monitoring the vehicles where abouts and state of the vehicle by using the Land Rover app, I noticed it sat in Cormack rd for 5days with the windows down - I was not happy to find out my luxury suv was sitting in a lot with the windows down open to dust and what not anyways.
Upon picking up the vehicle I discovered quiet a large scratch down the drivers side door 2-300mm long which obviously was not on the car prior to loading as it was a brand new car only couple weeks old.

Going through the insurance line they told me vehicle has considerable scratching and marks on it prior to loading according to their con-note and will not be covering this claim.
They stated they can not see the scratches in the photos taken upon loading - have a look at the quality of the photos taken they are blurry.

They sent me the con-note of the markings of the car. Which to my confusion all the markings that are listed ARE NOT actually on the car. This con-note has been fudged or filled out incorrectly. The truck driver did not do such a walk around when he loaded this.

It says all the wheels have scratches - none of the wheels have scratches.
Apparently there is a massive scratch on the front bumper - I have attached a photo of the bumper - no markings evident.
A scratch on the roof - not evident.
Scratch on the rear bumper - not evident on the vehicle.
Apparently the car doesn't have a spare tyre - clearly has one on the back.

I just want Ceva to warrant the damages they have done to the door which is obvious it was done when the driver loaded it into the container and climbed out the window and squeezed down the side of the car to get out of the container.

N/A - I haven't received my vehicle yet so isn't it a little early to ask about my experience?

This is my first time I don't know anything about that I'm not received my car yet