From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It was simply to change the card that was used for my payments. My other card had been compromised so I received a new one.
Representative was very helpful! 👍🏾👍🏾Gave me some good information that I needed.
Tarus, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
It was a great conversation. She was very pleasant to talk to.
Bob, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Wahoo! Best company and service! This is the first time that I've used this company, and I am so totally satisfied.
Bonnie, we appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
I did not recall CarShield not paying their share of sales tax or additional shop fees.
Marino, thank you for taking the time to leave a review. We appreciate your feedback. Please note that taxes are regulated according to each state's guidelines. If you have any questions or would like a detailed explanation of the cost breakdown regarding your claim, please call our Customer Service at 1-800-587-4162. We are more than happy to assist you in any way we can.
Filed my first claim which was a very smooth process and all was resolved with the needed repairs.
Thomas, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Good and talked about questions I had. Person on phone was personable and helpful
Nancy, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Car Shield did not cover a problem with the wiring in my truck that makes my A/C WORK. NOT VERY HAPPY AS ITS GETTING HOT OUTSIDE AND I NEED A/C.
Carville, we understand your frustration and apologize for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
Ranging from my initial contact to the approval for serviice, the process was timely and expedited..
Lancelot, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Did a wonderful job I will get my car repaired and my rental car thanks
Barbara, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Were very helpful and thank you I got the CarShield. They also provide me with a car rental. I would recommend this CarShield that y'all get it.
Yolanda, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Deductible change, I'm not a new customer but the changes where made when we renewed our contract, the ads claim they stay the same from the first time you sign up
Betty, we apologize for any confusion regarding the changes in deductibles between your old and new contracts. Please note that deductibles remain consistent for the duration of your current contract. However, when you start a new contract, both rates and deductibles may change. If you have any questions or concerns, please contact our Customer Service Department at 1-800-587-4162 for further assistance.
The agents are very helpful. Also, helpful and knowledgeable.
Herbert, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Could not be more excited about my experience so far with my claim. I am leary as I truly expected a serious fight and will gladly update this upon the conclusion. Tamesha was so friendly and helpful... excellent customer service experience from someone who has delivered the same for more than 40 years in customer service! As I should be, every customer, every time!
Theresa, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
It was a pleasant talk with the service person. They were kind and courteous
Renee, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
CarShield are prompt in notifying their customers when they are unable to deduct the premium for your auto insurance and the let you know on Thomas spas to avoid any further delay s
Abiola, we are delighted to hear that you're satisfied with our payment system! Please do not hesitate to reach out if you need anything else.
Though a long drawn out process where the part needed for my car was in short supply Carshield hung in there with me. With the dealership searching AND Carshield searching too for the part after 2 failed to program to my car, we were able to locate exactly what was needed after 6 months and it programmed to my car immediately without incident! Through the collaborative effort of myself, dealership and Carshield we stayed in contact and got the job done and completed.
Dealership was initially not interested in working with Carshield because they had been burned before and NOT paid for job completed early on in Carshield's beginnings. Thanks to excellent CS when I relayed this to the company they reached out to the leery dealership and insured them they had updated and upgraded their systems. My dealership agreed to work with Carshield tho skeptical and got everything done in the 6 month timeframe. I picked my car up last week and it's driving great. I signed off on the invoice at pickup, paid my deductible and will be following up with Carshield to ensure my dealership was paid in full!
I've so far been satisfied with Carshield and will continue to support them as long as they continue to keep up this quality of services for my prized possession car. Thanks Carshield and Jenkins Dodge service department for your hard work and dedication to getting my car back in the road.
Mamie, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Great just hope it's this easy when I have a claim just had to add 10 more characters to finish review🤔
Thank you for leaving a review! Please feel free to reach out and let us know how we can assist you in the future.
I called & asked if the wiring harness would be covered for a rear tail light & was told it would be covered as an electrical item as long as over $200 which is the deductible. Found today it is not covered.
John, we apologize for any inconvenience this has caused. We advise having the repair facility call our claims department with the diagnostic including part numbers to start the claim and verify coverage. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
We haven't had to use them as of yet and I that in the future that if we do have to use them we will be just as satisfied
Kenneth, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Frank, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us