Overview
CarShield has a rating of 4.2 stars from 4,869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.
I had been a customer with Car Shield for five year. Two weeks ago my transmission crashed and they stood by their contract and I am in the process of repairing my car.
I had a transmission issue while on vacation. I used AAMCO transmission repair. AAMCO assisted in filing my claim.
Once the claim was submitted Car Shield worked hard to help expedite my repair so I could return home.
I'm not sure if I got lucky because both my Car Shield adjuster and the AAMCO repair shop were both great.
Thank you Car Shield.
Alan, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Awful! They were very difficult for the dealership to work with then jewed them down below our deductible then informed us they would not cover expenses
Jackie, we understand that your recent interaction claim may not have met your expectations, and we'd like the opportunity to learn more about what happened. We would like to look into your claim for further review. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162. We look forward to speaking with you soon.
1. All of my claims were not approved and paid for. 2. CarShield only paid 69% of the cost to replace my vehicle bad starter. 3. My vehicle was at the dealership for over two days after the repair was completed waiting for the dealership to be paid by CarShield before the dealership can release my vehicle.
Walter, we appreciate the time you took to leave a review. After further review of your account, it appears there are some parts that were not listed for coverage under your contract. Furthermore, it appears there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Look at my review title! I will never ever deal with you guys or give you a good recommendation! I still have membership through 4/6/25 at which time it will be discontinued!
Kushal, we're committed to providing the best possible experience for our customers. We understand that your recent interaction may not have met your expectations, and we'd like the opportunity to learn more about what happened. Please reach out to our dedicated Customer Service team at 1-800-587-4162. Our representatives are available to listen to your concerns, answer any questions you may have, and take the necessary steps to address the situation. Your feedback is invaluable in helping us improve our products and services, and we want to ensure your concerns are heard and addressed promptly.
Very good all questions answered to my satisfied. Agent was very help full and was know legible of car shield program. Follow-up call the following day was help full in my decision to enroll in the program
John, thanks for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I called 2 weeks ago, no update as of yet.
But I have every confidence that things will work out.
Again, I haven't been contacted by anyone since I spoke with Brian from carshield.
Brian, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
The service plan information/purchase phase was quick and professional. I feel secure having mechanical repair coverage for my vehicle. Hope I don't need it but it is better to have it and not need it than to need it and not have it.
Charlie, thank you for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Even though I have not had any repairs done, I did need to call for my new payment info to you. The clerk was very happy to assist and did a great service for me.
Juanita, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
On day one, call in, ask for help and check if cover. My impression from person in contact, I was cover. Got all info and pass it forward. Time pay for work, told not cover.
Claude, we sincerely apologize for any inconvenience or frustration this situation may have caused. To verify coverage for the necessary repairs, please advise your chosen repair facility to contact our Claims Department directly. When they call, it's crucial that they provide a comprehensive diagnostic report that includes specific part numbers. This information will allow our claims adjusters to assess the situation accurately and determine the extent of your coverage. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
My 2015 Toyota Rav 4 liftgate wasn't closing properly. It needed struts and liftgate sensor. Carshield paid most of the cost for the struts but refused to pay for the sensor, leaving me to pay $300 for the struts+ $700 for the sensor instead of the $100 they misleadingly advertise. 😒
Gary, upon further review, it appears there is an approved authorization for both rear power tailgate support/struts. We do not see anything on the claim regarding a sensor. If there is an issue with the sensor, please have the Repair Facility send in the documentation so we can review that information. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Called to update credit card information. Representative was very nice. I asked her to email me a copy of the contract, which she said she would. I never received it. 🤷🏻
Henry, we appreciate your feedback. We have emailed a copy of your contract to the email we have on file for you. We have also mailed your contract to you as well. We advise it may take 7-10 business days to arrive. If you have any questions or need further assistance, please don’t hesitate to call us.
HORRIBLE. From the time we initiated the claim to payment our service was horrible. Our transmission in our 2015 Tahoe went out. THIS WAS WHY WE BOUGHT THE INSURANCE! It we teeth pulling to get you to approve, when we took it to a Certified Transmission place. You wanted to use USED PARTS, when that is not what I was paying for. Then you requested multiple quotes, when the quotes were sent multiple times with pictures. Multiple customer service reps handled our account and not one could explain why this was being handled so poorly. Not one returned a call when asked. I still had to pay $800 out of pocket. I'm asking myself why should I keep this insurance now! I have another vehicle insurance by you guys and I will be looking for other options due to this horrible experience
Angela, it is unfortunate to hear that you are not satisfied with our services. After further review, there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide that led to the out-of-pocket costs in the claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have. We are here to assist in any way we can.
I want to know what taking so long to get my car straight and I spoke with the mechanic at the dealer about my car and he said he waiting for claim adjuster to get back with him and it been over a week now we haven't heard back from him
Brenda, we apologize for any confusion regarding your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
I was very satisfied with my experience when I filed my claim. Quick turn around, little paperwork, no hiccups. I have recommended car shield to several people.
Jennifer, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
TOOK MY TRUCK TO THE DEALER THEY TOLD YOU WHAT WAS WRONG I HAD TWO OPTIONS USE YOUR PARTS FOR ONE OR THEIRS FOR ANOTHER PRICE CHOOSE TRUCK FIXED IN 2 DAYS GREAT FOR ME THANKS FOR MAKING IT EASY TO GET MY TRUCK FIXED AND FAST
Jackie, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Still waiting on a response from an adjuster at from Friday the 28th of February I've been waiting to get my car fixed ever since August of last year and I'm still waiting because people cannot comply at your place thank you
Angela, we apologize for any delay regarding the claims process. Upon further review, the claim has been recently authorized. If you have any questions or need further assistance, please don’t hesitate to call us.
I had a debit card compromised and didn't change it in my account. A very polite worker helped us get the correct card registered and the past due amount paid for.
John, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Since this was only the second time I had to request service the only thing I was very disapointed with was the "nit-pickin" when it came to the interpretation of the verbage in the contract for the clarification of electrical approval/authorization regardomg original parts versus insralled parts.
Lynda, our team is dedicated to ensuring you have a smooth and stress-free experience. We are here to help you understand your contract and assist in the claims process. Whether it's a simple inquiry or a more complex issue, our friendly and knowledgeable staff are ready to assist you. Your satisfaction is our top priority, and we are committed to providing you with the best possible service.
From start to finish the customer service is amazing! Every step of the way I was contacted to be updated on the progress of my claim. The fact that I can keep my car on the road and insured against troubles that would otherwise keep me sidelined and looking to purchase another vehicle is more than worth it IMO. If you haven't already, BUY THIS COVERAGE! You won't regret it, I promise you! There's a reason they're the number one auto protection company in the U.S. if your vehicle breaks down, towing is provided. While your car is in the shop, rental vehicle is available with certain plans. And best of all you're not stuck with a high repair bill. I consider myself the unofficial spokes person for Car Shield because I spread the word to everyone I come in contact with. IT'S SO WORTH IT!
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Chris, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.