From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was extremely satisfied with the customer service. The reason I marked them at a 4 is because they didn't pay the full price the auto shop was charging for the part and didn't pay full price of labor. I was still only out a couple hundred dollars plus my deductible of $100. I was actually happy to pay that. Overall experience was positive.
I've not had to use the service yet, but I hope when I do it was worth it!
Dillard, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
The person I spoke to was very helpful and seemed very understanding and professional when helping me with my questions
Donald, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Your representative was very knowledgeable And I was very happy with the person that helped me
Sanford, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Called to update payment card. No hitch went very smoothly.
Elleanor, thank you for your review and we are always here to help. Please give us a call if you need anything else!
With so so many scams around, so many people said I was being scammed by getting car shield. I am a trusting person! Got car shield in 2023 with the hopes I would never need it!
But when I did recently, I have been treated with kindness, courtesy and, professionalism. My claim was covered and my vehicle is being repaired!
Car shield just got sooo many more customers from others just waiting for my report!
Arla, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
First repair was one year ago and 3 years after starting car shield they replaced the rack and pinion in my 2017 equinox. 4,500 repair I paid $100 and experience was seamless The second covered repair was an exhaust manifold which was covered under the warranty and seamlessly repaired by the Chevrolet dealer and cost me $100. The uncovered repair would have been over $1,800. I had to exhaust system inspected and repaired but the substandard repair shop failed to see that the exhaust manifold was cracked and we kept getting a smell inside the cabin lo and behold it was a cracked manifold. Hairline cracked which got larger as the vehicle heated and cooled. Again, just like they say on the commercials.
Dan, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
Awful! They were very difficult for the dealership to work with then jewed them down below our deductible then informed us they would not cover expenses
Jackie, we understand that your recent interaction claim may not have met your expectations, and we'd like the opportunity to learn more about what happened. We would like to look into your claim for further review. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162. We look forward to speaking with you soon.
Once I actually got car shield and started paying for it, I kept hearing negative things about them, denying claims and basically wasting peoples time. There are several dealerships that do not take this warranty and even the dealerships that do take this warranty don't like dealing with them. My car has been sitting in the shop for almost 3 weeks and I've spent over $1000 for a rental just for my claim to be denied, because of a transmission flush that's was done in December of 2024 and my car broke down until March 2025. I wouldn't recommend this company to my worst enemy.
Angelica, it is unfortunate to hear we were not able to assist with your recent claim. Upon further review, it was determined that the claim was denied due to the specific exclusions outlined in your contract. After a review of the records and information provided, the claim is denied for the failure being within the Waiting Period, as the records confirmed the issue was present 24 days into coverage. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I have never had a problem with my 2015 Jeep Grand Cherokee Diesel; however when the check engine light came on I didn't know what to do. Then I remembered that I had CarShield. CarShield made the entire process from start to finish completely pleasant. I elected to have the original part for my car to be replaced. The representative said that they would cover a portion of the claim and I had to pay the rest: I didn't know I could do that. I am so glad that I have CarShield. Thanks again CarShield.
Winifred, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
One of the providers said that they could not find my vehicle. My daughter had phone video of him standing next to the car.
Charles, we apologize for any inconvenience it may have caused. Please note that our Roadside Assistance team relies on local towing companies in your area, and we do not have direct control over their processes. If you have any further questions or concerns, please don't hesitate to reach out to us.
Took the car to the dealership. Price for repairs estimated at $2000.
With car shield we paid $200 shop fee only
Lynda, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
Thanks 👍 make my old truck work for my deer hunting thanks this truck for short runs to the store the bank
Orin, we are delighted to hear this! Please do not hesitate to reach out if you need anything else.
Great Customer service, cared about my car when needed towing. Made my experience easy
Pamela, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Never had any reason to us car shield, I had car shield if I needed it.
Thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Efficient. Quick and to the point and very simply made a convenient change to my billing information.
Christopher, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
It was very awesome. The person was very alert. Answered all my questions resolved. My problem within seconds very efficient. The people are so cordial and polite.
Towana, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Had something wrong with my ventilation on the driver's side. There was a motor that was defective. All I had to do submit a claim and the car repair facility did the rest. It saved me a couple of thousand dollars.
Gregory, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Have a hard time finding any place that we will accept Car Shield
Kathy, we appreciate the time you took to leave a review. We offer assistance with locating repair facilities that accept our coverage, as well, you can access the Shield Repair Network website, where you can enter your zip code to generate a list of repair facilities in our network based in your area. If you have any further questions or concerns, please don't hesitate to contact Customer Service at 1-800-587-4162.
Took care of auto payment quickly. This was done professionally and with no lag time about payment data.
Larry, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Denny, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.