CarShield

I took my car to Windward Ford for a/c repair 02/04/25 and they said they were waiting for car shield inspection. It is now 1 week and nothing has been resolved.

First call to Carshield she was very helpful in finding a shop that would do the necessary work and accept carshield. But after my truck was a week at the shop with no action taken (Avoid Firestone Lakeland, TN!) called carshield back and told them I had to find a new shop and she basically led me to believe I'm on my own. They sure don't mind collecting my monthly premiums.

I told you not o charge my credit card, Told you I was looking to compare pricing with other companies first and you just went ahead and charged you fee WITHIOUT my permission. You then charged the new card I was issued whiteout my permission once again. I enjoyed your service when I had it but now I am just going to move on with a different provider.

I took my car to the shop to get it fix told them I had car shield. No problem they said they used them. Call car shield and got a rental. For the length. Of time. Getting car fix. Just paid my deductible. And that was all for a 4000 cost I didn't have to pay. That car shield for doing what u say u will do.

Absolutely amazing! The quality exceeded my expectations, and the service was top-notch. Everything was seamless from start to finish. Highly recommend!

Thought was a good coverage but turns out not everything that pertaining to a motor or transmission is not covered so yall don't have to pay for the service

Carshield was very fast in responding & gave us a call to let us know that it was just the $100 deductible & that if we let them send the part to the Dealership, instead of using the Dealership part that we wouldn't have to pay another $58 for the Dealerships part cost.
We are now just waiting for the part to come into the Dealership.
Thank you
Bill & Sylvia Jones

I am very satisfied by the claims paid by CarShield but when I signed up I was under the assumption that my portion would be the $75 (now $100) deductable and CarShield would pay the cost for repairs. I've had several repairs e.g. tie rod and ball joint and I've had to pay for almost half of the cost. According to CarShield you can take your vehicle to any mechanic and since I have a Mercedes, I take my vehicle to the Mercedes Service Dept. for all of my maintenance. I will continue keeping CarShield because it does save me money.

Wonderful company always there when I've needed them. Some people give bad reviews but I think it has a lot to do with the companies they are talking their cars to for service.

First day back to work after 3wk Christmas vacation. Car wouldn't start in garage. Called, Responded. Told me what and when to expect relief. Waited. Technician responded & confirmed previous conversation. Auto body shop texted to state eta at my residence. They arrived before time, happy & ready to fix my issue and he did. My experience and problem was resolved in less than 45 minutes during a wintery storm on 1/6/25.
I am totally pleased w the professionalism of Carshield and they are work their weight in Gold

On the phone, dealing with premium payment issues, people have been very helpful. My recent claim with them on repairs on one of my vehicles was handled perfectly, all one could hope for.

Carshield handled my claim in a timely manner and I didn't have to put any effort into it myself. The dealership and carshield worked together directly and I'm highly satisfied with the end results. This is my very first auto repair claim and I must say I'm truly impressed with excellent customer service. Thank you Carshield for making my experience a pleasant one every step of the way.

I was calling to see if my coverage covered the issue that I was having at that time. I was told No. That is ok...It is not anything to worry about...Car Shield coverage that I have covers what I manily want and wanted.It is all good...Just know that car shield has you covered...that is all I need to know...

A/C wasn't working. Contacted CarShield to help locate a repair facility. Once we found one, the repair went smooth. They even helped me with the rental car. Very Pleased!

I'm not sure why I am receiving this message. I didn't contact Car shield?
I was out of town, on an elk hunt. Didn't have much contact with text, email, or phone calls. So what is going on with my account?
I should only have 1 vehicle. And only one address. Thank you

I have been with American Auto Shield for quite some time and I have to admit I am very disappointed about the way I have found out that they do business.
First of all they don't protect their customers from being forced to pay excessive fees and over priced parts and labor costs to auto repair shops. They in fact just in my opinion what I am experiencing is they are almost condoning this behavior. Because they are just saying that they are ok to charge whatever price they want. Just saying that we will not pay because the customer will have to pay it or not be able to get their vehicle out of the repair shop. So once they have been established as the repair shop the customer is stuck with NOT THE DEDUCTIBLE ACCORDING TO THE CONTRACT BUT ACCORDING TO THE AMOUNT THAT AMERICAN AUTO SHIELD REFUSED TO PAY AND DROP ON THE LAP OF IT'S CUSTOMERS.
AND THIS IS FLAT OUT WRONG. AND UNFAIR PRACTICES. PERIOD!

Not covering anything related to emission control makes no sense. And that is even with their best plan. They need to cover essential ECM related repairs if they want remain relevant. Their competitors do cover that segment.

My customer service rep was amazing from start to finish...so personable, helpful, a great phone presence (patient and kind) that does not shine through much these days. She is an asset to Car Shield. Everything went through smoothly and more! Thank you! Thank you! Happy Holidays.