From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My auto a/c went out. Filed a claim. No problems with the claim. My car was fixed.
Your social is explain to me how to take care of business when ready to detail and they sent the information that I request. She did a very great job. Sorry I didn't get her name.
Charles, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Fast and easy. It was effortless dealing with my dealer service.
Dennis, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I needed to cancel my upcoming payment for March for a later date. I had no problem, it worked out for me. Thank you...
Anna, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I have not had any experience with you. My car is the only thing I have covered and it is OK. As for Home safe, etc. they are all con artist and I do not want any of them. So stop them if you are involved.
Sami Aeverman
Sami, it appears the review you left is about a different company. We would appreciate it if you would like to leave a review reflecting your experience with CarShield. Please call our Customer Service if you have any questions or concerns.
It was a satisfying experience I would do it again if I needed to
Earlie, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Sales people don't give correct information false information
Herman, we apologize for any confusion regarding your coverage. All calls are recorded for quality assurance and after a review of the sales call, we can confirm the sales representative did advise that the vehicle's routine maintenance and wear and tear items would not be covered. We want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need to make informed decisions about your coverage.
The young man I spoke with gave me every break and discount he could. I was really pleased with the entire conversation we had and the final outcome. I would recommend Car Shield to everyone.
Michele, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
You're treated very kindly and the information is given to you whereas you can understand.
Gail, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Salesman was very thorough. Everything was as he quoted when I reviewed the final contract.
Jackie, thank you for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I have always been very satisfied with car shieldihabe never had a claim but still very happy
Judi, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
I called Car Shield and the Dealership was contacted by Car Shield representative…afterwards I received message that my car was covered and the needed work was done. Thanks Car Shield
Cecilia, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
We had a fan on are Heater, that was running, and would not shut off, and running out battery down.
A very good company.
Shelia, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Courteous, knowledgeable of claim process. Willing to understand my situation.
William, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
My van situation was taken care in timely manner. Everyone were very cautious and helpful. Surprised to come and get a person to talk with. Rental car was provided which was a great plus due to time it took to get car back.
Was surprised thst me deductible was 100.00 not 50.00 as stated in contract. Wanted my car back so paid it.
Marjorie, we appreciate the time you took to leave a review! However, upon further review, your recent claim file indicates your deductible is $50. It appears there was an out-of-pocket expense for the differences in labor times between what the repair facility charged and what was recommended by a nationally recognized labor guide. Please don't hesitate to contact us if you have any questions or concerns.
Everything went very well. Everyone I spoke to was very professional and answered all my questions and concerns
Joseph, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
I am a new customer. I had to change my
Card payment to a new one.The ease and understanding to resolve my issue was fantastic.
Charles, thank you for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I told you I can't afford the service. You offered an extension. The next month I called the day of payment to cancel you took the payment anyway. I asked for a refund for this was same day, you said you don't give refund made the same day & proceeded to state I should have called sooner. Well when you get to be 67yrs old hopefully you'll remember time management & appts have a way of wearing you down. I asked for a supervisor your tone changed said someone will call me 24-48 hrs. This was Monday & I'm giving my review Wednesday, no call back. How can I give you a good review when this is your response.
Toni, this is unfortunate to hear and we apologize for any inconvenience or confusion this has caused. We appreciate you bringing this matter to our attention. We want to assure you that we are currently reviewing your account to verify everything was handled accordingly. In the meantime, if you have any questions, please contact our Customer Service at 1-800-587-4162.
When my car broke down, I was provide towing service very fast.
Antonio, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Customer service was very nice, but I was disappointed in the policy coverage or lack of coverage. Exhaust systems are not covered but should be as it is a direct connection and extension of the Engine!
James, we appreciate your feedback. We are always working on providing better services each day to ensure qualifying vehicles are getting the most adequate protection available. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Delfina, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!