From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Because CarShield sent an inspector out to inspect the repairs in advance, my Repair Shop couldn't start the repairs timely. Then CarShield would not tell them how much of the bill CarShield would pay until I had approved my portion! My portion was incorrect because Belts & Hoses that were covered with oil, weren't included in CarShield's estimate! The owner of my Repair Shop said they had never had a warranty company do that! They said they only dealt with CarShield for me because I was a repeat customer and wouldn't deal with CarShield under any other circumstances! I am dropping CarShield! They are awful! I brought my car to the Repair Shop 8 days ago and it wasn't ready till today!
Lexus simply quit while driving to work. Able to pull over and call AAA wrecker to tow to dealership.
All they could find was a failed 10A circuit breaker.
Frank, we would like to learn more about what happened. We haven't seen any recent interactions from a repair facility regarding coverage eligibility for a repair. Please contact our Customer Service at 1-800-587-4162 so we can hear about your experience and determine the appropriate next steps.
Every one I spoke to was very nice and courteous and willing to help.
Junior, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Car was making a clanking sound. Took it to the shop and found the problem.
Edward, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Kahlie was very professional, considerate, compassionate, and kind. You are very lucky to have an employee like her. In my opinion she's fantastic.!
Constance, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
Car Shield paid for my repair and rental car for seven days..
Gregory, we are thrilled to hear this! Please give us a call if you need anything else.
Excellent service no aggravation involved just make you select the proper service plan
Kathy, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Took care of my needs as stated in my contract. Very professional in explaining what is covered and not covered in layman terms.
Worked in a timely manner with my Repair shop so I could get my car back in a reasonable time frame.
I would totally recommend to someone who needs extra protection when their warranty expires.
Eileen, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I didn't have any claims but I did contact customer support when I canceled. The only problem I had was that charged for the next month and told me that I couldn't get a refund.
Bob, we apologize for any confusion concerning the payment on your account. After reviewing the situation, we found that a previous payment arrangement was made for the same day you canceled your account. Please note, that we require at least 24 hours' notice before the due date to stop a payment from processing. While we are sorry to see you leave as a customer, we hope you will consider us in the future.
They advertise you can use any repair shop but very few honor CarShield. I had to drive over 50 miles to get my info center repaired. Several times I requested a list of shops in my area bet never received it even though they said "I'll email it to you right away" I DO NOT recommend CarShield.
Joseph, we're sorry to hear about the inconvenience you've experienced. We want to assure you that we can work with any ASE-certified repair facilities. However, please note that it is ultimately up to each facility to decide whether or not they wish to collaborate with us. Additionally, you can access the Shield Repair Network website, where you can enter your zip code to generate a list of repair facilities in our network based in your area. If you have any further questions or concerns, please don't hesitate to contact Customer Service at 1-800-587-4162.
Car Shield have been so nice to work with. Our first repair, was more than grateful. Car Shild saved us a lot of money. We just followed the rules and, everything went Tyler
Nancy, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Very smooth and as expected considering CarShields reputation. Excellent communications and I am so glad that I choose CarShield!
Jerry, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Fantastic and very worthwhile. Rep was very knowledgeable
Joan, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
They were very courteous & helpful. I would recommend them to anyone.
Robin, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Our service advisor was able to make contact with a car shield representative very quickly. The whole process went as smoothly as possible.
Jeff, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
They worked with my mechanic whom I have had for many years worked well with him and provided what was needed to come to a very satisfying experience for both of us I could not be happier Thank You
Valerie, thank you for your kind review! We're so glad you're happy with our service. Please let us know if we can assist you with anything else in the future.
The staff is professional, courteous, and efficient. However, there are times when a specialist adjuster is necessary, which can extend the repair process. I understand the need to properly adjust the claim, but it is difficult when you only have one car. Overall, I have recommended this service to people I know and would do so again.
Michael, thank you for taking the time to leave a review. We value your feedback and appreciate your opinion. We are continuously working to improve our services to ensure a better customer experience. If you have any questions or concerns in the future, please don't hesitate to reach out.
The daily, the dealer called and notified car shield of the part and problem and car show and carcio responded. Quickly and said it was covered
Ronnie, we are delighted to hear this! Please do not hesitate to reach out if you need anything else.
The overall process was so easy and convenient. The repair shop was near where I lived and I was even given a rental while they fixed my car so I didn't have to miss any time from work. Thank You Car Shield!
Joselito, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Bad experience i wass told different when i first npurchase car shield then they changed everything
Milton, it is unfortunate to hear that there seems to be confusion regarding your towing benefits, as well as, your deductible. Upon further review, your contract states on the Declaration page that the Roadside Benefits Maximum is $125 per occurrence. We applied the deductible rate per your contract. The additional out-of-pocket costs are the differences between what the repair facility charges for parts and labor and what is suggested by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Maggie, we apologize for any inconvenience this has caused. Upon further review, we determined that your claim was initiated on April 1st and has been authorized for repair since April 4th. To inquire about the status of the repairs, please contact the repair facility directly. Additionally, we require authorization from customers for any out-of-pocket costs to prevent misunderstandings with the repair facility. If you have any further questions or concerns, please don't hesitate to reach out to Customer Service at 1-800-587-4162. We are here to assist you in any way we can.