From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
A little touch and go to begin with, do the two opinions on the fact of where to get it from. Once that was resolved it was, for us any way, clear sailing.
After avoiding hundreds of calls. I researched car warranties and chose Car Shield. I Contacted car shield and negotiated a contract. The lady said she would mail me the contract and immediately send me an email contract. I received neither. After about a week, I contacted Car Shield and was told by a very efficient employee that you were sorry I had not received anything and that she would start everything immediately. Which she did. I was concerned during that week that I might have been scammed. However, I instructed my card payee to only make one payment. It appears That everything is now as it should be, and I can quit worrying. Thank you
Bob, we sincerely apologize for any inconvenience this has caused. Upon further review, the contract was mailed on March 10th, it may take up to business days for it to come in the mail. If you have not received it in that time, please contact our Customer Service Department to verify we have the correct address.
Thought was a good coverage but turns out not everything that pertaining to a motor or transmission is not covered so yall don't have to pay for the service
Rudy, upon further review, it was determined that the claim was denied due to the specific exclusions outlined in your contract. We want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need to make informed decisions about your coverage.
My card that was used to make my payment expired and the representative called me about it and it took me a couple of days to get the info back to them. They worked with me and kept everything on track without interruption.
Thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
We never used the service, I am glad we had it.
Just in case. Thank God.
John, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Didn't get the warranty that I thought I was getting for my vehicle
Robert, that is unfortunate to hear and we apologize that there may have been confusion about your coverage. We do go over what is covered with you on the initial phone call and also send you the policy right away to review. Our Customer Service Department is readily available to assist you with any inquiries or concerns you may have regarding your plan. Please don't hesitate to reach out to them for further clarification or support. We value your peace of mind and want to ensure you feel confident and informed about your coverage details.
It was not covered by my contract. The work that needed done was not covered by my contract.
Eileen, that is unfortunate and we’re sorry for the inconvenience. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
I have been a customer with Car Shield for several years. I have misplaced my contract. I called
Car Shield. Customer service listened very intently. She was very polite, knowledgeable, efficient, and very informative and I received a copy very quickly. Car Shield definitely has an excellent customer service.
Sandra, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
I haven't had to use car shield at this time. When I do I will give survey.
Mary, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
I took my car into a dealership to get it repaired. They got in touch with car shield and ask them to come and look at the track and let them show them what's wrong with the truck. Carcield immediately told them what they would pay, and the dealership went ahead and fixed yet. I zipher had to step in and be a part of what car shield offered. They paid everything and I paid my deductible. It was easily done, and I had no brainfade!
I was so happy that I had car shield
Jane, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I was so happy how easy the process was, and how fast. I recommend Car Shield to all of my friends and family. Thank you for being true to what you advertise on tv!
Candy, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
My car broke down with the same issue I had 8 months ago and Car Shield put the onus on the repair shop to have the problems fixed again.
Donald, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have regarding your repairs.
I contacted them about an intermittent noise in my front end and they contacted a repair shop and made an appointment. The repair shop did have a high (4+) rating, but I had to cancel that appointment based on my wife's schedule.
Bryan, we appreciate the time you took to leave a review. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
It wasn't what I expected it still cost me half the price of a water pump replacement
Richard, we apologize for any confusion regarding your recent claim. After further review, there were differences in the part prices that the repair facility used and what was recommended by a nationally recognized part guide. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns. We are here to help you understand your contract, and assist in the claims process.
I dropped the dealer ship i purched my car from and will not return for any reason. The dealer wants double for all and any item i i buy. CAR SHIELD,protects our pockets from getting screwed buy dealers.
Richard, thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We have emailed you a copy of your contract to the email we have on file for you. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if you have any questions.
Exactly as advertised: efficient, complete and courteous, and with the car rental I could continue going to work without interruption. I was impressed.
Nanette, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Unfortunately, I had no contact with Carsheild today. I had some questions about my Carshield policy a week or so ago and the lady I spoke with was very helpful!
Alice, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
It's was good to know that they had my back and I will be there again
Keith, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Not enough information explained. They could give a new customer oil changes.
Ron, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to contact our Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
Repair issue was initially denied payment of claim. I was forced to appeal that decision.
Steve, we apologize for any frustration that was caused due to your recent claim. Upon further review, it appears that the Administrator is working with you toward a resolution for your issue. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dan, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.