Car Toys

Watch out, these guys are seriously dishonest! I had a CD/radio receiver installed on my car. They were busy, but told me they would have it done by 1pm. It wasn't done until after 4pm. They told me they had all the parts and I paid for what I thought was "the sale price". I was told the Bose speaker harness I wanted wasn't needed and they could do it with another harness that was "cheaper". Halfway through waiting, my little daughter needed to go home for her nap, and my husband came by. We switched cars, and he waited for me while I went home. My husband questioned the price, which was over $100 than he had been quoted a few days before. Turns out Car Toys jacks the price of their products way up before a sale, and you end up really paying more than if it wasn't on sale. Also, the jerk salesmen told my husband that I had asked for the more expensive harness (it wasn't really cheaper after all, it was MORE expensive) and claimed he had explained this all to me, and I ok'd it. Total lie. To top it all off, the install guy scratched the paint on the top of my car during the install. The top of my car was perfect, and now there's a big swirly scratch it the paint. Do NOT go to these guys, they suck.

About 6 months ago I bought a JL audio w6 speaker from car toys on 104th I purchased the warranty for 3 years. 3 months ago I had to utilize that warranty with this speaker I took the speaker in expecting it to be like the warranty I purchased AT quality Auto sound and expected them to replace my speaker they informed me that they had to send it to jail audio at this point and that they were well behind I did not know how far behind they were and I did not understand why this warranty was not like quality Auto sounds warranty where the speaker would just be replaced so here I sit 3 months later no speaker no one can give me an answer as to when I might get my speaker back and whenever I've asked for someone to call me back or they offered to call me back they never returned phone calls they're rude and tell me there's nothing they can do on a regular basis instead of trying to help ease my frustrations I was even told at one point by someone at the front desk that they did not even have a PO number on my speaker and we're not sure where it was that same day I also had car toys install my wife's amp and deck in her Jeep today we had to remove the amp and the way they installed the amp it crushed the RCA cable. I do not recommend anyone going to the store.

Jock and Plano Car Toys 5 stars with their service and professionalism. Excellent pairing of stereo and speakers.

Horrible experience. I brought our Jeep Rubicon in for a detail yesterday. I purposely did not go with the Groupon because even though it's advertised as a detail, it really isn't. They will state as such if you ask them. I agreed to pay almost $200 with tax for the interior detailing only. Waited 2 weeks for the appt.

Dropped the car off last night and the sales person walked out with me to look at the car. All good based on what we planned. At 10:30AM today, I get a call that it is going to be $75 more. $50 for pet hair and $25 for the size of my car. I think our small dog was in the trunk 2x over several years. Not sure where they even found dog hair. We have a Jeep Rubicon which is an average sized car. The guy who I spoke to was not helpful and couldn't understand why I was not happy about the situation. He was rude and said if I won't pay it to come and pick up the car. Would not acknowledge the bait and switch. I asked to speak to the manager as well. He said the manager would just back him up. I insisted, so thr manager did get on the phone and would not budge.

No one stated anything about possible extra charges when I dropped the car off. The manager stated, I should have had an installer look at the car and to think of this like you are getting repairs. How would I know that? Their employee walked out to the car, inspected it all and said it was an easy job because the car was just dusty and had rubber mats. The manager said things come up that you don't know of until you start work. Since their employee looked at the car and because I was not made aware of possible additional charges, that should have been on them. They would not budge, so we drove back and picked up the car. $200 for an interior detail is expensive as it is and then $275 is ridiculous. Then to throw the horrible customer service on top of that, I was very upset. We will never go back and will make sure and let others know. Waisted my husband and I leaving work to drop off the car and then go back to pick it up for nothing.

My review of CAR TOYS FEDERAL WAY. It will be long winded but should serve as a WARNING to anyone considering their services. The facts. Yes I bought and installed a Ford specific aftermarket plug and play head unit into my truck. It went in well and works great. I was not up to installing the back up camera on my own. I decided to pay to have the "professionals" do it. I went to the CAR TOYS FEDERAL WAY store to have my camera installed. I was told that they could do it in 1.50 hours but at a hefty cost of $300.00 bucks. After some thought I agreed since the main reason I bought a new head unit was for the camera. Hours passed. I was dodged by every employee as I approached them for updates. When I actually pinned one down I was told another 10-15 minutes. Eight hours later I was told my truck was ready. I was thinking cool. It was long and expensive but mission accomplished. I was only fooling myself. I got home and the camera did not work the very first time I used it. Oddly it became functional for two weeks before it met its death. I made another trip to CAR TOYS FEDERAL WAY but had to make yet another appointment to have it fixed. Well after another 1.50 hours waiting the kid came to talk to me. Here's how it goes. "You're all finished. I found two cut wires and soldered them back together (pics will show their suicide) but was not able to get the camera to work. Unfortunately since you supplied the camera we are not able to warranty our work." Well that's VERY convenient considering CAR TOYS FEDERAL WAY agreed to do the work with mention of this minor formality. I decided to contact them and discovered their FB page. After complaining here's what I got. "Car Toys It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at *******@cartoys.com at your earliest convenience and we will do our best to resolve this with you. Please be sure to include your phone number so we may contact you directly. Thank you." Great public PR comment but they obviously are not interested in resolving their issue. I've heard NOTHING back from the. I decided to check the functionality of my camera and their installation. I purchased a new camera just to verify whether the first camera went bad or if CAR TOYS FEDERAL WAY did a bad installation. WOW, The new camera does not work. They stand by their work, so I'll include some pictures that they will surely be proud of. I'm no expert but they ran the wires through the tail gate torsion assist. Yep that looks like a wire guillotine. "A BETTER WAY TO GO" is far-far away from CAR TOYS FEDERAL WAY! Step it up CAR TOYS FEDERAL WAY. You're up, another public PR comment, or real action?