CarShield

Had problem with my billing due to my credit card expiring. The agent was very helpful in adding my new card and insured my bill was paid on time. Great service!

There is no experience yet! I will let you know when my car needs repairs, and if I will have issues from car shield not willing to pay my dealer or any other car shop! I only called to get some additional information, etc.

I needed a CV put in and I had to use a used one in it plase. I also waited 6 to 7 days.
Payed taxes on all that was done. Disappointed with car shield. When they told me I had to pay for a better on. I got let down. Because they won't pay for it. I rather not say more. But disappointed with the program..

Though a long drawn out process where the part needed for my car was in short supply Carshield hung in there with me. With the dealership searching AND Carshield searching too for the part after 2 failed to program to my car, we were able to locate exactly what was needed after 6 months and it programmed to my car immediately without incident! Through the collaborative effort of myself, dealership and Carshield we stayed in contact and got the job done and completed.
Dealership was initially not interested in working with Carshield because they had been burned before and NOT paid for job completed early on in Carshield's beginnings. Thanks to excellent CS when I relayed this to the company they reached out to the leery dealership and insured them they had updated and upgraded their systems. My dealership agreed to work with Carshield tho skeptical and got everything done in the 6 month timeframe. I picked my car up last week and it's driving great. I signed off on the invoice at pickup, paid my deductible and will be following up with Carshield to ensure my dealership was paid in full!
I've so far been satisfied with Carshield and will continue to support them as long as they continue to keep up this quality of services for my prized possession car. Thanks Carshield and Jenkins Dodge service department for your hard work and dedication to getting my car back in the road.

I told you I can't afford the service. You offered an extension. The next month I called the day of payment to cancel you took the payment anyway. I asked for a refund for this was same day, you said you don't give refund made the same day & proceeded to state I should have called sooner. Well when you get to be 67yrs old hopefully you'll remember time management & appts have a way of wearing you down. I asked for a supervisor your tone changed said someone will call me 24-48 hrs. This was Monday & I'm giving my review Wednesday, no call back. How can I give you a good review when this is your response.

I was very happy with the info that the rep gave me over the phone it has made me realize that car shield has been a worth while my money and has been a real help thanks

I had to update my credit card information due to the fact that it was compromised. The I spoke to was extremely patient and understanding took care of the problem right away.

Car shield is a scam. I signed on with car shield in order to offset the little things on my car that insurance didn't cover. When my car ended up having transmission issues it took forever for them to get me into a shop. They finally told me to go to a place and the shop and car shield had zero communication with each other and my car sat there for almost 2 months. I was on the phone with the mechanic and car shield nonstop because they failed to communicate with each other. I was doing more work than car shield. Eventually I pulled my car out of that garage and brought it to a different car shield affiliated shop. When I finally got it to the other shop, I ended up paying for my own diagnostics and almost paying 100% of the repair cost for the issue with my car. Car shield didn't do anything except draw this process out for almost 3 months. I ended up paying more with car shield. Not only did I pay for my own replacements, but I also had to pay them a monthly fee for nothing.
Long story short car shield is a scam. You might as well just save the money that you'd pay them each month and just stash it away so you can fix your car if it breaks down. In the end you will be paying way more with car shield.

Car made a weird noise like a drill going off. Brought to car dealer and they found out what it was, called car shield and they approved it right away. As they were working on it found something else wrong, called car shield and again approved it, plus set me up with a rental. Glad I have them.

My vehicle is still being evaluated by the dealer but the concierge was very helpful in getting me on the right direction to receive the proper service

Submitted claim. Denied, parts not covered. Was clearly noted in the contract certain parts not covered. The representative offered a list of mobile mechanics, perhaps cost would be less.

Because CarShield sent an inspector out to inspect the repairs in advance, my Repair Shop couldn't start the repairs timely. Then CarShield would not tell them how much of the bill CarShield would pay until I had approved my portion! My portion was incorrect because Belts & Hoses that were covered with oil, weren't included in CarShield's estimate! The owner of my Repair Shop said they had never had a warranty company do that! They said they only dealt with CarShield for me because I was a repeat customer and wouldn't deal with CarShield under any other circumstances! I am dropping CarShield! They are awful! I brought my car to the Repair Shop 8 days ago and it wasn't ready till today!

Mostly I was excited about the service. I was caught off guard when I was told I needed to have bought certain contracts as my purchase does not cover all of the car.

So far I'm satisfied with this company. They have good customer reps and they have good knowledge of my warranty information. I would recommend them to anyone to help them save money on repairs.

Unfortunately, my car broke down early on Saturday so I was close enough to the dealership to take it in and drop it off and when they came back and told me I needed a whole new engine and that it would cost me about $8000 I whipped out my car shield membership card and handed it to him and I said can we give this a try so the dealership did what they had to do on their end and unfortunately because of it being the weekend and then a holiday Monday it seemed like time was dragging, but both the dealership and car shield were working very diligently on their end. I turned in all my receipts as long as I have had the car they reviewed it that process took me a little time to learn, but I figured my way through it with the help of one of the representatives so they sent out an inspector to look at the vehicle. Discussed with the dealership with that they would take care of and the prices that they would agree on and from there, everything just fell into place instead of having to install a whole new engine. It was some gear crank in the engine, blah blah blah, and that reduce the price to about $2500. Well once the inspector took a look at everything he said it was covered and all I paid was my deductible. I was ecstatic. I wasn't sure if this was going to be the real deal or if I had got stiff, but I'm so happy I got car shield thank you guys.

Called for information and the service was very friendly and helpful, the process went well and looking for to hopefully not need the service but feel good if I do need it.

It was very awesome. The person was very alert. Answered all my questions resolved. My problem within seconds very efficient. The people are so cordial and polite.

My experience is horrible. I am paying y'all for insurance and you are doing what you said you suppose to do. I have not have my car for almost two weeks. And y'all are fighting about parts with the service company. Please just fix my car. I am so depressed right now.

My first experience with Car SHIELD Was amazing, then something else happened to my car and they came through again. That's why car shield is my choice every time. This is my very important choice to stay with CAR SHIELD.

Home Safe is where I have a problem with your company. I was a member for about 45 days Everthing hit the Fan. Look at my record and you will see what I am talking about. You was suppose to contact me Via by phone. My Cell number *******295 I will wait to hear from you no more Surveys Home phone *******905 No problem with Car Shield's. Home Safe is were the BIG PROBLEMS IS.