From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It was a good experience not a long wait and my question was answered
My car has been in the shop for 2 weeks and I still have not heard back regarding if CarShield will cover repairs. Since I'm still waiting for authorization I cannot get a rental car reimbursed. Long delays in claims...
David, we apologize for any delays or confusion regarding your claim. Upon further review, we found that the repair facility did not submit the claim until April 7th, along with the required information. An inspection has since been ordered and completed. We are pleased to inform you that the repair has been authorized! If you have any further questions or concerns, please feel free to contact our Customer Service at 1-800-587-4162.
I was quickly referred to a shop near me. On vacation last week but I should be going this week
James, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I called Car Shield to get approval to take my truck to a mechanic because there was a minor vibration in my steering wheel. The problem was with the transmission and Car Shield approved the repairs where in doing comparative shopping most of the customer reviews were dissatisfied because the warranty company would deny costly repairs.
Joseph, we appreciate you taking the time to leave a review. We’re absolutely thrilled to hear that your claim has been approved! If there's anything we can do to assist you further, please don’t hesitate to reach out. We’re here to help.
On day one, call in, ask for help and check if cover. My impression from person in contact, I was cover. Got all info and pass it forward. Time pay for work, told not cover.
Claude, we sincerely apologize for any inconvenience or frustration this situation may have caused. To verify coverage for the necessary repairs, please advise your chosen repair facility to contact our Claims Department directly. When they call, it's crucial that they provide a comprehensive diagnostic report that includes specific part numbers. This information will allow our claims adjusters to assess the situation accurately and determine the extent of your coverage. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Local C. S. representative stated in person had our car and he showed me hole in sidewall. But unfortunately we'd had local inclement weather and his shop had a bunch of water on floor of his shop and he said he was not going to drive a customer's car into his shop until cleared out and perhaps evaluation by an insurance representative. Told him by phone when he could get wheel and tire off and to save HIM time would throw mag wheel and ruined tire into my truck and I would have adjustment done at Firestone Store who tires on that car warranted to. So that is to happen..
David, thank you for your review. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away!
Fantastic no worries I was notified by email about my Vehicle process.
Rodney, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
No stress on checking in at Midas in Hillsboro. The pleasantries was were
Professional and detailed 👌 on requesting
For an work order from Carshield!
Excellent Service...
Fulton, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Quickly clarified that problematic signal coming from rear driver-side door was not covered by the level of policy we have.
James, it is unfortunate when a needed repair isn't listed for coverage on your policy. Our Customer Service Department is readily available to assist you with any inquiries or concerns you may have regarding your plan. Please don't hesitate to reach out to them for further clarification or support. We value your peace of mind and want to ensure you feel confident and informed about your coverage details.
It was good that you paid for a portion of the repair. But you should have paid for all of it less my deductible as you advertise. You bargained with my repair facility and did not give them the full price.
Sherwin, we appreciate the time you took to leave a review. It appears there were discrepancies between the labor rates and part prices used by the repair facility and those recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162. We would be happy to answer any questions you have and explain the cost breakdown related to your claim. We are here to assist you in any way we can.
It's a great relive when you can count in your partner and Car Shield is my
Partner
Jose, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
I have called twice about payment not being deducted from my bank account. I have been told both times it was okay on your end, the second time I was also told I wasn't the only one.
As of today this month payment also has not been deducted.
Linda, we apologize for any confusion regarding your account. After reviewing your information, we can confirm that your account is current with all payments. Please note that checking accounts typically do not withdraw funds for up to three business days. If you have any additional questions or concerns, please feel free to contact Customer Service at 1-800-587-4162.
My debit card was fraudulently hacked. I called to change my payment method to my bank account instead. The agent was very helpful.
Suzanne, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Thanks for the service. I know there be when you need to make a claim
Edward, we appreciate the time you took to leave a review. If you have any questions about your policy don't hesitate to give us a call!
Car Shield was my first time using it and I was amazed at how courtesy and fast the service was
Sylvia, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Had problem with my billing due to my credit card expiring. The agent was very helpful in adding my new card and insured my bill was paid on time. Great service!
Martha, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
A/C wasn't working. Contacted CarShield to help locate a repair facility. Once we found one, the repair went smooth. They even helped me with the rental car. Very Pleased!
John, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I took my car for repair At Garbers Car Dealers for repair, I was charged cash for the wheel sensor, I called car shield and asked if that was covered, was told yes, but had to call first.
Mary, we apologize for any inconvenience this has caused. The contract states on every page No Claims Will Be Paid Without Prior Authorization. We can only cover the parts that are listed for coverage under your contract. The authorization process is vital to identifying the eligible parts and verifying labor hours. Our Customer Service is here to offer support and guidance with navigating the claims process. If you have any questions, please contact us at 1-800-587-4162.
When calling CarShield with our request to have our vehicle taken to the shop because the engine light came on, they were very caring and courteous and as I was on the phone they called the business we previously used to make sure they still excepted CarShield and to see if we could set up and appointment and we did. It was very easy, and we took it to the shop the next day and they worked directly with CarShield as needed. No worries. We love their service (CarShield) and they take care of the cost.
Cindy, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Cause you did not pay for the most expensive thing that needed to be did to my car. Initial light is on and if I can't afford to pay it and I've been with Car Shield lease for five years now. And I also need a break Cascio did not pay for it
Jessie, that is unfortunate to hear and we apologize for any inconvenience this caused. After further review, it appears the majority of the claim was paid for. There were differences in the labor rates that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Daniel, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.