CellUnlocker.netReviews 1,222

I purchased this service to unlock my blackberry Z10. Waited 24 hrs for a code that didn't work. They asked me to send a video of me using the code, and I did, but they never responded to my email with the video. By this time 3 days had gone by and I needed the phone unlocked. I called the provider that the phone was locked to and they provided me a code verified by RIM. The code was completely different! I asked this company for my money back and resubmitted the video to the website they wanted it to go to. 2 days later they emailed me saying the refund request was denied because I didn't video me showing them IMEI number. They refuse to refund my money but did offer a discount the next time I want a phone unlocked. That's no good to me because why would I purchase services that don't work. Awful, lying, cheating company. Dishonest and don't care at all about customer satisfaction. DO NOT USE THIS COMPANY!

I am in Australia right now with my iPhone 6 under AT&T, and they refused to unlock my phone for international use. I am now using Optus with no problems.

First, I messed up my order and gave them the wrong number for my IMEI, and they fixed it for no additional charge. The unlock codes took a while to arrive (usually around 3-4 business days), but I didn't even need to connect to iTunes once I installed the new SIM.

I will definitely recommend this company to my friends traveling over-seas.

First, let me say that there are *very* specific instructions you need to follow to get your money back in the event the code does not work. If any attempts were made previously to unlock the phone then the number of previous attempts needs to be videoed/imaged. Then you need to *video* you putting in the code into your phone to see if it works. If you don't, you lose your chance to get a refund. Not all phones have the original number of code attempts left - sometimes the previous owner tried a few times, and this leaves you stuck. I believe if you have less than 5 attempts left you need to document.

Anyway, after 12 hours and a few updates, I got a working code for my Moto X 2nd gen. Thanks!

Can't praise these guys enough. They sorted my problem out quickly and efficiently. Highly recommended.

I received y unlocking codes in 1 day! And it was on the weekend! It worked the very first time, and at the same price Wind Canada. Would have charged me! Only it would have been more difficult, and it would take longer to get it from them! Other companies couldn't find code(s), or they didn't work! Keep up the good work! All my business goes to you in the future! Bye for now! From Dennis in London Ontario, Canada.

So I didn't get my code until 1.5 months later and despite claims to provide it (usually) within 24 hours, they did not. At first, no communication about what had happened but then they offered constant stream of excuses, lies, and chiding (basically whining at me for my impatience and unhappiness with their gawd-awful customer service). Then nothing for an entire month before the code magically showed up with no apologies, no offers to provide a rebate or anything. Just an awful company to work with.

I'd take any positive reviews with a very massive grain-of-salt because they read like shill account or fake account reviews. I wasn't the only one with this issue and they conveniently would delete any negative comments on their website. AVOID and spread the word. Don't let other people convince you otherwise and don't let your fellow customers get ripped off by these guys. BOO!

I bought my phone in canada (when I was living there) and had to move back home to the uk. Unfortunately no British Sim cards would work in my phone because the phone was locked. I went to many unlocking stores in the uk but had no hope! I tried this online and figured that I had nothing to loose. I checked my emails hourly to see if anything had come through and as promised it came on the 23rd hour (they promise it would be sent withing 24 hours) and to my amazement it worked! I am absolutely over the moon. This has saved me a huge amount of money as the next step was buying a new phone. I highly recommend and thank you so much! I am once again a social butterfly.

I was impressed by the amount of positive follow-up by Cellunlocker when I expressed a problem starting up my new phone - it was not related to the unlock code provided by this company. Eventually the matter was fixed by the phone seller and the unlock code worked perfectly the first time. I would definitely use them again.

I got my code back a bit later than expected (3 days) but I followed the exact instructions given to me and it worked right away. I have a HTC m8. I was a bit worried because of some bad reviews but in my case, I'm really happy and ready to travel to Sweden!

J'ai reçu mon code plus tard que prévu (3 jours plus tard) mais tout a bien fonctionné en suivant les instructions attentivement. J'étais un peu inquiet à la lecture de certains commentaires négatifs mais dans mon cas, tout est ok.