From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
You don't cover Cadillac converter which are very pricey very hard on some one with a limited income
Have not needed your services. Now I am not happy it's not letting me submit my communication!
Bryan, we apologize for any confusion regarding the app. We commend uninstalling and then reinstalling the app. If you still are experiencing issues, please don't hesitate to contact Customer Service at 1-800-587-4162. We are here to help you in any way we can.
I pay over two hundred dollars a month for over nine months and when something was finally wrong with my car I was denied my claim because it has to be warped in order for you guys to cover expenses. It's not as cut and dry as you guys make it to be when I signed up. I basically could hace spent all my money and repaired my car with the high deductible I am paying. I don't know if this is the right service for me anymore.
Malaika, we want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need to make informed decisions about your coverage.
Took car in on Monday morning. Could have been fixed same day. Shipped part in on Thursday when I got my truck back. Wasted 3 days.
Marvin, we ship in parts from vendors to avoid additional out-of-pocket costs. If you have any questions or concerns, please don't hesitate to contact Customer Service at 1-800-587-4162. We are here to assist in any way we can.
All I have to say is I had no problems at all bringing my car in for service to my engine I'm glad to have Car Shield.
Anthony, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Best outcomes and fast service, covered all services needed, even a rental car
John, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Team was courteous, and very understanding, did not have to leave car overnight.
Alma, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I am disappointed in the high mileage coverage. However, the rep I spoke with the other day was very helpful in explaing my coverage levels.
Vivian, thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if you have any questions.
As always, your staff is professional, knowledgeable and happy to help.
Sharon, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Agent was very understanding, caring, and great at her job.
Sharron, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Was left with a $3,600 bill because Regular maintenance items such as mufflers and pipes are not covered
Michael, we want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you.
Every time I have had a question it's been a great experience
Richard, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Besides one glitch all went well, I was satisfied with my experience…
Michael, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I had an experience recently when my key fob broke and key was stuck in the ignition.
I called Car shield and they got me a tow truck and I got all the stuff stuff taken care of that same day and Bill was taken care of.
Norma, thank you for your valuable feedback and for taking the time to leave a review! We're delighted that your experience with us was positive and that you were able to take full advantage of the benefits provided by your coverage. Don't hesitate to give us a call if you need anything else.
Luckily I have not had to use it. Thank you folks at Car Shield💙
Michele, thank you for your time and review! If you have any questions or need assistance, please don’t hesitate to call us.
Customers should be able to select to pay annually on line. Please update this.
Peter, we apologize for any inconvenience this may have caused. Our Customer Service team is readily available to assist you with your needs. Please don't hesitate to contact us if you have any further questions or concerns.
My payment plan has expired and they called me to update my info. Ty guys.
Rodney, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Professional, courteous, and willing to help
Made me feel like they were concerned about my issue and directed me to the right shop that was able to help me and I work with so that was I was trying to me
Harrison, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
AUTO RENTAL NEEDED AS VEHICAUTO RENTAL NEEDED AS VEHICLE WAS IN FOR REPAIRES! LE WAS IN FOR REPAIRES! AUTO RENTAL NEEDED AS VEHICLE WAS IN FOR REPAIRES!
Edward, for more information regarding rentals, please contact our Customer Service at 1-800-587-4162. We are here to assist in any we can.
The hard sell made me uncomfortable, but I bought it anyway. When I tried to cancel a month or so later, they offered to lower the price b instead of cancelling. I felt manipulated.
Jan, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Arnold, this is unfortunate to hear and we apologize for any inconvenience this has caused. The catalytic converter is not covered on any of the coverages we offer as they are heavily regulated in every state and are not technically required for the function of a vehicle but are more for exhaust purposes. We'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. Please don't hesitate to contact Customer Service at 1-800-587-4162 if you have any questions or concerns.