CarShield

My customer service rep was amazing from start to finish...so personable, helpful, a great phone presence (patient and kind) that does not shine through much these days. She is an asset to Car Shield. Everything went through smoothly and more! Thank you! Thank you! Happy Holidays.

Generally, satisfied. Above my deductible I had to lay out an additional $295.00 which I did not expect nor welcome. To complete the necessary repair, the ignition wire and spark plugs needed to be removed. Which necessitated the replacement of both components. I understand those two items are not covered, however, since the oil leak repair required their disturbance I believe Car Shield should have covered the cost including additional labor fee for replacement. Let me say, I realize CarShield does not consider coverage of items under the contract. I would not put in a claim for just ignition wire and spark plugs had they not been intricate parts of the complete repair. It seems that when necessitated these items should be included in the total repair cost. I hope you use my thoughts as a gentle push to include such items in total repair going forward. Thank you for your consideration.

It was not complicated. The representative was kind, knowledgeable, and reasonable. She gave me my opinions and sought to cover all possibilities. It was a very good experience. I hope I never need to cash in on my coverage. If I have to cash in Car Shield's coverage then I will truly know of your integrity.
Thanks

Having a roaring noise when driving and air conditioner not cooling. Diagnosis not covered how else can i find out what's wrong with vehicle if diagnosis not covered.

I called to update the expiration date on my credit card, which was quick and easy with no transfers and the service representative was very friendly and knowledgeable.

Your social is explain to me how to take care of business when ready to detail and they sent the information that I request. She did a very great job. Sorry I didn't get her name.

I have a 2017 Genesis G80 with only 37K miles; I was having a transmission problem which, ultimately, was diagnosed as faulty. Why, at 37K miles, I have no idea! I just picked up the vehicle today and it runs like new. The only concern I had when talking with the Car Shield folks initially was that my $100 deductible wouldn't cover the needed replacement cost. Although I took the car to the only Genesis dealer in Las Vegas, when the claim was submitted, their hourly labor costs and time for repair exceeded the standard used by Car Shield. Having said that, I AM VERY HAPPY with the amount that was agreed upon--an out-of-pocket expense of $1,770.

I took my car to the dealership because a caution light came on. My car was immediately taken care of in a very timely and professional manner. I will certainly give kudos to this dealership to all my friends who will need to have coverage for their vehicles. I will let them know positive things about Car Shield.

I was so happy how easy the process was, and how fast. I recommend Car Shield to all of my friends and family. Thank you for being true to what you advertise on tv!

No stress on checking in at Midas in Hillsboro. The pleasantries was were
Professional and detailed 👌 on requesting
For an work order from Carshield!
Excellent Service...

My card that was used to make my payment expired and the representative called me about it and it took me a couple of days to get the info back to them. They worked with me and kept everything on track without interruption.

So far I am still learning the ins and outs of Car Shield, have the service for some time and only used it two times and was very glad i had it, Hope that holds true for the future as I have use of the service once again.

I bought this extended warranty while I had less than 30,000 miles on my truck. The price was right and the service is exemplary. I had a great time dealing with the company, and am looking forward to the peace that having this warranty will give me for the next 5 years

When I originally got your service, your representative told me that I was covered bumper-to-bumper on anything now I get told you will only cover me $200 on a transmission problem and a DEFproblem that your people say is none of your problem I am completely dissatisfied with your abilities. I think you misled me your representative did anyway it's going to cost me out-of-pocket $2200 because of your people's misrepresentation to me I am reporting you to the Better Business Bureau and telling everyone I know and believe me, I know lots of people. Again

The covered vehicle, a 2017 with approximately 100,007 miles was destroyed in a collision. No significant claims were made to Car Shield on this vehicle.

Ended up that it was my battery but alternator was fine so didn't actually have to use my coverage other than that I would have put everything at highly satisfactory especially customer service

I paid for years, ask car shield to help fix car twice, I was denied. I am clearly closing the account as soon as possible. Car shield is a fraud. Delete my number and never ever contact me again

Due to scheduling issues, this never got solved every time I talk to Car Shield. I got a different person who told me a different thing then I finally got somebody who told me to go down to Centerville, which is very long way from me and when I got down there and they said you needed an appointment and I specifically asked the young lady do I need an appointment She said no so the issue isn't resolved. I don't plan to resolve the issue, but I will keep Car Shield for hopefully nothing else goes wrong.

I was able to take care of this in just a few phone calls all was taken care of fast car was fixed quickly and the shop received the payment in a timely manner thank you

Had problem with my billing due to my credit card expiring. The agent was very helpful in adding my new card and insured my bill was paid on time. Great service!