From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Lady that I talked to was very pleasant and helpful and I trust This insurance I haven't had a problem with them anytime I call but answer my questions. I'm very pleased with this company. I don't have to worry about anything they take care of any problem thank you so much
Just say my costly car repairs is always somehow, never covered by car shield
Donald, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
When I originally got your service, your representative told me that I was covered bumper-to-bumper on anything now I get told you will only cover me $200 on a transmission problem and a DEFproblem that your people say is none of your problem I am completely dissatisfied with your abilities. I think you misled me your representative did anyway it's going to cost me out-of-pocket $2200 because of your people's misrepresentation to me I am reporting you to the Better Business Bureau and telling everyone I know and believe me, I know lots of people. Again
Tony, we apologize for any confusion regarding your coverage. After reviewing further, it appears that the out-of-pocket costs for the transmission repairs are due to your deductible rate, according to the contract, as well as discrepancies between the labor rates used by the repair facility and those recommended by a nationally recognized labor guide. Additionally, the DEF system is not listed for coverage on your contract. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Very helpful walk me through everything. It was very nice experience. I would recommend anyone.
Elward, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The service was beyond my expectations and resolved all of my problems
Bob, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
I had a transmission issue while on vacation. I used AAMCO transmission repair. AAMCO assisted in filing my claim.
Once the claim was submitted Car Shield worked hard to help expedite my repair so I could return home.
I'm not sure if I got lucky because both my Car Shield adjuster and the AAMCO repair shop were both great.
Thank you Car Shield.
Alan, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
I had to update my credit card information due to the fact that it was compromised. The I spoke to was extremely patient and understanding took care of the problem right away.
Linda, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The customer service reps we're very professional and knowledgeable. I am quite happy with the outcome. Thank you.
Donna, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Very helpful representative. Answered all of my questions and explained everything I needed to know very thoroughly. I highly recommend.
Jo Anne, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
All my questions were answered and the answers were all clear and correct.
John, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I was quoted a wait time of maybe 60 min... After waiting about 1hr and 45 min I decided to call Carshield again was told the tow people never got the dispatch...also that i would have to wait another 30 min. Tow truck pulls up to service my tire. He did it quickly and was super professional! Before he left he mentioned he called me several times but the number wasn't in service. He then proceeded to check the number with me and of course it was all mixed up. We cleared it up and wished each others blessed day. Car Shield dropped the ball. Maybe the dispatcher had a little too much fun the night before and started the day of in a fog. IDK what i do know in the back ground they had a lot of giddy females have a good time laughing and talking either way had I been stuck on the side of the road my call back wouldve went a lot differently! I look at this as a teachable moment for the company. Correct data input, and other peoples time matters! It's ok to have a happy place to work but the background noise level was a bit much! Also after I had a second tow guy calling he was sent to a address I had a previous claim out for which definitely didn't make sense.
It is unfortunate to hear about your experience, and we apologize for any inconvenience it caused you. We value your feedback and are committed to continuously improving our customer service to provide an exceptional experience for all our valued customers. Additionally, our Roadside Assistance team dispatches local tow companies in your area, and we don’t have direct control over their processes. If you have any further questions or require additional assistance, please do not hesitate to reach out to our Customer Service team at 1-800-587-4162.
My experience has been great so far. No issues as of yet. Will recommend.
Michael, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I always end up paying more than the $100.00 deductible I was told I had to pay!
Donald, we're committed to ensuring you have a clear understanding of your coverage. Our Customer Service Department is readily available to assist you with any inquiries or concerns you may have regarding your plan. Please don't hesitate to reach out to them for further clarification or support. We value your peace of mind and want to ensure you feel confident and informed about your coverage details.
Never got it and I was told a refund would be coming-almost a month waiting. Getting charged for 2 vehicles when only wanting 1. Not happy
Bonny, we apologize for any misunderstanding. After reviewing the accounts, we show that the refund was processed as a transfer to your new account as a credit, so no payment was taken from you in March. The next monthly payment is not due to come out of your account until 4/24/25. If you have any further questions, please give Customer Service a call at 1-800-587-4162 and we would be more than happy to discuss this further with you.
I had to pay just under $500 for air conditioning repair. The car is 7 years old and maintenance is required at some point in time. Sharader valves, relay, refrigerant in an out of the compressor.
Brian, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Have not been with them long enough to make a difference with you all
John, after reviewing your account, we can confirm that the contract was mailed on March 19,2025. Please allow up to 10 business days for the contract to arrive. If you have not received it by then, feel free to contact Customer Service at 1-800-587-4162.
I got a call about one of my cars and when I called I was told my payment had been late. This surprised me since it comes out of my checking account automatically. By the time I called it had cleared.
David, we apologize for any confusion regarding your account. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Someone had hacked my debit/credit card and the bank shut it off. Automatic payment wouldn't go through because of it. They allowed me to make a one time only payment on another card while waiting for the replacement card. Problem resolved.
Dale, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
My experience with Car Shield was outstanding. Very easy to talk to an actual representative, who was courteous, polite, and professional. Thoroughly explained my options and guided me through the claim process.
Curtis, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Being with car shield is the best thing I've ever done. I am even ready to go on camera and tell everyone how great our experience has been
Tara, thank you very much for taking the time to leave us a review! We truly appreciate your support and your willingness to help spread the word about our company. If you ever need anything, please feel free to reach out. We are always here to assist you in any way we can.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lionor, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.