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Catherine's has a rating of 1.2 stars from 245 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Catherine's most frequently mention customer service, credit card, and business days problems. Catherine's ranks 168th among Plus Size sites.
No positive highlights yet
I received a charge from Catherine's and found out that it was for a subscription that I had no knowledge of. I called customer service and the agent canceled my subscription. I also requested that my funds be returned to my card. Waiting for that request to be filled,nothing yet. There is nothing on the website that states a charge would be debited off my card for a subscription. I decided to check the reviews and see if anyone else had this issue, and I see that I'm not the only one. If a company offers rewards be ethical and let that customer know what to expect with charges and membership. I just want my money refunded and my card number taken out of their database.
Very slow shipping. I had to return all merchandise due to not fitting properly. Everything runs extremely large. When the items were returned, they did not give me a full refund. A month later I was charged a $18 fee. When I called to inquire about this charge they said it was their monthly fee for their rewards program that I did not sign up for. RIDICULOUS!
Although I throughly love shopping at Catherine's, online the color I ordered was Bombshell Yellow, the color I received was Schoolbus Yellow. Not what I ordered, so now I have to put gas in my car drive well over 30 miles to exchange this! Maybe I should rent a car and send you the bill, I live on a fixed income, that doesn't mean I want to dress like it. Thank you
Clothes are good quality. Just need to be a bit younger looking but not teeny bopper in the dressy casual & the casual clothes. The sales clerks are always very nice & helpful.
They've raised their prices within the past 5-7 years, so you have to search out the deals and coupons, but their clothes are of a higher quality than most plus sized clothes. It's the best place for extended plus. If you're a regular plus, Kohls has better prices. If you have an issue and need customer service, call, don't web chat.
Tip for consumers:
Return to store, they will ship it back for free.
I ordered a jacket online and returned it through the store. It went smoothly and there were no questions about how long I had the jacket and why I was returning it. The saleswoman was very polite and helpful.
The site is easy to use and has a nice search function. I'm happy with the quality of clothing and the variety of choices. Sometimes, the sales offered on the website and the store do not match each other which can be confusing.
Finally I found this store as an online shop where i don't have to try on the clothes I want to wear before I buy it.
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Catherines? Is dedicated to providing the best in women's plus size fashion. Designed specifically for the plus size woman & guaranteed to fit you beautifully. Free shipping to stores every day.
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