CashStar

Ordered a gift card for $#*!'s Sporting Goods several days before the recipient's birthday. Paid for the absolute fastest shipping they offered, which should've meant the card arrived in plenty of time. Turns out, my order took over a week to arrive (and arrived 2 days late) simply because they didn't get off their butts to PROCESS the gift card until 3 days after purchase. Not really sure why a company that specializes in gift cards is unable to get gift cards shipped the same day or the next day. First email to them about this issue was completely ignored. Second one was met with an indifferent "too bad so sad" kind of response.

Terrible terrible service! Shocked IKEA is dealing with this company. Will only cause IKEA bad reviews and very angry customers. Cashstar took my money immediately from my credit card, sent email confirmation of orders, waited 2 hours and nothing. Called Cashstar, lady said I would receive within 30 minutes. 10 minutes later I get an email from Cashstar saying unable to process my orders. But you certainly have my funds! And will now need to chase them for my money back. Called for an explanation, was given the "do to privacy" I cannot advise other than we cannot proceeds your order. What the hell is that suppose to mean? Rude and no information or explanation. Biggest scam in my opinion.

The bad reputation of this company is well earned! I've been two weeks trying to get them to resend a gift card for my granddaughter that, as acknowledged by their own system via email, could not be delivered. I had to replace this with an alternate gift for my granddaughter and want my money refunded. Guess what - they don't do refunds. No matter the reason!

Great selection of vendors; something for everybody. Good place to look for a gift option for all those hard-to-shop-for people in your life. One thing that I thought could be improved however, is the user interface of the website. Sifting through all the categories I didn't need by scrolling down the home page was a bit annoying. Otherwise, great website.

Do Not Deal With this Company. I bought a Texas Roadouse gift certificate and sent it to friends. Ordered the card on Feb, 6 2020 and they recieved it on feb, 10,2020. I got an suspicious email today 2/14/2020 saying the the card is unable to be activated. I called them and dealt with them for 30 minutes to find out the email is real and the card is no good. Offered me 10% of the card for my troubles. LOL I just spent 30 minutes on the phone with you and you're offering me $6. WOW thanks. Luckily my friends hadn't tried to use the card yet. What if they had shown up and ordered dinner and then found out the card was invalid? Only bright side is they refunded my money to my PayPal right away. Needless to say I will never do business with this comapny again.

I was on best buy yesterday because i wanted to buy a bike. Which cost $2168. I wanted to use 2 cards but didnt had that option. Called customer service and they advise me to purchase 2 ecard and that should do the trick. I then decided to proceed with purchasing the cards online. After 30 minutes of not receiving the cards, i reached out to best buy with my order numbers. They then told me thats not their order numbers. I argued with the rep who was very rude. Didn't help at all. I then proceeded to email and notice that it was best buy cash star. Boy oh boy, i got on google and read all these horrible reviews and thought i got scammed. I reached out to my bank immediately to have them refund me my $1000. However the claims dept was close. I was supposed to get my cards info yesterday. I woke up this morning and i received emails from cashstar with my cards. I immediately use them. Because i was afraid they may ended up stealing my card info. I give it a 3 star because the reps were rude and secondly, they took forever to send me my cards. But i am here to say they are certainly not scammers, since i got to use it to buy my bike. Its very disappointing thought that best buy reps doesn't know their own third party vendors.

Received gift card codes from OneBlood for blood donations and took many attempts to get the site to process the request.

I've bought a Roblox eGift Card from Cashstar of 50$ recently, and after talking to their support team (Discussing what has been taking a bit, which is definitely okay) they've deemed that they're unable to process my order at the time. I've seen that this commonly happens after checking multiple reviews, and I wouldn't generally recommend to buy gift cards from their site. Additionally, there's no way to get your money back after purchase (Although they said it could've been a pending hold, so it'll expire as soon as possible). It's not a good situation.

I am giving this two stars for great customer support, but really lack of proper payment and delivery.

Used cashstar for an IKEA gift card promotion, got $400 worth of GC with my Discover credit card. Got a confirmation email straightaway (Discover let the transaction go through but flagged it as potential fraud and temporarily restricted my account, I just had to approve it on an email they sent me). The bonus cards arrived about 5 hours later, and the main card arrive about 12 hours later. Now usually when you purchase gift cards on official websites, they arrive immediately. So, if that's not going to be the case, cashstar should make it abundantly clear in the confirmation email to spare their customers some (very warranted) consternation. From another thread on the same promotion, I can see that most if not all people got their gift card eventually, so this website is legit, but probably has some issues around processing times and communication.

It just doesn't work. Want to purchase a gift card? Sure! You give them you're money (in my case through Paypal) and it... doesn't work. The website begins to load forever and on Paypal it just says that the payment has been authorized. I find it frankly astounding that is possible for a web service like this one to just... not function. I have tried twice and i am not the only one for whom this does not work.

They took my money and did not give me my gift card. If 0 stars was an option they wouldn't even get thar. I will contact the bbb there email stated my ticket complaint was resolved I guess resolved in there favor because they took my money!
Tracie Smith

12-2-20: Ordered a Gift card as Christmas present. Received email saying will be mailed in 1-3 days... Visa charged 12-4-20.12-11-20: called to request status; Jose said it was in process to be mailed and I should expect it 12-24-20. Will be Too late to deliver... refund will take 7-10 days.
Unlike a reputable company, Cash Star claims your money before shipping product and has use of your money long after you cancel... and that is dependent upon A refund ever being processed!

Utterly useless and much of a scammer, this ''company'' just takes your money and goes on. I ordered a 10 dollar roblox gift card. They said the purchase is confirmed! Then another email went through saying that the gift card cant be processed, i tried contacting customer service, useless! Just made me go in circles. NEVER AGAIN, im very disappointed and curious just well because these companies let them scam us and do nothing about it.Its just that they had ONE JOB. Never again im reporting this company i hope they go out of business..

Very dissatisfied with CashStar service. In fact there is not a rating low enough for this company customer service. We made numerous calls regarding attempting to track down our order without success. They missed our delivery date and than expedited our order. They screwed up informed us they would expedite our order. Well a week late it still had not been processed let alone shipped! Mean while they had our money in their bank account. We attempted to cancel the order and get our money returned. Well that did not happen either as we continue to fight for our money or service. In addition, we paid extra money up front to guarantee the order and shipping. Attempted to talk with a supervisor and we were refused, none available. If you strive for mediocrity or do not care about your customers CashStar will take your money. It is a shame Giant Eagle farmed this service out to a company who cannot service their customers!
Happy Thanksgiving!

I purchased a 450.00 Home Depot gift card from Kroger. I ordered two porch rockers which totaled 372.56. My balance should be 77.44. When I went to HD to purchase later, the cashier told me I had a zero balance. I have tried everything from Hone Depot store to online customer service. They were helpful, but the blame lies with Cash Star. They owe me 77.44 and refuse to refund me or reapply this amount to a new gift card. If they are doing this, think of all the money they are stealing from people! Just awful customer service. Tried to make me lol like a liar, which I am not. I will no longer shop at HD now since they all of their gift cards are serviced with Cash Star!